Kopi O Kaya
Google
My friend and I are repeat customers of Charcoal Grill & Salad Bar Keisuke at Paya Lebar Square, having frequented the establishment since its opening in 2019, pre-pandemic. Over the past six years, we have witnessed several changes, including price increases and staff reductions – understandable given rising rental and food costs. Compared to other grilled fish restaurants, such as Nakajima Suisan Grilled Fish at Takashimaya Food Hall, Keisuke offers remarkably reasonable pricing, particularly considering the included buffet salad.
The food quality, however, has been inconsistent. On good days, the fish is succulent, tender, and full of flavour. On less fortunate occasions, it can be dry and overcooked. To their credit, the restaurant seems responsive to customer feedback and addresses issues promptly.
The salad bar, conversely, maintains a consistently high standard. The ingredients are fresh and well-prepared, offering a wide and predictable selection across all their outlets.
However, several issues warrant attention. Firstly, the practice of instructing customers waiting in the queue to ensure all members of their party are present before ordering is rather unfriendly, especially considering the restaurant's somewhat secluded location within basement of Paya Lebar Square. First-time visitors may find it difficult to locate.
Secondly, charging 50 cents extra for a glass of iced water, in addition to a service charge, is a significant deterrent.
Thirdly, we have experienced instances of rudeness from the waiting staff. On one occasion, when we politely requested the omission of miso from our grilled fish, the staff member simply shrugged and replied, "It is as it is." This was perplexing, as we assumed the miso is applied during the grilling process. We chose not to escalate the situation.
Finally, the restaurant's habit of removing items from the menu is frustrating. My friend's usual order, the Grilled Snow Fish with Salt, was discontinued, leaving him disappointed and highlighting the unpredictability of the menu. As my friend put it "Not so shiok already..."
The restaurant itself is small but comfortably appointed. Despite the grilling, there is a notable absence of smoke or unpleasant odours. However, navigating the limited space with food on both hands can be challenging.
Will we return? Yes, but less frequently than before. Addressing the issues raised – improving customer service, reconsidering the charge for iced water, and maintaining menu consistency – would significantly enhance our experience and encourage more frequent patronage.
