Mel W.
Yelp
The Cathedral is just starting out and my experience with them is that they are not a solid organization.
I had toured the venue - really nice but a fair number of stairs and no elevator - for a birthday party. (When I mentioned how great it was that they donate their fee to charity, he said well, they are just getting started so not all of it. A bit deceptive from what the website says.)
I let Nate, my guide, know via email that I did want to book and asked about the deposit. He got back to me a couple of days later with "the proposal." This was right around the 4th of July which is a pretty busy holiday. I noted on the proposal that the deposit was due on the 6th of July.
I had company, got busy and then on the 5th, Nate cheerfully asked me if I still wanted the venue as he had someone else. This was late in the day. At 7 am on July 6th I emailed him, explaining about the holiday and said I was sending the deposit. I did, just a couple of hours later.
Nate then calls and says he gave my date away because the new people gave him a check. I said but your email didn't say "We need the deposit by end of business today" which was the 5th AND anyway the proposal said July 6th.
He said, "Sorry" but he felt like he hadn't heard from me so he gave it away.
I tried to ask him why he would do that but he just kept saying sorry and seemed unhappy that I was unhappy. He also told me he was just a volunteer.
Look, this was for a birthday party so not the end of the world. But what if it were your wedding? Because the proposal sent to you by the business had a specific date that the deposit was due and you sent it by that date and then, the bottom drops out because they changed their minds.
I would steer clear of The Cathedral until they get better at this. Because what they tell you and what they do are two different things. Nice people, bad management and for a big event like a wedding, you don't need that worry.