Aleksandra L
Google
Not accessible, nor family friendly!
Last night me and my friend attempted to dine here, both of us with infants under six months old. We were genuinely shocked and disappointed when the hostess instructed us to leave our babies strollers outside of the restaurant.
While a baby stroller is not technically classified as a mobility device under the ADA, this policy raises serious questions about the restaurant's commitment to true accessibility.
As a public accommodation in the state of Georgia, this restaurant is subject to the federal ADA (Title III) and state accessibility standards (like Georgia Code Title 30, Chapter 3). These laws require a clear and accessible path of travel (a minimum width of 36 inches in aisles) throughout the dining area for patrons using wheelchairs or other mobility aids.
If your restaurant's floor plan is so cramped that a standard stroller cannot safely and reasonably be navigated to a table, it is highly probable that your establishment is not meeting the minimum ADA requirements for accessible circulation and seating.
Beyond the physical limitations, the interaction with your staff demonstrated a severe lack of basic customer service and consideration for families. To immediately tell a patron to leave a sleeping infant's transport device outside is not only unwelcoming, but it is also completely unreasonable and dismissive of the practical needs of parents. This is simply not family-friendly.
For a restaurant that provides accessible parking, to then refuse entry to a common item like a stroller, which occupies less space than many ADA-compliant wheelchairs, sends a very clear and unwelcoming message to families and potentially to those who rely on legitimate mobility aids. This policy needs to be reviewed immediately to ensure your space meets all federal and state accessibility standards, and that your staff understands inclusive customer service.
We were unable to dine here due to this unreasonable policy and lack of accommodation.