D E.
Yelp
I recently had a wonderful experience at Century Bar & Grill before attending a Beyoncé concert, so naturally, I decided to return before seeing Usher at the Intuit Dome. Well, let's just say, this time it didn't quite hit the same high note.
Things started off smoothly enough--getting seated was easy, and our waiter quickly took our order. Drinks arrived, and two out of the three meals were served promptly. So far, so good. But as I waited (and waited), I realized my food was nowhere to be found, and neither was the waiter. My party had finished their meals, and I hadn't even received mine.
After a solid attempt at patience, I got up and looked for someone--anyone--who could help. No luck. So, in my slightly hangry state, I did what any rational person would do: I peeked into the kitchen.
I asked the cook about my fish and chips, only to be met with a shrug that could win an Olympic medal for ambiguity. Venturing a bit farther in (I know, not ideal), Raphael appeared to remind me that the kitchen was off-limits--something I was well aware of, but hey, desperate times. That's when I spotted my meal just sitting there, waiting on the cook's station like it was the main attraction at a museum exhibit. I asked if someone could bring it out, given that my party had already finished eating.
A busser finally delivered my food, but then... casino security showed up at my table! Apparently, my hunger pangs had startled Raphael. The security team was surprisingly understanding, and Sargent Ebbone Lewis listened to my complaint, uncovering that the server had left without telling the bartender. The sergeant kindly comped my meal and apologized, which definitely helped ease the frustration.
However, Raphael could use a bit of training in floor management and customer service--especially when the dining area is clearly understaffed. And, let's be real, an apology from him would've been far better than a security escort!