CAVA

First time here and it took 15 minutes for me to get my food! The food was cold and definitely did not look like the picture. Everything sloppy I didn’t know how to even start eating it. Is this supposed to be served cold? Cold chicken cold rice I would really like a refund please

Rude staff! Lady with crutches as manager she was yelling at me and my family and we were paying customers up until we saw they had no food cooked whatsoever. The Soda machine was not working as well. Not greeted, felt like i was in the ghetto. "can't take pictures of our staff" ma'am you're on crutches isn't that a health violation? why is she in the back and trying to attack my mother?!?!? Owner needs to review this immediately.

Me and my girlfriend decided to stop here for dinner and there was probably five or six employees between the kitchen, and we were the only customers there at night. Only one guy was helping. Prepare the food and bring us up. Instead of multiple people helping to speed up the process. Only one person was really doing any work, and it took really a long time for him to do everything. Food was good. Only problem. I had was with my sauce, SKHUG, was extremely water down. I’ve been to multiple locations, so this is the first time I’ve ever seen this sauce water down. It was very obvious… I hate to say, but I don’t recommend this location based on the workers And service that we got there.

Disappointing Experience I paid $14.40 expecting a portion size that reflected the price. However, when I opened the bowl at home, I was surprised to find such a small amount of food that the bottom of the container was clearly visible. Unfortunately, this ruined my dinner and left me very dissatisfied. I will not be returning, and I plan to share my experience across food review platforms, including Google. In my opinion, this meal did not offer fair value for the money paid.

Angelique was a breath of fresh air. She was patient and kind as I ordered my meals for my son and I. Thank you Angelique - we need more service like this!

We stopped by for lunch on a Thursday and had a fantastic experience! Although the line was a medium length, it moved incredibly quickly, which was a huge plus. ​The service truly stood out. Josh greeted us with genuine enthusiasm, offered excellent suggestions for our food, and was super friendly. Angelina, who topped our bowls, was equally friendly and provided helpful recommendations. The cashier was quick, efficient, and ensured our order was correct for dining in. ​Overall, the food was amazing! We especially enjoyed the new chicken shawarma—it was exceptionally good. We are so glad we decided to visit and will definitely be returning soon!

Bowls are always delicious!! Healthy and great variety. I always do build your own and they are always exceptional. Staff is sometimes unfriendly. Portions are unpredictable - especially when ordering to go.

All though my pita was good, I came for the discontinued gyros meat. Slightly disappointed I settled grilled chicken cause steak was empty too. Still very hungry and a little irritaed, the highly recommended Cava did meet expectations on flavor.

Still such a good Cava spot! The staff was really awesome! They were engaging, offered a free pita, talked about their new offerings and just fast! I came at a busy time but they kept their calm and got straight to it! Got a delicious yet healthy bowl with chicken, a drink and was happy to find a spot! Place is clean and bright!

Fast, accurate, flavorful, and this crew is really professional and helpful. This is a good to lunch spot for me once a week. Its kept clean and has alot of seating even around the busy lunch time rush. Parking can be trying since this is such a popular area but the service is fast and CAVA very rarely disappoints for a quick bite.

Hire more staff that actually knows how to do customer service. No food at all and it was barely 2 hours before closing, ridiculous. A lady manager in crutches looks like she don't wanna be there and she's in the back of the kitchen with crutches? you're supposed to be home isn't that a health violation? Not greeted looked at me and my family not even a hi? that's insane. Lady Manager started being aggressive with my mother as well. HORRIBLE BEHAVIOR AND HORRIBLE SERVICE. "Don't come back" baby we ain't planning to, it looks like we pulled up to a jail cell instead of a Cava Place with nicer people. Owner needs to review this immediately.

This was my first time at cava. Everything was fresh. It was a little busy so if you can order online, that's best. I ordered the harissa avocado with blueberry lavender lemonade.

They don't know what customer is ! FOOD !!!! what food they don't have nothing it was Empty ,NO drinks fountain machine was not working Dirty ,plus bad customer service. this review is just for you ,manager lady rude just stay home people like you have to be alone in their homes Consistency ! Smile be happy my recommendation for you. Thank you and make sure you have enough food and add some customer service and hire professional service staff.

First time here today with a friend who recommended this to me. I was VERY impressed!! I got the garlicky chicken shawarma bowl and literally asked for every last topping on it. Best choice ever! The fresh lemonades and juices are amazing and the food is so fresh and so delicious. Service was great and everyone was so friendly. It's a great place to go for lunch as the food is light. The line was really long but moved very quickly. If you haven't tried this place out just yet, I encourage you to do so! Yum!!

Wonderful service, and amazing food. The restaurant was clean, and surprisingly was not busy Friday late afternoon/early evening! I loved the "build your own bowl" option here since I am able to load it up with veggies!

Sunday after church lunch with the fam. Trying to be healthy and lite-ish. Food is really good for "fast food." Chicken and rice bowl and harissa chicken are solid choices. Drink choices are very hipster. Not a coke or Pepsi i sight. 4 stars because they are slooooow. Not that many people were in line but it seemed to take several minutes to process each one of us. Maybe add somebody on the front line to help. It ain't cheap so you have the overhead to add one more.

Placed an online order to be delivered.... Well, I don't recommend. None of the 5 bowls ordered included the pita as requested, ordered cinnamon pita also those were not included. Bowls only had a splash of greens instead of the usual amount. Requested extra feta cheese but it was not added. Extra sauces also not received. Definitely not what we're use to.

Simply....No! I'll start with the finale straw. After I got my food I went to find a table and most were dirty. If there is a single turn off for me it's that. A few months ago I ate at the NorthPark Mall location and was impressed. Portions were generous,service efficient and cheerful and the place looked clean and inviting. Today's dishes: Spicy lamb meatball- this was a complete disaster. The young lady preparing it didn't want to be there and it showed as she slopped the ingredients on a stone cold pita. Hard pass on this one folks Harissa Avocado Chicken- this dish was much better...prepared by another worker also. Still chicken, overcooked and dry...chopped into too small pieces. I was looking at Yelp deciding which location to try and couldn't understand the 3 star averages. Being a newish corporate chain you would think they would have all the minor details that affect the big picture under control. I haven't eliminated CAVA from my " healthier" eating list. But,I will never return to this poorly managed location.

Great service! Helpful staff. Clean restaurant! Plenty of options. Juice variety!

I'm usually not one to complain but seeing how the meat was undercooked made me feel pretty grossed out. The service was good but I would just suggest to have proper food protocols being followed this shouldn't be acceptable.

Placed a delivery order on Father's Day, and one bowl in our order was only 1/2 full. It's like they ran out of ingredients, and just decided they wouldn't make any more. Paid for extra falafel, didn't get it. No hummus, no broccoli, no corn... literally half of what was on the order was missing. Completely disappointed. The manager on duty should be ashamed.

Fantastic! Had a really quick and affective service! Would definitely recommend coming back to this location!

Food/price ratio is great. The abundance of toppings and dressings allows it to be enjoyed by almost anyone. The service was very fast and efficient, and the ambiance of the place was pretty standard for any casual dining spot. Don't forget the free pita with your bowl order!

Jake was great! Super nice and helpful with our questions. We will definitely be coming back.

This is the best location I've been to in the DFW and I've been to three or four different locations. The food is always fresh, and the staff here is phenomenal and always very kind. They're quick, I've eaten inside and gone through the drive thru and haven't had a bad experience from this location.

Always fresh selections and good food . The staffs was good and helpful everytime . Big enough place to sit down and also outside patio

I've ordered twice so far from here! On my first visit, I tried the pre curated menu items (Harissa Avocado Bowl and Spicy Chicken Avocado Bowl). Both were pretty good and was enough food for lunch and dinner. I did a BYOB on my next visit and decided to try the meatballs. The meatballs were kinda dry and lacking flavor - wasn't as big of a fan compared to the chicken. Overall, Cava is a decent place for generous portions and healthier food options.

Dennis was a great for my first time at Cava! I really didn't know what to get and he helped me order and it was delicious!!

Xavier is the best worker out there, he was very polite and respectful. He had common human decency to ask how my night was.

Pathetic service, I walked in at 9:52 pm after I just finished work late and the manager told me "my register says it's 10 we are closed" - so I guess my iPhone is off by 8 minutes... I love cava and most locations have great customer service, but to turn me down before you're even closed is pretty weak especially with sass and a blatant lie. Definitely won't be back to this location, why say you're open until 10 pm if you're not.

Meh. Annoying experience. Staff can't be bothered to help you order a grain bowl. Tried to get the Greek as rice bowl and looking at the menu it's clear they should have told me to do a make your own grains bowl bowl, but with not much line that was too much. I ordered no chicken and don't get a credit for that charged $2 more for a mini scoop of rice on greens and something in there was odd spicy, not good spicy. Vegetarians always get taken. If they'd just bothered to acknowledge there are rice bowls I would not have left hungry and annoyed. I've had good cava over a year ago but this ain't it. Two stars for the blueberry lavender tea, playing the Clash, and having real forks, not just plastic waste.

Well, I was super disappointed with my trip to CAVA. They completely left the chicken off my entrée. I ordered the balsamic chicken togo along with the $75 gift card for my son's birthday.

Love cava and love that it's not super expensive. Service is quick and food is always good. Will definitely be back.

They consistently get orders wrong or leave out key ingredients. It's frustrating after having have paid for items that aren't included. Waste of money and for that l won't be back. It happens every time. Not a one off.

Great customer service and food! The food is always delicious and fresh and the vibes are always on point!

Amazing service, the food was excellent, will be back again!! And will definitely recommend it. Ethan was great at the Richardson location

I love CAVA so much. I go there too much at this point. Majority of the time the service is amazing. Then there is the 1%. Other than that, I love the pita wraps they have. So dang good. I go 2x a week. I have visited multiple locations but this location mostly. As always, I'll be back.

If you're looking for a fresh, healthier meal with loads of flavor, this is the spot! The portions are decent sized, and I love the selections and variety toppings. Service is okay, sometimes slow and not personable, but the food is worth it. Restaurant is clean and bathrooms are decent.

Horrible customer service . They don't make you feel welcome while ordering food. I don't live in Texas and was visiting Dallas when we ran into this place . Figured it's like Chipotle but there were many more options and hence took a bit of time to go through all the options. The lady serving the bowl was extremely impatient and her body language reflected clearly she was not interested to serve . Her demeanor was same towards by 8 year old son which is pathetic. Food might be good but this attitude of staff should change. Highly disappointed !!

First visit. Lunch with my son. We both had bowls and went half-and-half between lentils and lettuce. I had the braised lamb as a protein and also chicken. I found the sauces to be delightful. All of the toppings were very fresh. Everything seem to be produced on site. We both light our meals and normally would find this a slam dunk win. I was surprised by the very significant charge for the braised lamb but that's on me. I could not see the sign because the print was small. I, my big problem was the cleanliness of the men's restroom. If that is a fail, how can you consider the cleanliness of the rest of the restaurant? Well, probably because the urinal is mounted too low, a very large portion of the floor was flooded with urine. The bathroom smell very bad. It was disgusting. I'm not sure how they can fix this outside of extreme cleaning measures and moving the urinal. That said, it was bad enough that I won't come back anytime soon. I really can't think of a better way to express how offputting that part of the experience was. Everything said, it's very sad that a eating establishment can provide a product which is high-quality and fairly priced while delicious and still not be on my favorites list. ********** F A I L !!!! **********

Love!! This place is right down the street from my workplace, I don't know why I haven't tried it soon. Got the salad bowl, lentils, braised lamb, chicken, olives, feta, hummus, Dill yogurt, avocado, cumbers, tomato's and pita strips. It's enough for two people, the portions are huge. The lamb is sooo good. I also got the cumber, mint drink which I will be grabbing weekly. Very fresh! Service was also amazing! The ladies at the counter were amazing and helpful. Lilly was delightful. Thanks CAVA!

I was so disappointed with the service I had received from this location! I am a huge CAVA fan and have had multiple good experiences but unfortunately when I had ordered from this location it took me about 30 minutes to get my food. I had ordered online and went to go pick it up via drive through and it took such a long time. After I received my food, they also forgot to give me one part of my order so I had to go through the drive through again. The food itself was amazing as always, but the service made it a disappointing experience overall.

We order from this cava a decent amount. Normally the portions are very good. Tonight not only were our orders wrong we were barely given any rice and or chicken. The bowls were half filled. Disappointing as this is a place we frequent and will reconsider next time.

Less meat than chipotle, Customer service isn't notable but the food wasn't that bad.

We left hungry! That has never happened at CAVA before. Our grain and green bowls were puny and pathetic. We had to ask for extra rice and greens and even then, it didn't come close to a regular serving. On the bowl with steak, a portion cup was used to measure and it was not filled because they ran out of steak. When questioned the young man preparing the bowl just shrugged and moved down the line. We added avocado to both bowls- we were given black avocado. We had to ask for it to be removed and replaced. The young lady working behind the counter was helpful and friendly. She is the only reason we're giving 2 stars. We were very disappointed in this location.

I loved me some Cava back when I was an LA resident. When I saw that there was one in Richardson, I just had to make my way over there to show some love. I have yet to have a dish that I didn't love here.

$13 for literally less than half a bowl My chicken was dry and nothing stood out in particular I was so excited to try but left disappointed (ordered through mobile and picked up through drive through)

ann delaney and jax were awesome! first time at cava and I had a great experience! really enjoyed my experience and the food was great!

Food was great and super yummy! The spicy lamb meatball pita tasted great! Recommend!

Great service and the food was very good! Steak is fresh! Place was clean and always fast when dropping in during work.

Came here to get some healthy takeout. I got the basaltic date chicken (a seasonal bowl) and liked it a lot! It's a huge bowl so I ate it for two meals. The staff was also really fast in putting the bowl together. I remember having CAVA a few times when I was in LA, but could not recall what the taste was like back then. I hope there could be some stores in California Bay Area too!

Bowl was fresh and yummy. I came into to the store to order it and it took few minutes. Inside the store they had lots of great drink options which we will get next time

This is my second time here with my husband. We are both very impressed with how wonderful the food is. Everything is fresh and so tasty. I wish I could eat here every day. You can literally choose a variety of ingredients be so satisfied!!

great food and great service and thanks to Kevin. good portion and good place to eat at

I have been wanting to try cava since I first heard about it 4 months ago, but we don't live close to one and it was never convenient. We finally ordered it to take home for dinner, I wanted to give them more stars, but the food was inedible and when I called to tell them (and hopefully save some other customers from the same problem), the customer service was lacking. Not that the girl on the phone was rude, she just didn't seem to really care. I ordered 4 bowls- 3 of the date chicken bowls and 1 of the chicken and right rice bowl. I asked for all of the dressings in the side (particularly because I was saving one bowl for my lunch tomorrow and didn't want it to get soggy). Here were the issues: Stale/hard brown rice: The first bite I took into my bowl, I noticed it was crunch and had hard bits in it I couldn't seem to chew. Upon further investigation, this was the rice- crunchy and honestly hurt my teeth to chew. I tried to eat around it, but the rice was mixed throughout the bowl and ended up picking out the chicken and tossing the rest. The other people I got the bowls for also had the crunchy rice that didn't even break apart when chewed. Food not prepared correctly: The right rice and chicken bowl I ordered for my lunch and asked for the dressing on the side- the dressing was all over it. I don't have anything else for lunch, so I'm going to take it. But I'm afraid it will be soggy and I'll end up tossing that one too. Customer service: I called the restaurant after we got our food home, and she said I could back and get a free bowl (even though we had 4 bowls made incorrectly). Her explanation was that sometimes the rice on the bottom just gets hard, and I asked why they didn't just throw it out instead of serving hard rice to their guests, but didn't really get an answer. It frustrated me that she seemed aware that it was a problem; but just didn't care enough to fix it. While I was ordering, I noticed them refill the rice. Rather than taking out the old stuff- they just put the new stuff on top of the old, hard rice. I wish I would have realized that the old rice was going into my bowl, but I had my 4 year old with me and was distracted. On the plus side- my four year old ordered the kids meal with right right rice that was not stale and perfectly edible. He was the only one that enjoyed his meal. I wanted so badly to like this place. It's a bummer that the rice made the food inedible (and we tried- but rice that can not be chewed is something I couldn't get past) and that the bowl I ordered for the next day will be soggy. This place had the potential to become a go-to easy meal and with the fresh ingredients and flavors, it would have been worth the drive if it was good. I might give them another shot; but that experience did not leave me wanting to.

I understand they had a water leak on the specific day I came. I got there at 9:20 pm not knowing they were online order only, but before I could submit my order at 9:40 pm - it was too late. I pulled in through the drive through and they stated the last online order had to be submitted before 9:20 pm. Little had I known as they did not have any notation of this situation anywhere and went home with no food for two people. Cava Richardson; I'd recommend not setting an advanced 40 minute order cutoff before your closing time at 10 pm or to please notate this.

Clean your restrooms! Food is good. Staff are mediocre but could be so much better. Portions have decreased over time. Not sure if that is Corp or local decision.