Cazuelas Mexican Cantina

I come here about once a week the service and food has declined every time I come the service and food got worse. Today was the cherry on top. Server was rude when I asked for no bacon on my popper as I don’t eat pork this is a request I make every time and it has never been a issue today he insisted he couldn’t do that I explained I get it that way every time. My food comes out my steak was suppose to be medium when I tell you it was burnt to where I couldn’t chew it also my salad was placed on a hot skillet making my guac and lettuce cooked which is not how it is served I know because I eat here so often. When I told my server he was rude and said I don’t know what you want me to do I put it in medium I’m not the kitchen. When I told he he could just take it off I’m fine on a remark he snatched food and stormed off. No apology for the inconvenience just attitude. When I was he was the manager her informed me he was the manger on duty. His name was angel. I been rocking with them for yearss but it the quality is nothing how it use to be between servers and the food.

The girl that sat us was a hostess and server. Getting our drinks and chips and salsa was quick but we were forgotten for 40 minutes and the server never came to check on us server was just talking at bar or talking with coworker and there weren’t even that many people we came before the busy rush, server had a larger party of guys that came in later than us and sat right next to us who ordered and got their food before we ordered. We had to let the guy serving chips and the lady walking around know that we were waiting to order, they said they will get our server but that took another 10 minutes. Drinks were good chips were good. Friend asked for rice and beans with meal but didn’t get it when they brought it out. Food was ok not enough sauce. Need better organization for service.

I ordered a quesadilla that said it came with tomatoes, sour cream and romaine lettuce mix and instead had green chili peppers, corn and some kind of radishes. When my spouse went to correct the order, he specifically mentioned no onions because of a food sensitivity, which I had mentioned the first time. I got the original ingredients listed on the menu, but the tomatoes had diced red onion, the lettuce was wilted and brown and smelled rotting. Disappointing and inedible.

Came from Canton to go to Gateway for a movie and saw this place on the web. Looked interesting so came in for a late lunch. I was very impressed. The food was exceptional and our server, Jesus was awesome. I know the next time I'm in Columbus, I will definitely be back.

Asada fries are amazing! The $4.99 Monday margs are super good as well.

Having heard many things and and judgements about Cazuela’s I gave it a try on a not so busy day. Couldn’t have asked for a better experience and left feeling satisfied after a chimichaamama and margarita, along with chips.

I came here several times. It is a great Mexican restaurant with crazy vibe and a decent patio. But I am pretty sure that their best item is the free corn chips and salsa. Chips are crispy and salsa tastes perfectly sweet and little spicy. However, the other items, like tacos, fajitas, or stewed pot, are mediocre.

Stopped in to see how if we found a new regular spot- we have not! The lunch portion fajitas were good and a good portion. The chicken tenders and fries caused me angst. They charge a $4 up charge for anyone over 12 getting the same portion of food- this always blows me away. I asked the server and he told me he would ring it at the 7.95 under 12 price. I told him we were prepared to leave as I wasn't paying $4 more since they didn't offer a hi Ken tenders appetizer for my son who doesn't enjoy Mexican fare. We could have and should have just left, but he confidently indicated it was not big deal, "I got you". We ordered and enjoyed some of the chips and salsa provided. We also had water to drink. When they brought the chicken tenders and fries I was suprised by what I saw. They literally cut a tender in half and we got 2 chicken tenders and fries, and as you can see from the inside, little chicken inside. 🤯 my mind was blown 😂 we laughed and decided to just eat and we could grab my son something in the way home if he was still hungry. Then the bill came and the server didn't have me, as you can see it was charged as the price with $4 more. After a long discussion with him (he tried to say maybe it was the service fee that was different 3% service charge for using a credit card! I explained that the record shows the cost of $4 more and 3% of $100 would only be $3 so that couldn't be it...the manager came over and he explained the policy and how he doesn't set prices. I explained that I understood, but we were going to leave until the server told us he would just charge the $7.95. The manager didn't know how to refund the bill to correct, had to call someone, ended up reprinting the record and took my card again. The server came over and said he did it right, must have been the POS...um no - the machine doesn't know how old someone is... Just own it dude. Ultimately, I am waiting to see when the credit occurs, they did not provide me with a credit slip and there are 2 charges on my credit card as of today. I don't think we will be back.