Amanda S.
Yelp
I'm so torn between giving this lounge a 3 or 4 stars. If there was a 3.5 star option, I would give it a solid 3.5.
Check-In:
Abysmal. I have not had a worse check-in, in my life, and I've been going to lounges since 2018, a couple of flights and visits a year. The check-in process was so clunky and I even already downloaded the QR code ahead of time. She had trouble confirming my flight, even though I had a printed out version of my boarding pass, showed her my boarding pass on the app, and then even showed her my confirmation email for my flight. The reception lacks logic and common sense. Also, there were three people at the reception, and two of them were just chilling, even though there was a line. This process took up an extra ten minutes of my time.
I did like stairs that were surrounded by the greenery on the way up to the reception, however, I liked how there was a non-elevator option.
Food
The food was slightly above average. It was fresh, my coconut cocktail was actually excellent. But I was reading online, before I decided on the AMEX platinum, about the Centurion lounges, and they touted world renown chefs and a sit down menu with table service. There was no table service, and the food was akin to a very average, yet clean buffet. But not a 5 star buffet like a three star buffet. Even Fogo de Chao buffet was better than this, and there were no Brazilian steaks offered.
Seating/Ambiance
The seating was nice, but not great. I've had better from my Priority Pass lounges. Overall, not impressed, and I got the AMEX platinum originally for the lounge access. There's so many other great benefits, so I'm hoping the other lounges live up to the hype.