smera merwade
Google
I was really looking forward to visiting Ceresio 7, but the experience was beyond disappointing. My friends and I arrived at the rooftop and were told to wait 10 minutes because they were still setting up. We were patient, but 10 minutes turned into nearly 40 without any updates or acknowledgment. For a venue that markets itself as high-end, this level of disorganization is unacceptable.
However, what truly shocked me was the attitude of the receptionist, Sara. Hospitality is the foundation of any premium establishment, and the complete lack of professionalism I experienced was beyond unacceptable. I won’t go into details, but I sincerely hope management is aware of how their employee is treating guests—because if this is the standard, it reflects very poorly on the people running this place.
To make matters worse, once inside, I started noticing things I normally wouldn’t if the service had been good—cheap cutlery, damaged walls, worn-out furniture. For a place that positions itself as high-end, it certainly didn’t feel that way.
I don’t usually leave reviews, but this experience was so disappointing that I felt obligated to say something. Hopefully, the right people see this and take the necessary action, because word gets around quickly in certain circles.