Chandolin Boutique Hotel

A truly special place in a uniquely quiet town, set high above the world. Although the apartment we stayed in was very expensive, some details were disappointing. The baby cot we requested was missing, I had to carry quite a bit of luggage up several stairs, and after unloading I had to move the car to another parking spot. Still, the apartment itself was beautiful, with stunning views and all necessary amenities. We were traveling with three children, one with coeliac disease and one adult with a milk intolerance. While it was said that “everything” was possible, in practice this meant there was only one suitable dish for the child. Breakfast was very limited, especially considering our dietary restrictions. Most of the staff were friendly and clearly tried their best, but it often felt lacking in genuine hospitality. For example, when a cup of coffee was accidentally spilled in the kids room, we asked for cleaning supplies ourselves. The cleaning lady kindly took care of it, but another staff member approached us in a rather odd way, asking if there was a “problem with a cup,” and quickly walked away again. We thought they were coming to offer a refill, but that was not the case. As for the hot tubs, children under six are not allowed to use them due to the temperature and the risks involved. This was mentioned to us no less than five times, even though we understood the message clearly the first time. Options for children in and around the hotel are very limited, so overall it is not particularly child friendly.

The hotel is wonderfully located with the rooms and dining having stunning views of the mountain. The bathroom is modern and clean and the rooms are well designed with great balcony setting. The hotel is easy to get to with the train and bus. The staff was super friendly and helpful.

Boutique Hotel Chandolin isn’t just a place to stay—it’s an unforgettable alpine retreat. From the warm professionalism of its staff to the sublime cuisine, scenic spa, and unmatched mountain setting, it offers a refined yet unpretentious five-star experience. Whether you’re seeking romantic getaway, ski haven, or a wellness break, this boutique gem delivers in every regard.

Lovely spot for a long weekend. Good rooms, lovely spa and great view. Be prepared for some windy roads up the mountain - but worth it for the views!

We came for our first family ski holiday with the kids and it turned out to be one of the best family holidays we have had! We stayed in the nearby apartment building owned by the hotel and were so impressed by the quality of the furniture and the cleanliness of the space. The staff were extremely friendly and helpful, giving us lots of tips for restaurants (when we chose to eat out) The food in the restaurant was excellent, especially the burger. We decided while staying there that we will come back next year :)

The hotels location is at the top of a mountain - stunning. The mountain top landscaping makes it a perfect view. However, since it is on the top of a mountain, the parking less than ideal and the space inside the rooms is limited. My family and I booked two rooms and both were fairly cramped. Thinking it was “boutique” I assumed they would have less rooms but at a standard size. My husband and I were given a bunk bed room and my mother a queen size bedroom. Nothing too fancy on the inside. The on-site restaurant is pricy and offers limited options. The service members were nice, but not overly helpful. The hotel was by no means the worst hotel I stayed at, but feel as though it did not live up to a Marriot standard. I was disappointed overall. **updated: After reading the response from the staff, I’m updating my review to reflect their response. I chatted with the front desk about my concerns before leaving and the lady at the front said “there will be no changes to your reservation”. So we decided to stay elsewhere for the night. It was so matter of fact with no intent to provide any options. Not only did we pay $600 for this hotel that we didn’t complete our full stay, but we booked a hotel in the valley simultaneously. It was only when we called Marriott to cancel our reservation did the young lady try to reach back out.

Yet another wonderful experience at the Chandolin Boutique Hotel. A warm welcome by the manager Caroline, while the staff was attentive, efficient and friendly. This place is a real gem thanks to its modern elegance, attention to details, a great dining room. The food was delicious, we had a special penchant for the desserts. A place where we enjoy coming back year after year. Thank you for a special weekend.

First of all, I have stayed at this hotel 3 different times in the past 4 years and always had a good experience. Then, this fall I made a booking through the Marriott Bonvoy app like I always do, which allows for cancellation up to 7 days prior to arrival. When I canceled the booking 9 days prior, the hotel said it was not possible as they said their policy is that cancellations are long allowed up to 14 days prior to arrival. The demeanor of the staff in the email was very rude and when I showed them documentation that proved my case over several emails, the hotel manager made no attempt to help resolve, leaving me to have to contact Marriott, open a case number spending lots of time to do so. I also asked the hotel manager about rebooking for a later date that could work better for my family's timing and I was completely ignored, no response at all. In the end, Marriott could not confirm if the error was on their side or due to the hotel system but they made the hotel give me a refund. When I noticed there was a difference and did not get the full refund they said it was due to exchange rate, and they said that it was "not our fault". While this may be true, there was no apology or any acknowledgement for the financial loss, massive time waste and stressful hassle that I had to go through due to this. Regardless of whether it was Marriott's fault or theirs, you would expect a nicer level of service treatment from what I thought was a luxury hotel. Even in the context of a normal hotel or a hostel (or just a basic human interaction), the communications from Chandolin were extremely uncivil and dispiriting. Don't waste your money on being treated so rudely. I will not go back.