Cindy W.
Yelp
I was 'this' close to leaving a 1-star review after the ordeal I went through here, but the way they handled the situation with such grace and care completely changed my mind. So instead, my review is now about the cake itself!
Here's what happened: I ordered an 8-inch cake for my mom's 70th birthday, placed 4 days in advance for a 2 PM pickup. When I arrived, they had accidentally mixed up my order with someone else's and made a 6-inch cake instead. My original wouldn't be ready until much later, at a time I couldn't come back. The staff offered to deliver the finished 8-inch to me, but since I wouldn't be home, they quickly finished up the 6-inch for me to take instead.
It was so freshly made that during the car ride, the cream hadn't fully set, and the cake ended up a little warped. I was frustrated and called them in anger, and they immediately offered me a remake or a full refund. That responsiveness and professionalism honestly floored me.
Now, about the cake: I had ordered the Fruit Melody and it was absolutely fluffy, perfectly sweet, filled with cream, and plenty of fresh fruit. Even for a 6-inch cake, it was much taller than other cakes and perfect for our group of six. The lady was right, 6-inches was enough! I also loved that the cake came with a sparkler star candle, plus an entire birthday kit with plates, forks, a regular candle, a cake cutter, and even a birthday crown.
Besides this one mishap, I can wholeheartedly recommend this place. Mistakes happen, but how a business handles them says everything, and their cakes are truly worth it.