Chaiiwala

Am glad that chaiwala has opened in Harrow, All the staff are very friendly and helpful when it comes to regular ordering. I have been to this branch so many times that it’s like a home to me. Can’t thank chaiwala and its staff (Sahil) enough. I recommend to come here for your breakfast and another occasions.

We ordered the valentines special cheesecake and the rose falooda and both were amazing, especially the rose falooda as it was very refreshing. Amazing customer service from M.Feroz, felt very welcomed.

Had an amazing experience with Mohamed Firous! His service was quick, professional, and very friendly. He made everything so easy and smooth. Highly recommend!

Amazing place for some quality time with family. Muhammed Feroz is exceptional with customer service skills. We will be back to try other food items.

I visited store with my friend to have some refreshment and it was my first experience in harrow and it was awesome experience. Food was also delicious and customer service was amazing with decent music and good lighting. I prefer to visit with friends to have small gatherings. The guy on till named Rojeb was nice and his service was amazing. I am happy with his service.

Chaiwalla has always felt like a second home to me and the perfect place to complete my tasks. It offers a warm and cozy atmosphere, making every visit enjoyable. I am especially grateful for the kind and welcoming service from all the staff in Chaiwalla Harrow, particularly my brother, Sahil, whose dedication and hospitality always go above and beyond. Thank you, Chaiwalla, for being such a comforting and reliable space.

Subject: Extremely Disappointed with Service and Quality Dear Chaiiwala Harrow Team, I am writing to express my deep dissatisfaction with the quality of your service and packaging during my recent order. The experience was utterly disappointing and has left me frustrated with your establishment. Firstly, the packaging of my aloo paratha was beyond unacceptable. The paratha was so poorly packaged that it ended up completely stuck to the paper, rendering it inedible. I paid for food, not a frustrating mess that I can’t even enjoy. It’s shocking that a brand like yours would use such pathetic packaging, especially for food items that are delicate and require care. Additionally, my order was incomplete. I specifically ordered an omelette with extra items, for which I was charged extra, only to find that these items were missing from the order. It feels as though you are more focused on taking advantage of busy times to cheat customers than on providing quality service. It’s easy to see why, with takeout and delivery, you think you can get away with this kind of behavior, assuming that customers won’t return to complain or ask for refunds. This isn’t just about missing items or bad packaging; it’s about the complete disregard for customer service. You’ve lost a customer who expected better from your establishment. I hope you take this feedback seriously and make immediate improvements.

During a lunchtime walk, I felt compelled to have some Karak Chai as a takeaway. It was a gorgeous strong tea with rich terra cotta color, and luxurious, thick texture. The silky mouthfeel is owing to evaporated milk (or sweetened condensed milk). The Cardamom added a floral warmth. Saffron adds a bit of earthiness and authentic flavor of the gulf countries where it originated, however I was enjoying it in London!