81611 A.
Yelp
Subject: Feedback on My Recent Visit to Catch Steak Aspen
Dear Catch Steak Aspen Team,
I'm writing as a loyal guest who has celebrated many wonderful occasions at your restaurant over the years. Catch Steak has always been synonymous with outstanding service, warmth, and a vibrant atmosphere that makes every visit feel special. That's why I felt it was important to share some feedback about my most recent experience, which, unfortunately, did not reflect the high standards I've come to expect.
While the food was as exquisite as ever, the service during our visit left much to be desired and, sadly, detracted from what was meant to be a celebratory evening. From the start, our waiter's demeanor felt disconnected and unpolished. He didn't make eye contact, spoke too quickly and without warmth, and handled interactions with an abruptness that felt far below the standards of your establishment.
Some specific moments that stood out:
* The menus were collected with unnecessary force, creating a loud and jarring moment.
* There was no effort to introduce or highlight menu items, which is something I've always appreciated about your team.
* Drinks were served with little care or acknowledgment, and basic hospitality elements were missing throughout the evening.
* When the manager kindly sent over dessert (a gesture we deeply appreciated), the waiter failed to acknowledge that it came from him, instead presenting it as something the restaurant provided. This small but meaningful detail would have added a personal touch to the evening.
* Most notably, the waiter did not return to sing "Happy Birthday" when the dessert arrived, which was an important part of our celebration.
I completely understand that everyone has learning curves and off nights, and perhaps this server is new or still in training. However, I feel it's crucial for a restaurant of your caliber to ensure that staff meet a baseline of competence and hospitality before being entrusted with the guest experience. These lapses were not reflective of the Catch Steak experience I've come to love and made an otherwise beautiful evening feel underwhelming.
That said, I want to emphasize how much I still admire and appreciate your team's dedication to excellence. The food, as always, was phenomenal, and the gesture from your manager, even while out of town or off that evening, was a testament to the care you bring to your guests. It's this commitment to quality and service that keeps me coming back, and I share this feedback with the hope that it will be helpful as you continue to maintain the exceptional standards that make your restaurant so special.
Thank you for taking the time to hear my thoughts. I look forward to returning and experiencing the Catch Steak I know and love.