Shante W.
Yelp
Chago Caribbean Cuisine is a gem that is second to none in food and customer service.
This husband and wife team are simply amazing. I first visited the restaurant a couple weeks ago with a plan to ease myself into the menu. The waiter was so well versed in the menu items and took the time to breakdown not only what was in the meal but how it was prepared. I ordered the Puerto Rican Paella and the pulled pork and beef pastelillos. The paella had a balance of meat, veggies and rice and was cooked to perfection. The food was extremely flavorful and for a Puerto Rican food novice, I felt I made a good initial choice.
I returned this past week to grab a few of the pastelillos. My son had commented that the food was "amaze" and that he wanted some more. It was pouring down rain, but I was determined to get my fix. I walked in as soon as they opened and was met with such hospitality. I placed a simple order 2 beef and 1 pulled pork. I tend to favor the beef more than the pork. Unfortunately the fryer was turned off so I had to wait an additional 15 minutes, which was no problem since they made it a point to offer me something as I waited. I felt like I was sitting at my nana's house waiting for her best dish getting full on snacks. I had once again taken it to go cause I was in-between meetings. I navigated the rain and was in my car turning around in the parking lot when I heard knocking on my trunk. The wife ran out to tell me that they had messed up the order and gave me 2 pork and 1 beef. She informed me that they were fixing it and to stay in the car, she would bring it back out. Okay...one they noticed the error, two it is raining, three she runs out and gets soaked to tell me they are going to fix the order they didn't get right. WOW talk about customer satisfaction!! I waited patiently and she returns to the car and hands me a container. Much to my surprise they had made the entire order again! Talk about customer service. I have noticed a decline in customer service at restaurants and I was more than surprised by this experience.
If you are looking for a great Puerto Rican restaurant this unassuming spot in North Austin on Lamar is so worth your time and effort. Prices are reasonable, availability of parking isn't great even with a small lot in the rear so expect to get creative, but it is worth every effort.
I will be back and will be back OFTEN!