Jenny S.
Yelp
EDIT: the attempt to shame and humiliate me in their response is disgusting, and says it all.
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Horrible experience, gave them every chance to resolve... yet here I am. Maybe it's better this way, if I can help one person avoid what I'm going through now.
I had been growing my hair for 4-5 years, it was down to my butt. I was waiting for a few more greys to come in, then I had planned to go blonde. There was about 2 inches at the end that had been color treated in the past, the rest was virgin hair.
I came across Chameleon Salon as it is close to where I live. I wanted a change, so the name spoke to me- their social media had tons of pics of extreme colored hair, which I took as they must be color experts. In retrospect, I didn't see much blonde, that should have been a red flag maybe.
On their website they have a Boho Blonde package as follows:
A quick google search of "boho blonde" shows a very clear style, like a messy platinum blonde with darker roots. My ideal color would be golden platinum, and I liked the idea of the slightly grown out look, with shine and dimension.
I made the appointment online, assuming (whoops) that in choosing the Boho-Blonde package I would be assigned an appropriate colorist.
I was assigned Hannah, who apparently is their curly hair specialist. She pushed Deva curl products so hard I'm wondering if they are an MLM? Either that or she missed her calling as a used car salesman. This should have been another red flag.
I was confused as I wasn't there for "curly hair" - my hair does have a natural wave, but especially when long it's straight. I've always been told the individual hairs are thin, but there's lots of them. My natural hair is very healthy and strong. I was getting some tangles at the ends, as I mention I still had about 2 inches from 4-5 years ago that had been color treated.
She cut those off immediately, which was fine. She then informed me that people who choose the Boho Blonde package "don't know what they want" and told me she could do a different approach to get me MORE blonde, since my goal was ultimately a golden platinum blonde.
I had read that stylist actually find it annoying when you show them pictures, and it seemed like we were on the same page with her understanding that I wanted to go BLONDE blonde. So I didn't show her anything, besides, what I had googled was the boho blonde so there didn't seem to be a point since she was promising to take me a step further.
For the sake of brevity - what I ended up with was a 5-6 hour service that was just all over highlights. She kept saying "15 more minutes" and then would disappear for an hour.
She started with the lengths, and ended up needing to wash out the product while the roots finished processing. That concerned me a little bit but I wasn't too worried yet.
When she showed me how much the ends had lifted, I was horrified. What I saw was clear hair fibers that had been so overprocessed there was no color left.
Not only that, there was a ton of my natural dark brown left. Huh?!
So after telling me a couple times "15 more minutes" and then disappearing for much longer periods of time, she rinses and tones and let's just skip to the styling.
At this point I'm already going into shock, even though I know blonde can look darker when wet. That wasn't the case here.
She now decides that actually she should chop off an additional 6 inches of my hair that is now damaged. Ok, whatever, that still leaves me with hair past my shoulders.
Now, this isn't even the part that concerns me the most, but she literally put my hair in a ponytail with one hand, and chopped off the length with the other. She then dismissively waves it away and tells me she'll shape it up when dry (she never did).
Ok.
Remember at these point it's been 5-6 hours, I think we were both exhausted. I'm now going into shock facing the reality of what she did to me, and she proceeds to style it. She tur--
Running out of space to detail my nightmare.