Valerie W.
Yelp
Wrote the same review on google, want to warn people on yelp after talking to those who also had bad experiences here, from reading the yelp 1 stars, its not the first time the management has been called out on rude/aggressive behavior:
Absolutely horrendous customer service and physically aggressive behavior.
On August 25, 2025, I was in the Central Kitchen at The Lorenzo, where I live as a new resident, getting a drink from their refill soda machine like I always have. I had my headphones in because I was on my way to class, and suddenly a man approached me in a completely aggressive and threatening manner. He demanded to know what I was doing, and when I explained I was getting a drink that's supposed to be free for residents, he literally tried to grab the cup out of my hand and force it away from me.
I repeatedly told him to let go, but he refused and accused me of stealing. I even offered to pay for the drink just to get him off me. After I paid, I told him not to grab my cup again and explained that management should make it clear which drinks are free because The Lorenzo advertises "free drinks on the ground floor." Instead of apologizing, he continued with his physically aggressive, threatening behavior and called me a thief even AFTER I paid for the drink.
Tlater learned this man is the owner from the Lorenzo. This is beyond disgusting. No resident should ever be physically grabbed, threatened, or accused like this in a place I pay a lot of money to live in. It made me feel unsafe, and honestly, I can't believe a place like this exists. My parents wanted me to call the police and file a report, but we reported it to the city and state instead.
I later learned this man is the owner from the Lorenzo. This is beyond disgusting. No resident should ever be physically grabbed, threatened, or accused like this in a place l pay a lot of money to live in. It made me feel unsafe, and honestly, I can't believe a place like this exists. My parents wanted me to call the police and file a report, but we reported it to the city and state instead.
This experience was the absolute worst and scary customer service l've ever had in my life. Avoid this place if you value basic human decency and safety for USC students, there's plenty of good food right down the street.
Edit: The owner also aggressively replied, still continuing to say I stole when I have receipt of payment and tried to say I came in that day to buy something, when in reality I was in another country so he'll go at extreme lengths to lie and cover up bad behavior which checks out from his other responses to valid concerned reviews.
