A C.
Yelp
Unfortunately, we had our Brooklyn Historical Society wedding here in May of 2015 and I could not have had a more difficult or unpleasant experience. I had booked the venue 15 months in advance because I was planning it from out of town and the last month I encountered so many ridiculous arguments and last-minute changes of plan I actually considered switching the venue two weeks beforehand because of all the headache their uninformed staff put us through.
The venue is absolutely beautiful, we fell in love with the library, but the entire staff associated with the planning, with the one exception of the building maintenance manager, was unreasonable, unprofessional, and gave us conflicting information each time we toured the building, especially the last two weeks when they finally sat down and looked through the details of what we had planned the past year and a half.
--ONE WEEK before our wedding, after signing a contract detailing what rooms we could use starting at 3pm, I get a call that we are not allowed to set up the side library room until 5pm, I check the contract, and it explicitly states use of the side library room starting at 3pm. I call them back and inform them about the contract. They acquiesce, but make it seem as though they are doing me a favor. I have never experienced vendors that tell me I could not do something when it was EXPLICITLY stated in my contract.
--We were told the giftshop would remain open. We told them it was a deal breaker, that it could NOT stay open during non-museum hours, and they agreed. At the end of my wedding, one of my friends hands me a gift she had bought from the gift shop that night -- as they obviously kept the gift shop open throughout my wedding.
--I had stated I wanted pictures in front of the stained glass windows of the library (I had seen it on pinterest!). They say OK, just us and the photographer. Two weeks beforehand, touring one last time, we were told that NO, only the photographer was allowed on the rafters.
--Two weeks before our wedding, we were told that we would have to get wedding insurance AS WELL as our caterer. I asked why and Daisy said that they require it of all of their weddings. Except that I had emailed some people who had left reviews on YELP that had been married at this museum and EVERYONE said that no one was required to get wedding insurance separately from their caterer.
--Two weeks before our wedding, they said that the head of building maintenance was going away the weekend of our wedding, therefore would not be available to use the forklift to set up any of our high decorations. I asked what our alternatives were and they said we could set everything up Friday for the Sunday wedding, with the caveat that if they booked another function on Saturday night, that would limit what decorations we could put up, but we would not have confirmation until Friday, the day we were supposed to put up decorations. Luckily, they did not book anything that Saturday, so I was able to put up everything I wanted, but it caused unnecessary stress and headache, especially so close to the wedding.
--During the wedding, it got extremely hot as the air conditioning was clearly not functioning. We kept waiting for an imaginary maintenance worker to come and fix it - he never came - until my husband suggested to them they open the doors to let in some air in. I can't imaging what would have happened in July.
Bottom line: DO NOT HAVE YOUR WEDDING HERE. The cost of the venue was not worth Tte staff who were uninformed as I was told several conflicting things that even CONFLICTED OUR CONTRACT!!!!!! If you do, beware of this fraudulent practice and get EVERYTHING IN WRITING.