Ryan L.
Yelp
I'm not going to bury the lead here -- the service was the only problem. And it was a big one.
I went with friends and we enjoyed the food and the cocktails. Cameron, one of the bartenders, threw off the vibe of a fun night. As explained later by an apologetic manager's call, the other bartender was running late and he was working solo. As we approached the bar he looked at us, but didn't greet us. As he began to help those around us, including those that came after us, we shrugged it off. Things were busy.
He was short with us as he took the order. We ordered 3 Catcher in the Rye cocktails, burgers, fries, and cheese sticks. The food and drinks came quickly. We enjoyed it all.
When I go to close my tab, we watch him search around the register for my card, he digs through the ice in the well with his hands, and then inexplicably begins picking up liquor bottles and looking underneath them. He then slides a piece of receipt paper across the counter and says, "Can you write down your number?"
I ask, "Did you lose my card?"
No answer.
I say, "If you lost my credit card I will need to lock it. You might have given it to someone else. Did you lose my card?"
He shrugs and mumbles, "Yeah. Sorry. Can you write down your number?"
Here's the deal, I've waited tables for a long time. If I had lost someone's credit card, and trust me there have been some scares, I would have been MORTIFIED and apologized profusely. Maybe even offered to do something nice. (We'll get to that in a minute.)
We leave and about an hour later we get a call from a manager. She apologizes and tells me that they found my card. She offers that if I decide to try them again she will comp a couple of drinks for me.
A night later I go to the bar and pick up my card. They had charged me in full. A little mea culpa would've been nice. A comped cocktail. 10% off. Just something. When you screw up, you make amends. Not make amends if someone returns and spends more money. If there was any real token offered, I honestly wouldn't have submitted this review at all.
There are a lot of other places in Los Angeles that have good cocktails and cheeseburgers. I will just go to another one of those.