Mackenzie M.
Yelp
I was super excited to try the new Catch in Scottsdale with my friends, but unfortunately, the experience was very disappointing from start to finish. We had an 8:15 PM reservation tonight (a Wednesday night) and arrived early, yet we were not seated for over 40 minutes. Once seated, it took about 10 minutes before anyone brought water or even introduced themselves.
The service throughout the evening was friendly but extremely slow. Our appetizers and drinks took a while, and our main entrees arrived well before our side dish, which did not come out until after we had already finished eating. A man named Ken, who said he was a manager, came by to apologize and was very kind and professional. He comped the side and a dessert, which we appreciated.
However, when it came time to pay, things went downhill again. There were three people in our party, but only two of us split the check. When the bills came back, we discovered that we were each charged for the entire meal, not half. When we brought it up, our waitress took the receipts to fix them and made a snarky comment saying, "You can't trust boys to do anything right." After that mistake, we expected the manager to come back and make it right or at least apologize again, but no one did.
Between the 40 minute wait even with a reservation, slow service, delayed food, and billing errors, this was not the luxury dining experience I was expecting from Catch. I had such high hopes for this restaurant, but I left feeling frustrated and disappointed. Sadly, I do not see myself returning.