Me Lissa
Google
Our dining experience had mixed outcomes. Justin, our wait staff, was exceptionally accommodating and provided excellent service. The food was decent—while the crab cake was slightly overcooked, it was still flavorful.
Unfortunately, the service provided by Lauren, the host, significantly impacted our overall experience. Before checking out of our room, my husband and I decided to enjoy brunch outdoors to make the most of the pleasant weather and the view. We requested to be seated in the shaded area, as the direct sunlight made one of the available tables uncomfortably hot.
Lauren led us to the sunlit table and, when asked about moving to the shaded area, hesitated and mentioned needing to check with the front. Despite several shaded 4-seat tables being visibly available, we waited 5-10 minutes without any follow-up. During this time, we noticed Lauren seating another guest at one of the shaded tables we had inquired about.
Frustrated by the lack of communication, my husband approached the front desk, where another host promptly seated us in the shaded area. We were told the other tables were “reserved,” but they remained empty throughout the entirety of our meal.
Advice: A host’s role is critical in ensuring guest comfort and equitable service. Proactive communication, efficient seating management, and attentiveness are essential for creating a positive dining experience. A more thoughtful and responsive approach from Lauren could have transformed our brunch into a more enjoyable occasion.