Liz S.
Yelp
There's a lot to this. The short?
Crap customer service, can't remember to return calls and are very rude.
Crap photographer.
$500 CD of photos, maybe 50 photos on it (many of which are just the same photos in black and white and sepia) With probably 10 decent pics on it because the photog sat in the corner.
TOOK ME ONE YEAR TO GET SAID PHOTOS!
Great officiant.
There are too many quickie chapels in Vegas to go here.
So, we chose Chapel of the Bells because my parents were actually married here.
Decor wise little has changed since their wedding in the 80's. That's fine, it was a kitschy Vegas wedding.
Unfortunately little has changed technology wise either. For music I brought my ipod and speakers, that's fine too, I can roll with it, I'm getting married to my best friend of 10 years, the rest hardly matters.
We booked a whole year in advance. Since they do not allow outside photographers I was very specific about asking if the incredibly expensive and limited number of pictures in the package we were buying were chosen by me and my future hubby, or some stranger just picking and choosing what he liked.
Mary was very clear about our ability to pick them. Good, if I'm only getting 3 shots of my wedding I need them to be good ones.
I asked if the photog had a portfolio. Mary scoffed. "no, no portfolio, only like 20 year of experience"
red flag. Oh well, just go with it.
I call 6 months out. Check to make sure our reservation is still on the books, and ask again about picking the pictures. Mary tells me again that we choose them.
Call two days before. Same convo with Mary.
The big day arrives. The officiant who married us was an absolute doll. He did a fabulous job and led a beautiful ceremony.
The Photographer stood in the corner.
Red Flag.
The next day I call Mary, since my Mother in Law had paid for the package I had not gotten the specifics on ordering the pictures. She told me they would email me a code in a few weeks and I could see the pics on line.
OK.
4 weeks later I call Mary. "oh you haven't gotten the code? Let me see if I can find it, I'll call you Monday"
This, 'I'll call you Monday' routine lasted 2 months.
Then one day, a large envelope arrives. Guess whats in it. Three crappy pictures from Chapel of The Bells.
I call Mary again. guess what, she will call me Monday.
Again I don't receive a call back. I call Mary and tell her I need to speak with someone else.
I am transferred to a man who can't talk, He is driving you see, and he has the business line of Chapel of the Bells transferred to his cell phone which he doesn't not have a hands free set for.
Here's and idea, buy a hands free set.
When I do get to talk to him I explain what happened. He gives me the website info and tells me to pick out the photos I want. I do so, and call him back with the numbers.
He tells me it will take a couple of months to get them.
I wait, and wait. And I call back. He has no recollection of this happening and transfers me to the "photo department"
The woman a deal with from this point on is a gem. She asks me why I waited so long, its been about 6 months at this point. Really? I tell her the whole story and to that she says 'We don't do that, you get images we choose, no one would have told you that' Oh really?
Well, I'm not happy with these images, I paid money, I WAS told I would pick, so what now.
She doesn't understand why I can't just be happy with what I got. Because they are not good photos I tell her. She tells me that she doesn't think she can even get the photos for me, since its been so long.
This is exactly what you want to hear about your wedding photos.
So, A year after my wedding, and I have to pay $300, on top of the $200 we already shelled out, for the whole CD of the pictures. There are maybe 50 pictures on the CD, 1/3 of which are just the same pictures but they clicked the sepia button in photo shop and added some crap shadow effect around the edges. If this is 20 years of experience I am a freaking unicorn. I am not happy.
Just don't. Seriously.
