Cary H.
Yelp
I have been excited to try this chain for a long time. I have not heard so much hype around a chain in awhile; stock market, celebrity endorsements, etc. The concept is simple in practice- Mediterranean/Middle Eastern food ordered Chipotle style. I have seen this exact concept done before, with non successful results. The difference between the previous places and Cava though comes with the food and aesthetic of the restaurant. The food is without a doubt, good quality for a fast/casual restaurant. I have limited knowledge of where the food is prepped, but it tasted incredibly fresh. The aesthetic of the restaurant is nothing to write home about, but neither is Chipotle. They are both clean, industrial, and boring. The look works. The similarities between Cava and Chipotle end there however. I frequent Chipotle, but I won't sing it's praises. It's a good, highly popular chain restaurant. There is not much more to say than that. However, one thing I can give them extra credit points for is there employees. Every Chipotle I have been to at least has attentive employees, and most are nice. It's not like they have amazing manners, or say some catchphrase like Chick Fil A, they just do their job in an efficient manner. I can't say this about the Cava employees. When I visited, the restaurant was barely busy- yet it still seemed like the employees were burdened by my appearance. I don't need restaurant employees to be nice to me. I do not need nice words. I understand that sometimes work days are hard, sometimes people have things in their personal life going on, but there is a certain level of attentiveness a customer expects. It is easy to tell when an employee does not want to do their job, does not want to serve you. I ordered the build your own pita, Cava's burrito equivalent. It is a sizable portion (debatably more filling than a Chipotle burrito) and allows for more customization than Chipotle. I cannot complain about this pita, it was good. I however, can complain about how it was made. Excessive hummus was put on this pita, ingredients were thrown around, and ingredients were put before they were asked to be put. I was taking awhile to decide on what toppings from the vegetable section I wanted on my pita, which I understand can be slightly frustrating to an employee. When I'm at work (I do not work in food services) slow customers can irk me- it's just natural. We want to get our jobs done fast. The thing is though, there was no one else besides me and I ordered a build your own pita- the point of it is to build your own. A topping was immediately put on my pita, after which the employee asked me "do you want everything on it?" I hesitated at first to tell her that I didn't want the topping she had already put on, but I ended up doing it. The pita was remade and my purchase complete. Then, throughout the rest of the time at the restaurant I just heard the employees talking loud and boisterous. Which, respectfully, is a strange environment for a customer to be in. I genuinely enjoyed the food I had here, despite the sloppiness. I will not return to this location though.