Brooklyn Russell
Google
If I could give 0 stars for service I would
We arrived at 8:15 for a birthday dinner reservation for 6. When we arrived we had brought in our own customized cake and had requested them to do candles, cutting, and birthday celebration etc. they let us know that their would be a “Dessert fee” of $25 dollars. Which we agreed to as we had seen the light up sign, strobe sticks etc online so we were fine with that fee. When it was time for the cake to come out, our server came out she was by herself, cake not cut, no birthday sigh, no celebration to it at all. They had left the cake on the table with no knife, plates, or really anything needed for a birthday cake. When we received our receipt instead of the initial “dessert fee of 25” that was established was now 50 dollars for the bare minimal work. We told our waitress and she took 25 off, which unfortunately we should’ve had the whole fee removed because they didn’t do anything they were supposed to do, basically paid 25 for them to take the cake out of the box and hand it to us… their fee costed more than the cake did.
We had also ordered the teacup/tea kettle set up. NOT WORTH IT. Super watered down drinks and costed 125 dollars. Basically tasted like juice.
Another instance that happened, they automatically charged everyone a 20% gratuity on the checks which wasn’t adjustable and then had a separate part asking for “additional gratuity” no one at my party gave them an additional gratuity as they had already taken 20% from everyone…
Overall service was garbage, I’m guessing because they automatically take 20% gratuity from your card these mid level servers think it’s ok to be trash at their jobs and give people uncalled for attitude over not getting an additional tip to their tip they take out without you knowing.
The aesthetic was pretty but I could get way more for my dollar at another place. Not worth it. This place won’t last long if they continue to operate the way they do. Major money grab.