CB2

A couple of weeks ago I scheduled an in-person appointment with the interior designer. But I never heard from anyone, despite the website a saying I would hear from someone within two days. No email, no call, no text, not a peep. I called the store two days ago to make sure it was still scheduled, which they confirmed it was. It’s my last day of holiday. I woke up early to make sure the house is clean. Nobody comes. Nobody calls. Cool, what a complete waste of time. I did call the store and was told that in person appointments are for “special cases” anyway, which made me feel like my modest home in a working class neighborhood wasn’t good enough for a designer. Thanks!

CB2 offers unique items not found in other retail stores. They have exclusive items. I was so surprised at the linens offered, decor items, great holiday items and array of furniture pieces too. I wish the pricing was more reasonable. Sale pricing or final clearance % off, could be much better. Such a clean modern store. Need more variety of decor pillows, and offer alternative sizes.

Normally my experience at CB2 is good. However, today was kind of uncomfortable. Came to look at the showroom for dining chairs and champagne glass ware. Only one person greeted me and showed me where to look for the items. While browsing through the glassware another employee came back Caucasian woman with glasses very short didn’t greet me at all or showed interest when I had a question. However, I still browsed and purchase my glassware. 20 minutes goes by I went for lunch and went back to CB2 to look at the chair again. While walking I asked another rep could we cut through the middle door to go back to the showroom. She said no because there we’re mosquitoes which was a total lie. A couple before me just walk the same path a few seconds before I did! Imagine missing out on a sale due to your pride! Staff at this location not friendly, very snooty, and very iffy to people of color. Can’t even browse in peace without someone hovering over you and asking you every 5 minutes do you need help.! In this case moving forward I will prefer to shop online. This review is mainly for the store location not the company in general.

A Sunday Funday to Remember at CB2, Knox Henderson Last Sunday, Deana, our beloved dog Shadow, and I decided to explore the vibrant Knox Henderson area. Our adventure led us to the doorstep of CB2, and oh, what a delightful surprise awaited us! From the moment we stepped in, it was clear that this wasn't your average home decor store. The atmosphere was electric – a live DJ was spinning upbeat tunes that made the floor seem alive. The energy was infectious, and we couldn't help but get swept up in the excitement. The store itself was a visual feast. Every corner we turned revealed another beautifully curated display, showcasing CB2's unique and modern aesthetic. The furniture and decor items were not only stylish but also of high quality. I found myself mentally redecorating our home as we browsed through the aisles. But what truly set this experience apart was the unexpected and delightful hospitality. Champagne was flowing, adding a touch of luxury and celebration to our shopping experience. The friendly and attentive staff made us feel welcomed and valued as customers. Even Shadow seemed to enjoy the outing, receiving adoring glances and friendly pats from the staff and fellow shoppers. It's not often you find a place that's so welcoming to our furry friends. Our visit to CB2 in Knox Henderson was more than just a shopping trip; it was a memorable experience. The lively atmosphere, exceptional customer service, and stunning collection of home goods have made me a fan. I've found my new go-to spot for home decor, and I can't wait to return. If you're in the area, take advantage of this gem!

Like many people stated, the customer service here is nonexistent. Walked in for a store pickup; there was an employee working on a design consultation in the middle of the store. She looked up but did not bother to greet me. Walked up to counter, the SA was on the phone while helping another customer. Again, did not greet me but asked “are you here for a pickup? Do you have the code?” I showed her my phone, she said “I’ll have them bring it up.” I walked away from the register to look around. When I got back, she tapped the box that was sitting there, without saying a word. I took the item and left. Amazed that not a single employee is trained to greet a customer or have basic communication skills!

Unique high quality products. This is Crate and Barrel 2; they have the same high quality as their parent store (Crate and Barrel), but they cater to a smaller footprint for apartments and small spaces. The furniture isn't cheap but when I look at the design and sit in the chairs, I feel the quality. Definitely not the same-old-same old. Quality over quantity. Stop by and browse and see for yourself.

Best big furniture store in Dallas! I love basically everything in here & the showroom is impeccable. My boyfriend even loved it & we don’t agree on most design ideas. I definitely recommend stopping by.

Dear lord the employees are rude at this location. Every time you go in, they are unhelpful and unengaged. Had to return lights today. Online says you can return in store. Stores says they don’t take them. That’s fine but you don’t have to be a jerk about that.

We had yet another horrible experience with CB2. I placed an order online for pickup in-store. I ordered several Christmas trees and an incense holder. Some trees were going to be shipped, but the large one was pickup only in-store. I was willing to make the long drive from Gunter (where we were staying for Thanksgiving weekend) to uptown Dallas (55 miles each way) because I needed one more large, dark tree for my collection. Since we were also celebrating our 10-year anniversary, my husband and I decided we would make dinner reservations in downtown and pick up the items beforehand. CB2 sent me emails and texts informing me that my items were ready for pickup on Saturday, 11/26. We arrived at the store and planned to just run in to pick up the items I already paid for. Of course, we got to the counter and there was only one box for us. I reiterated that I had two items. They then said that they did not have the tree for me that I already bought and paid for. I checked my email again to see CB2 sent me another email now saying the item was back ordered but, of course, we were already at the store to pick it up by that time. To add insult to injury, it took two people (an employee and a manager) over 25 minutes to figure this out. They asked me seven times for my order number, which is ridiculous. Then, I commented to the employee that CB2 just sent me another email contradicting all the other emails and texts regarding the new backorder status. The employee's response? She said, "And you know what's crazy about that? You probably not gonna even get it." Excuse me? That is your employee's response??? I said, why would I not get an item I have already paid for, and why is it not here ready for pickup like it said it would be? She said, "When it says back ordered and it's Christmas stuff, we don't even know if it'll ever be available, that's why you probably won't ever get it." Then, she told me that it happens all the time because someone will order something online, but the store employee will not pull it, so someone will just walk in off the street and buy an item that belongs to another customer! Wow. Then, I told her we were running late for our anniversary reservations, so just refund my money or give me a different colored tree, and I would just have to spray paint it the color I need-whichever option was quicker. Well, of course, she did not know how to do that, so she had to make us wait for a manager to come over. When the manager finally came, he again asked me for the order number so many times that I just gave him my phone. After all of the time wasted and back and forth over a whopping $16 tree, the manager said he could not even refund me because it was an online order, so I would have to call in for the refund. Are you kidding me??? CB2, do you know why people spend the amount of money they do with your company? It is because we do not want to be treated like we are shopping at Walmart. We want to deal with competent employees. Do I expect to be asked my order number 7 times by two different employees over a 25-minute duration while they cannot figure out how to either refund my money or find the item I already purchased at Walmart? Yes. Do I expect that at CB2? NO. Get it? Your company clearly does not care. This is not the first, second, or even third time I have had a ridiculous experience at your store...so, shame on me for continuing to frequent your establishment. You don't care that customers drive over 55 miles one way to pick up an item that is already bought and paid for, receiving emails and texts from your company urging the customer to pick it up, only for the customer to find out when they arrive at the store that the company didn't pull the item after it sold and allowed another customer to waltz in off the street and buy an item that was already sold. Nice work. If you are going to be highly incompetent, sell items to other customers that have already been sold to another customer, be of no help nor apologetic once the customer arrives at the store and voices their dismay for said incompetence, then I highly recommend you drop your prices dramatically. If you plan to conduct yourself like Walmart, then price your items to reflect your subpar customer service and inability to competently execute an online order. Do you know what you train your employees to say when a customer comes to pick up an item that drove over 55 miles only to find out that your company sold it out from under them to another person after they already took that customer's money? You train them to say...wait for it....I'M SO SORRY!!!! Let me do whatever I can to make this right so you remain a happy customer. Literally, that has never once happened with your company throughout the litany of disasters your own employees created. I expect that my refund for the large Christmas tree plus the applicable tax will be refunded my to credit card promptly.

Today was my second time visiting the Dallas Knox St., CB2 store. The first time was almost 2 weeks ago to pick up an online order, and today it was to return that item. Both times, I felt extremely uncomfortable and unwelcomed. The first time, I perused around the store for several minutes, staff members were present, and no one greeted me or even acknowledged me. I eventually asked for help with my order and a young lady was very polite to me and assisted me with my pickup order. I left the store feeling thrown by the experience but chocked it up to a coincidence. Once opening the lamp, I realized it would not work for my space and honestly I dreaded returning to the store in fear of feeling uncomfortable again, but knew it was my only option. I also hoped the experience would feel different than the first. Today, I returned with my family and unfortunately it was not. Not only were we not greeted or welcomed, the two staff members appeared cold and almost hostile. This was before even placing the item on the counter. Even though the lamp had not been used and was still in the initial packaging, the sales associate spent quite a bit of time scrutinizing the lamp and its contents. I honestly dont know if he ever greeted me. The interaction felt cold and accusatory, but eventually, he completed my return. Once in the car, my husband explained that upon our entry, another gentleman (wearing a black suit, perhaps a manager) made eye contact with the sales associate, then shook his head disapprovingly at us. Being a black woman shopping in a predominantly White community, I couldn't help but wonder if I was being treated this way because of the way I look. And that's not OK. I do not understand why a customer would be greeted and treated this way. ESPECIALLY when I purchased the item barely 2 weeks ago and am returning in perfect condition. Frankly, even if that weren't the case, I believe a customer deserves polite and respectful interaction. I cannot say that I will be returning to this CB2 store. Perhaps that was their intention. I can't be sure. With exception to the one young lady with the braids who assisted me the first time, the vibe here is off!!! Being a long time Crate customer, I was shocked to be treated so negatively, both times. I wasn't going to share about this experience, but the more I ponder it, I feel Crate and Barrel, CB2 and potential customers would want to know.

I come here all the time because CB2 is my happy place-- life is just a better place when I'm at CB2. Sam is always there and she is so nice, friendly and helpful!

I love coming here! James and Nick are always so helpful. Beautiful items, nice atmosphere and a cute location.

Demoralizing Linen Credenza Dear Madame Hayes: I'm writing you in hopes of getting a resolution to what has been a demoralizing and gut-wrenching experience! This past April, with the help of a stylist, I committed to purchasing the Dorset Linen Credenza. Although I normally purchase online, this time I did it over the phone with a sales associate at your Dallas, TX brick-and-mortar store. This piece of furniture meant a lot to me for personal reasons, specifically having to do with my terminally ill mother. Because I had moved into a new place, as well as flown back-and-forth between Chicago and Houston to care for my mother, I had put much thought into how I could best afford this. So, the associate and I agreed to a plan that would allow me to cover 50% of the cost with a Sezzle 30-day loan (0% interest) through the purchase of a CB2 gift card. The remaining 50%, or $537, had to be paid before the credenza's arrival. I was tracking this closely so I could be diligent about making payment on time and securing my scheduled delivery time. However, things did not go according to plan. Another item I had purchased at around the same time, the Gwyneth Boucle Chair, became available for delivery first, yet was delayed in arriving, so Tristan (at the aforementioned store in Dallas, TX) was lovely enough to waive the shipping charge. Despite the paid-in-full chair, the Credenza order required a card on file b/c of the outstanding balance. Reluctantly I provided it to them and was reassured that I would be charged nothing more than $.01 to ensure the card was active. As we had discussed in the beginning, payment would be taken from the gift card. On 7/21/21, I awoke to find a deduction of $537 from my bank account! After having put so much thought into setting up a payment plan that worked for me, I was crushed! How could a repeat customer, someone who consistently supports the CB2 brand, be treated like this? I immediately reached out to a supervisor, who passed me off to another supervisor, then to a manager, all to no avail. They all offered up solutions that simply poured more salt into the wound! On the verge of canceling the whole thing, I finally spoke with Vanessa, who proposed a refund of $200 as well as an 8/4/21 delivery. Despite not being happy with this half-baked solution, I asked that she send me the proposal via email. What failed to resonate with all of these "customer services" representatives was that, first of all, CB2 had not held up their end, and secondly, as a result, my bank balance had gone negative and begun to accumulate daily overdraft fees since 7/21/21, totaling $210 (6 x $35 ea.), not to mention late fees on bills connected with the bank account. I don't know where to start. Part of me feels so distraught at how much work I've had to put in with nothing to show for it. As a black, single female, I'm already fighting an uphill battle trying to survive and thrive in the current climate we find ourselves in. But to have to deal repeatedly with the lack of empathy, humility, and understanding has led me down a dark path mentally. At the end of the day, I wavered but accepted Vanessa's offer, but August 4th came and went and there was no delivery of the Credenza. I can no longer sustain this course. Ms. Hayes, what I am asking for is your help in getting fully reimbursed for the item and overdraft fees and late fees. I can provide supporting documentation upon request. Please contact me at your earliest convenience as I am ready to put this behind me. *UPDATE CB2 Dallas Manager finally reached out at the end of August to address this, mind you I am still reeling on my end. I canceled the order and will take my business somewhere it will be appreciated! A Shop card was issued by the store manager for $990.22, AS IF I WOULD EVER ENTERTAIN RETURNING TO THIS ESTABLISHMENT!! Anyone interested in purchasing this shop card please get in touch as well as purchase CB2 goods I have purchased the past few months - ITS A FIRE SALE!!

Tristan is incredible in every way, from the moment I first walked in to his amazing designs! So accommodating, friendly, talented. Quickly understood my vision and delivered on every detail I asked for in a timely manner. Very responsive and 10/10 would recommend him to anyone needing design consultation!

What a magnificent store, from the beautiful design to the excellent customer experience. I can't wait to go back, i usually shop online because this location is far from me, but imo cb2 is superior to crate and barrel and west elm.

If you've ever thought about buying anything from CB2...DON'T. This is a division of Crate and Barrel (which is great), but CB2 has THE worst customer service of any place I've shopped in a long time. Who is expected to buy a couch without ever seeing it in person, sitting on it, touching etc? Well, the CB2 staff thinks that what you should do...they don't have the couch in store and said "if you want it, just go online and buy it". I tried talking to a manager and she told me "you can't see what I'm doing, but I'm busy". I've also been reading reviews and people all over are having trouble with deliveries, returns, etc. CB2 = worst customer service!

Nick was super nice over the phone today when I called in. He went out of his way to accommodate what I needed and was extremely patient and kind with me. After a long day this was much appreciated. Thank you Nick & God bless you!

Tristan's passion, talent and level of service is unparalleled. CB2 Dallas is so lucky to have someone like him, what an asset to your brand! Thank you Tristan for helping make my home design dreams a reality! Xo Nicole B