Gia S.
Yelp
If you haven't been to a CAVA in DC, then you wouldn't know this is subpar. I frequented this Cava last week after having a craving and was excited about the experience until I got to the sauce line and they said they were out of tzaziki for the night...it was 7pm. Once I got to the end of the line I discovered they did have tzaziki...at the call in bar. I ended up paying extra, but at least I had the sauces. Tonight I decided to give it another chance, bad idea. I saw the guy at the fixings station pull up his pants twice while in line (eww). I placed my order for the base, all the sauces were there, but there was a weird lineup for falafel. Once it came out I found folks coming in and out of line to go back and get sauces that were never put in their bowls because there was no one at the sauce station for some reason when they went though. Finally, I get to toppings dude. "Hey, you touched your pants while making the food". His reply..."Yeah I know gotta watch that". I hoped he changed his gloves...because he put a good amount of pita crisps on my salad although, they were more like fries. I though maybe my eyes were deceiving me, it was the bottom of the bowl, more came out and I thought they looked better but alas when I got home and there were the half crisp, half dough like, soggy pita fries. Yuck!
This could be a great CAVA but the staff needs training. Senior staff from other restaurants need to be there throughout the day to ensure quality and cleanliness.