FarAway52725412117
Google
1. Unclean Bathroom|Upon entering the bathroom, I found a used shower gel bottle left on the floor, making the floor sticky. This raised serious concerns about whether the bathroom had been cleaned prior to my arrival. Such oversight is unacceptable and reflects poorly on your housekeeping standards. ||2.Cobwebs in the Room|I discovered not one but two spots with cobwebs inside the room. This further deepened my concern about the overall cleanliness and hygiene standards your hotel offers. ||3.Room Temperature Issues|The room was unbearably hot when I checked in. Despite trying to adjust the temperature myself, I was unable to resolve the issue and had to contact the reception staff for assistance. I was told it was the maid’s fault for misadjusting the system. While the staff resolved the issue by reconfiguring the air conditioning, I question why the room temperature was not properly set and checked before my arrival. ||4.Bathtub Malfunction|One of the main reasons I chose the Riverfront Suite Canal Type room was to enjoy the bathtub while taking in the Bangkoknoi view. Unfortunately, the bathtub was defective, with water constantly leaking, requiring me to refill it multiple times. This inconvenience ruined the relaxing experience I had anticipated. ||5.Unacknowledged Birthday Request|I had made a special request for my partner’s birthday celebration during the booking process, which was confirmed via email. However, this request was completely overlooked during our stay. This lack of attention to detail was extremely disappointing and made me feel undervalued as a guest.