Chacho's

I went to Chachos because I had a taste for some nachos. It took me 25 minutes to get there and 25 minutes to get home. I was so excited to get my nachos and I couldn't wait to get home to enjoy them. I noticed when I took them out the bag there was nachos cheese in the bag. So I just wiped the bottom of the to go box and began putting on my Pico, jalapeños, etc. I picked up the box and had to wipe it again. The cheese had made it's way back out of the box. I finally got the nachos prepped the way I liked and headed to my patio to have lunch. I grabbed a few napkins and put them in my hand underneath the togo box. Thank God I did, I finally realized why I can't remove the cheese from the bottom of the box. The box was split all the way to the bottom so the cheese was slipping out. So now I decided to tilt the box backwards so the cheese wouldn't run out. I finally got to my first bite and was so disappointed that the chips were stale. I am not traveling another 25min to return this. It is just sad that a Houston staple is now off the list. Also, nobody answered the phone. I tried calling, but there was no answer. So I decided to add to all of the other negative reports.

I’ve been to Chaco’s before in SA and it was great, but at this location it was just not it! I ordered a beef fajita taco w/ egg at 8 in the morning for the first time & it was horrible. The meat was so bland could you imagine eating this taco with no seasoning whatsoever ?! I won’t be returning at this one anymore.

Food is actually decent, and that is the only objective here! Staff is not trained on customer service, but they are doing the best they can, genuinely. I started placing the order, and the guy just disappeared. He came back 5min with "let's start over," lol. Then they came out to actually take the order, i guess their speaker system is not working well. Also, they have been closed down for dine-in for over 2 years now and they still have 2 lanes open, but one of them is actually open, - very confusing and you can waste time teying to wait at the other line only to find out it's not functioning. No sign or anything to tell you this, and to make matters worse, the line is on! They were also out of fish, so inventory management is non-existent. Despite poor service, this is Still a worthy stop for some food. Margaritas are Very strong, straight-up tequilla, so i got 1 for 2 people and felt great afterward.

This food is so nasty and cold . I switch the steak for the chicken because the steak smelled like dog meat. I am so disgusted and disappointed I use to like Chacos but it seem these businesses just don’t care any longer. Never again!!!!

Disappointed last couple of visits. (1) Drive thru & signs says open 24/7, they are consistently closed between 6am to 8am for breakfast. (2) Speaker does not work, they will let you sit there or wait at the window only to tell you, they are not taking orders. (3) They will not answer the phone no matter what time of day you call. Not sure what’s going on with the level of customer service or who is managing, but totally different since COVID. As much as I like Chochos, I think I’m finally good! Time to take my money/business elsewhere. They do not value or respect their customers.

Pulled into the second drive thru lane, there's no sign, no cone and also no customer service. The only way you'll know the second drive thru line is closed is because you'll see all the other customers moving forward in the 1st drive thru lane. Good luck

Great food. Bad location, it’s not very attractive or welcoming. Prices increase without changes being made on the menu. The lady’s can be rude at times in the drive thru.

Very disappointed. Ordered three fajita tacos and a margarita. Fajita was cold and tortillas undercooked. Food was disgusting and way over priced. Even paid extra for cheese. Tried calling several times with no answer. If I can give less than one star I would. DO NOT recommend this place.

Terrible service. For it to be 24 hours they should expect customers and they should treat them well no matter when. They're lazy and rude

I just left there. This food is HORRIBLE I drove 2 blocks from there to my job and the chips were mush I was so disappointed I didn't even attempt to eat the quesadillia. I put it outside for the homeless people to find and eat because only someone desperate for food would eat that 20.00 thrown away Service was fast now I know why I will not ever go to a coaches again

Late night craving for tacos. This is by far the dirtiest Chacho's location. The tacos were OK. We did not get any of the salsas or condiments we asked for. The drive-through late at night was chaos.

How can you run a business and don't answer the phone. I live on the other side of town, But when I got home and fixed my nachos up I noticed that something is wrong with the cheese not sure why it taste like it do. But I don't recommend this location to anyone. I'm very disappointed! I'm pissed off and want a refund.

This place is trash the drive though people are extremely rude and confrontational. I waited over 45min in the Drive-Thru. When I get up to the speaker and they ask what I want I tell the dude then get dead silence. Wait awhile to the point that no one is in the line in front of me so I pull up to the window. The guy yells at me right from the get go that I need to order at the speaker which I did. He then tells me I can't order here I have to wait in the line AGAIN. So I back up to go use the speaker after the person behind me is done. Because Im not waiting nearly another hour cuz of his mistake. Then the guy comes outside to my truck to yell and scream at me how his manger is going to fire him and all this other crap. I finllly snap and yell back at him why the fuck are you yelling at me. I ask to speak to the manager he reuses to get the manger and walks back inside then pops out and says I can order now. The whole ordeal is crazy so I finally order but at this point I do not trust him not to do something to my food. And again ask to speak to a manager he refuses and closed the window in my face. I ended up driving away and wasteing over an hour there. I will not be eating here ever again.

This restaurant has really gone downhill.I ordered a lunch special, which comes with a drink. When I get to the window the barely civil employee tells me they have only sweet tea, no unsweetened, I asked for a duet coke, he glared at me and days "we only have sweet tea!"I cancelled the order & drive off but will never eat at the Northline location again. The service is much better at the Gallerua location.

Rude drive-thru guy that couldn't hear me through there speaker and didn't complete my order. When I told him he forgot he said he didn't hear me and said "oh well can't add anymore to your order" and told me I had to go back in line if I wanted to order more food. Big portions of inedible food 10/10 do NOT recommend unless you want them to ruin your day.

Love the beans and crispy tacos Can't go wrong and the cup of water They give you a lot of lettuce like a rabbit but it's clean and fresh

Chachos is going down hill. Can't eat inside the restaurant anymore. They forget part of your order almost every time. Either they don't have salsa or guacamole when we go. Brown lettuce in the salad, so done. So sad

Went through the drive thru today after 50 plus times doing it before with no issue. The guy came outside to take our order and said "we ordered it wrong" when going to pay. (We noticed it was wrong when he told us $13 when we normally pay around $30) but let's keep in mind before going inside to take our order he took the cars behind us as well, took them there food before us & even said "y'all had a bigger order right" so clearly knew we ordered a large but again said we ordered it wrong & said there was nothing "they can do" because it was "already made" we drove off. Guy was so rude wanted to stand there & try to argue back & forth, I work in customer service I was not going to have it so we just left didn't respond back didn't get any food from them at all. I will NOT be going back after all these years due to the one rude person!

Fui con mi hermana a buscar algo de comer y el tipo que estaba en el camino, thruth vino a mi ventana oliendo a alcohol y luego comenzó a ponerse muy piedra y luego ni siquiera pudo hablar, así que decidí preguntarle por el gerente y me dijo que está detrás del contenedor de basura fumando un poco de hierba después de esperarla, le dije que mi pedido

Would give zero stars if it were an option. I drove the long way home from work this morning after working all night because my mom wanted a Carne guisada taco from Chacho's and I get there to a 24 hour establishment and they tell me that they are closed right now that they can't take any orders even though there are workers actually there in the building, they refuse to take my order. Beyond mad because my mom specifically wanted this one thing picked up since she watched my kids all night long for me to work. I am a nurse I worked until after 6 am.

Hand rolled tortillas all day long...mmmnnh! Their portions are huge and modestly priced. Tidwell @ I-45, It's not in the best of neighborhoods, so just be street smart. The margaritas here aren't half bad either. It's an honest restaurant with honestly good food and drink. The staff is friendly and helpful.

I am so disappointed right now! I go to Chacho's weekly to get breakfast tacos or something. I do not necessarily care for this particular one, but I had become to making it a quick staple. Today I ordered me a bean and cheese nachos. It was supposed to come with sour cream, guacamole and jalapeños. Well guess what it had no guacamole and it looks like Pooh. I might eat there Breakfast tacos but no nachos. Look at this and give me your opinion.

Why am I being charged $5.52 instead of $4.52 on my receipt? I got a Kroger's prepaid card for situations like this because I was suspicious of certain establishments and I was right. They are stealing from customers. They have a racket going on and they hope nobody catches on. Well I've caught on. Everyone should get a Kroger's prepaid card for little rinky dink places like this.This is a damn shame.

One star because they were not stingy on the toppings for our steak nachos that we ordered. However, major star deductions for multiple employees not wearing masks during our visit and because our carne guisada was super spicy when it is not meant to be. They also did not seem to enforce their customers wearing masks. I hate to give such a bad review during a pandemic when restaurants are struggling, but the blatant disregard for CDC guidelines especially when Texas has over 1 million reported COVID-19 cases compels me to do so.

Chacho's is decent when you aren't looking for anything fancy or anything overly expensive. It is run-down with sticky floors at times, heat lamps everywhere, dirty tables, but the food is good for that moment when you are so hangry you aren't expecting anything over the top. I've been to this location a few times over the rest just because, "hey, there's not one that merely close to my house." Usually, when I am visiting my guy friend and we want to get some yummy nachos we come here. The Monster Kong Nachos (1/2 or Full size) is definitely the best thing to order if you are looking for "party food" for everyone. I mean, come on, we are in Texas, Houston, Texas, a city that is filled with plenty of Tex-Mex and people who love Mexican food, even if it isn't the real thing that you can get in Mexico. It's all good sometimes. Now, the Monster Kong Nachos, the first time I had them it was the 1/2 sized for two people, wow, "can you say, too much for two people", literally. My favorites are the shredded chicken and the beef fajitas. Now, talk about it is marinated, delicious, far from dry meat, but juicy goodness. I was amazed! However, the full-size nachos aren't evenly proportionate throughout the chips. One-half you have cheesy soggy-ness, another half you have evenly, but in the middle, under all the cheese, meat, beans, you have a naked chip that didn't get any of what was above it. That tells me that it wasn't layered when prepared, but rather just thrown in the styrofoam container. Now, that isn't a big issue, but come on if you gonna do something right, do it right. All nachos come fully with my favorite side condiment: Sour cream! So good, creamy and slightly sour. Guacamole, no extra charge, it was good with tiny chunks of avocados in it and then your choice of salsas. Total with tax for the full-sized nachos is $27. If you are looking at the menu online via the website, it is out-dated as it reads $22.99. Even if you order the breakfast plate it is plenty of food to keep you full all day long. Also, you gotta get here early on the weekends because it gets packed real quick, even the drive-thru is long.

The line is always long, and some of the waiters are so rude. They run out of ingredients often. Place looks vacant and run down since the pandemic.

I just wanted to say this place is very busy. I had tried to call them 16 times today to place order for breakfast tacos 115 breakfast tacos to be exact. I called to other locations to see if there was online ordering or other contact number's but apparently not. I finally got through at 1:00PM. But was told they do not take call in orders. I had to question her you don't take call in orders? I have 115 tacos to order. Then I was told to call back after 3:00 PM. Due to being short staffed. Smh ‍ wow!

Staff is very rude and with low speakers you can't even hear what they are saying and they can't hear what your saying so they get your order wrong and they don't even repeat the order to you before you pay and you drive away with a the wrong order to be honest this is the closest one to me but I wouldn't be returning at all

Late night, after the the club food. It is not the best food you've ever had but it's quick, filling, and there not stingy with the toppings. I always order the chicken fajita nachos and they never disappoint.

Got a half order of monster Kong nachos to go as well as some wings. Got home and found they didn't even put the wings in the bag. We have eaten at a different location many times before and I know how large just a half order of these nachos are and the amount that we received are and I would more like the leftovers that we would bring home after eating our fill at the other place. I honestly feel very cheated and will not be returning. We only got it to go because they were closed down on the inside but considering it was nine at night, we didn't think that was a big deal.

I'll give Chacho's really a 3.5 but I loved the drive thru service and the staff was nice and patient with me with ordering. The menu was huge and it was my first time and my friend recommended I try the steak nachos. I love how they fill the plate and put lots of cheese but I do have one recommendation that they completely take out OR cut the bell peppers in smaller pieces in the queso. The cheese was too sweet and hard to eat I guess the red bell peppers made them sweet and they were humongous I really just wanted plain cheese....:but they did fill my plate up with a lot of meat. So well done, next time I'll try the Wings and quesadillas.

This location is nothing like the original Westheimer location. The employees are unsanitary, rude, and unmotivated. I was wondering why they bordered the windows up so you can not see inside while in the drive thru. It's so dirty in there....and I witnessed one of the cooks making a peanut butter sandwich where they should be prepping customers order. The cashier won't even let you add on anything at the window such as a drink. Not returning...shut them down.

This isn't my favorite location, so I really only come when it's convenient. I recommend coming during the day, since it's a sketchy area and more family oriented during daylight. Not sure they hire the brightest of staff here either, they are always slow to bring up orders, and on a recent visit, one genius employee knocked over about 5-6 margarita glasses at the register, which got the attention of the entire restaurant after hearing all the glass breaking. Luckily their food still tastes pretty much the same, as I always order their 1/2 lb steakhouse beef fajitas, which never dissapoints. It's a lot of food, even for 2 people. Many people come here for their Nachos, which they're famous for, and of course their margaritas/pina coladas. Their salsa bar is one of the best of any fast food mexican restaurants in the US.

Years ago my friends and I would go to chachos on westheimer after the clubs. After this trip, either I didn't have taste back then or this location or company went down hill. I ordered enchilada w ground meat, guac salad and fish tacos drive through. Tip: do not go to the outer machine cause it's just for looks (it's busted). When you get to the cashier be prepared for a cold wind machines blowing at you. It was already windy and cold that day so, why have it on? I dunno. The enchilada was salty, rice was Mushy and cheese was like my fat if I saw it outside of my body or old cheese melted in the sun. The fish tacos were like the guard. The guac said had no taste, I should have asked for lemon/lime, salt/pepper, and some chopped onions...oh wait that would be me making guac for myself wouldn't it?? I was hungry so I forced myself to mix the guac salad and enchilada together but even so I only had a few bites and end up letting the rest go to waste, which I hate doing.

The positives... open space. Food is spectacular. Negatives.... tables and chairs were extremely dirty. Cheese and sour cream everywhere. A very long 45 minute wait. And they were out of guacamole,horchata, coffee and forks. But again food was great and a large amount too.

Terrible service. The woman who answered the phone this evening could not follow a conversation and incredibly rude when speaking. She stated that she didn't understand. When I began to explain my question, she simply hung up. I assumed it was disconnected. I tried to call back only to be hung up on immediately. i45/ Tidwell location

Y'all be cappin talking about y'all open 24 hours this my 3rd night tryna grab sum to eat and y'all always close y'all food good tho

This place has really become horrible. Customer service is horrible. I ordered a shredded chicken taco salad and got a fajita chicken taco salad. Or what was supposed to be a salad my food had to been sitting for a while when I ordered my food I felt confident that it would be correct so I didn't check it got home now I'm angry. I'm just never going back....

This was my first visit after living in Houston for two years. I've always driven by a Chacho's wondering about how their food is. I've heard mixed reviews about it and finally had a chance to try it for lunch on the way to IAH airport. Entering, I thought I'd be greeted by a hostess. I was wrong. I realized you get online, order food, pick it up and take any available seat. The menus were hard to find while online, as they were being hoarded in front of the cashier. I made use of Yelp to find an online menu. My cousin and I got to the cashier and when asked for our beverages, we answered "Topo Chico" and the cashier looked confused. We tried explaining it further and she, definitely being Hispanic, replied "I don't even know what that is". I laughed and ended that topic and simple asked for water. Ordered the chicken enchilada plate. Now the food itself was simply alright. There was nothing special or great about the food. It did its job in filling my stomach. In fact, it filled it enough for the whole day as I had dinner more than 12 hours later. The nice touch about Chacho's was their salad bar with a variety of condiments and sauces and salads. They were all fresh and tasty. And me loving spicy, the habanero salsa with mango salad was a great topping to my entree. Now, my only real gripe was this idiot who was sitting at the front of the restaurant. He was loud, obnoxious, and incredibly annoying. He also had a pretty large television with a PS4 hooked up, including about at least 8 games sitting on his table. This little kid, who is probably at least in his twenties, cursed quite a lot also, thinking he was a Battlefield or Call of Duty expert. I tried asking myself, "who's he hurting" playing his games. If it wasn't for the cursing and loud talking, I wouldn't have minded it. But I was trying to simply have a peaceful meal with my cousin before he flew. I wonder if management even knew he was there, or more importantly, even cared.

Fresh salsa bar Avacado Salsa my fave Guy at register with gold teeth was very nice and helpful Kinda like Taco Cabana but less expensive And better Wish we had one in Fort Worth

Went later at night.. sketchy area. Ordered the large steak nachos with queso sauce. Anout 15 bucks. It was enough to feed the 3 adults in our group. Cheese and streak was on the salty side. Eh. Pico was too chunky for my liking but i really enjoyed the salsa and side selections at the sauce/topping bar.

The portions were big, and the Ingredients fresh. I'll definitely be returning while in Houston.

PORTION SIZE AND DELICIOUSNESS. This place never fails you when it comes to the to portion and good ass food. I usually get either the half Kong nachos, the full steak fajita burrito, or the steak fajita quesadilla. All come with sides of guac and soir cream and the nachos come smothered in cheese steak chicken fajita beans. Each of these items come in their own box filling it to the brim. This will fee me and my two brothers for the night and maybe lunch tomorrow. I live in the area so yeah it could get sketch at the later hours but I always To-Go my orders. I have never eaten inside. But If you want some delicious artery clogging Tex Mex you found the place.

The customer was horrible. The young lady with the big ass eye lashes that looked like fans attitude was the worst. Want be going back

Those nachos though. Friend of ours took us here and said we would be receiving a wreath of nachos and she was not kidding. They were as big as a large pizza and piled high. It had 4 different kinds of meats on it and the queso was amazing. I saw a burrito the size of a child there, no joke. Its open 24/7 and has a salsa bar.

Horrible drive through service. My Food was than colder my margarita . Workers are networking and exchanging numbers in the drive through. Tried to show family a good time this made it down trend

I came here for lunch today, but I had a terrible experience. Are usually go to the location off of 610, but I saw the sign off the side of the freeway and decided to try it, big mistake. First I got the shredded chicken enchiladas, but the enchilada sauce was really weird. It was literally like straight tomato sauce. Next, I Got the beef fajita nachos, but they were extremely disappointing. The fajita meat tasted great, but the cheese was really chunky and not even melted all the way. I went to talk to the manager, but they refused to give me a refund. Instead, they told me that they could make me something to go, but if I already had problems with 2 orders why would I want more food? I literally took like maybe one bite of the enchiladas and one bite of the nachos, but they claimed that I eat the food and was just trying to get a refund. Management did not seem to care about my experience. I'm extremely disappointed and will not be returning.

I use to love this place back in 2013 but now it's just blah I only go here when I really really want nachos and when I'm hungry and in the area, other than that I wouldn't stop here some of the workers are assholes and I've been having really bad experiences here lately. One day last year I went and got a small chicken fajita nacho with extra cheese when I tell you they filled the whole container up with cheese I couldn't see not a chip I had to just throw it away it was just a waste of money I guess they called themselves being funny. So one day this year I went and ordered 3 nachos 1 medium chicken fajita, 1 medium half chicken half steak and 1 large chicken fajita so we received the nachos fo home and was pissed it was barely cheese on any of them barley meat and a lot of chips so we call in the manager jonathan (I think) told us to come back and he will give us extra cheese and meat which he did and even gave us a few drinks. You have dance where the cheese is burt and they will still serve it to you and not think twice about it I have had a lot of bad experiences here But some of the people are nice then you have the ones that treat you like shit so yeah

Never answers their phone. Disrespectful. The time is 12:09 on Saturday May the 4th be with you. Very annoyed. When inside they caught a attitude.

So. My friends from the Netherlands are in town, we're driving home from IAH to Clear Lake and we're all starving. Where to take the Dutchies that says Texas? That's also quick and cheap and delicious? Taco Cabana! Wait. No, Chachos! Not sure why we chose Chachos over TC but I am so glad we did! It was fantastic...the food was delicious and the service was just fine. I ordered half a burrito, forgetting how freaking huge their burritos were! But it was vacation time and I was hungry! Hubby and I also ordered nachos to share and he ordered tacos. Damn we had a lot of good food! My Dutch friends ordered fish tacos and quesadillas and both loved their food as well. I loved the atmosphere as it really screamed Tex-Mex and Texas to my friends, plus they loved the food and the salsa bar. This was such a win/win all around! I wish there were a Chachos closer to me but I'm glad there isn't, as I would be running a LOT more miles to run off all of the yummy goodness.

If you want nacho, come to this place! I work 10 mins from this place and we (3 people) usually order half-side of the monster nacho and most of the time, we can't finish it. Since we order Togo, we usually request to put everything separated and it's an extra $2. Last time I order the shredded chicken half size taco. It's $13 total! Feed 3 with extra!

Flew in late to Houston, hungry and looking for something to eat. Chacho's was one of the only food choices available, but I was looking to eat Tex-Mex, so I was in luck. As an avid lover of fajitas, I ordered the 1/2lb order of chicken fajitas. Was pleasantly surprised to find that they served beer and grabbed a Corona. Sadly, while the Corona was sitting in a bucket of ice, it was a warm beer. Happily seeing a sauce/salsa bar, I grabbed my sauces and lots of jalapenos. I love jalapenos! When the order came out, it was the biggest meal I've ever seen in my life! Glad my friend and I didn't order the full pound. I could barely hold up the tray... The tortillas were soft and tasty. The rice was good, and the beans were OK. I was surprised to find potatoes on the order. The chicken was a bit dry, but okay, not bad. Overall the fajitas were good. The extra sauces and jalapenos definitely made it better.

Never fail to disappoint. Order the traditional breakfast and the bacon is burnt and there's no unsweet tea. When I tell them about the lack of tea, which is always the case, they put sweet tea in and tell me it'll be 20 mins before the unsweet is ready. There was already sweet tea there. This place sucks. The customers are constantly telling someone behind the counter that they're out of something. This shouldn't have to be a customers job. Gave the benefit of the doubt but no more. I'm done.

This is the most unprofessional business that is open employees don't wear mask you have to ask them to put on one and to wash their hands before handling your food . Spoke with the manager he didn't do anything told me he can't control his workers he just babysitting them.I'm not understanding how you hire a grown employee that you babysit and there being paid. This place needs a major inspection I'm not gonna knock the food but the way things are It's not correct. I would not recommend anyone to eat there

The food is excellent! Atmosphere is dodgy. The portions are huge and the food is authentic! Definitely hits the spot and satisfies all craving any time, day or night! Seriously this food changed my life, reminds me of home and I wish they had more locations. But the drive is worth it! I really feel sorry for my husband when I become pregnant and have Chacho cravings lol

I wrote a post earlier said I was a Burger King. Not realizing that so I really don't feel like rewriting it again

I've neverrr gone during the day so im not sure how it is during that time, but I placed an Order for a torta at 12:50 A.M. I got there at 1:05 a.m. to pick up, just for them to say there wasnt any call in orders. I said Id just go ahead and place the order, and was told they were making tortas at that time. Like, really? i called to place the order, they could've told me they weren't taking over the phone orders, or that they didnt make tortas at that time. But whatever, no big deal. I ordered a big quesadilla, and it tasted realllyyy great! Id give them 4 stars, but ill give them 3 simply beacon the night shift were a bit rude, I understand being open 24/7 must be a drag, but they could at least fake it for the time that they need to speak to a customer. All in all, Id go back!

This is my top drunk spot! Like after a full night, this place never fails me! We get the quesadilla and drink and be set! Now dont expect too much, most times they wont be selling everything on the menu, the ppl are rude sometimes, and your order can be messed up (trust me Ive been there quite a few times) but as long as you except this place for what it is, then you are good. They are here to fill your drunk belly so you can sleep. The end.