Charles Tyrwhitt

Visited 19/09/2025 - Great experience picking up 6 shirts for work/leisure. Ana and Ali were professional and involved in getting my measurements, finding me the right fits and advising me on a colour array. The other staff were just as good from the Doorman to the Sales-desk however I didn’t get their names. Huge selection of shirts, jackets, polos, pants and accessories. I hope to come back for some winter clothing/jackets in the near future and this is the first place I’d consider for a smart fit. Thank you Ana/Ali

Horrible customer service. Staff does not care about you and when you try clothes on you have to wait extremely long for someone to come back to you. It is common for staff to not know about correct measurement. Just went in there to buy shoes, had to wait approx 10min for someone until I decided to ask for a salesperson myself. He gave me my shoes without bothering to open them up ans left. Did not come back so I left and am now heading to Suitsupply where customers feel more appreciated. Seriously, you lose a ton of customers because of it!

I recently purchased a suit from here, and I couldn't be happier with the experience. Shahid was incredibly helpful—his professionalism, patience, and attention to detail made the entire process seamless. He went above and beyond to ensure everything was perfect. Highly recommend!

Very poor service. The staff were exceedingly inattentive and unhelpful. I went in today planning to buy three shirts and two pairs of trousers. I knew exactly what I wanted, but despite several attempts to get assistance, I was eventually handed a pair of trousers in the wrong waist size. When I went to let the attendant know, they were nowhere to be found. I walked in ready to spend a few hundred pounds, but ended up walking out and going down the road to a store where I received exceptional service and made my purchase there instead. Having had really positive experiences at other Charles Tyrwhitt locations, I was extremely disappointed, and I won’t be returning to this one.

This was my first time in this store, and I cannot express how thoroughly pleased I am with the entire experience. The quality of the clothing is absolutely outstanding, but what truly stood out to me was the exceptional service I received, particularly from a gentleman named Steve. Steve went above and beyond, delivering service that was nothing short of extraordinary. From the moment I walked in, I was greeted with warmth and professionalism and treated with the utmost respect and care. His attention to detail, kindness, and genuine enthusiasm made the experience unforgettable. I will definitely be returning and am more than happy to spend my money here. I’m already looking forward to visiting again to expand my wardrobe and continue looking like a true dapper gentleman. Thank you, Steve, for making my visit so enjoyable and memorable. You have earned a loyal customer for life!

I went with my brother and dad to buy wedding suits for my brother’s wedding, and we had an absolutely outstanding experience. Manisha was amazing — she looked after us from start to finish with genuine care and attention to detail. We ended up purchasing several suits, and even though some items weren’t in stock at the time, she managed everything flawlessly. She remembered exactly what was needed, kept us updated, and made sure everything was organised perfectly. Honestly, her service was exceptional. Thank you, Manisha!

I visited Charles Tyrwhitt on Regent Street in London on February 13, 2025, traveling from abroad with the specific goal of purchasing shirts from this brand. As a long-time customer, I had high expectations, and overall, my experience was very positive. The store is immaculately clean, well-organized, and located in a prime shopping area, making it easy to access and pleasant to browse. Upon arrival, I was greeted promptly. I noticed that some staff members were more knowledgeable and confident than others, especially when it came to sizing advice and fabric details. However, everyone was polite and eager to help, which made up for the minor differences in experience levels. I appreciated the time they took to understand what I was looking for, offering suggestions without being pushy. I ended up finding several shirts that met my expectations in terms of quality, fit, and style. The checkout process was smooth, and the staff made sure everything was properly folded and packed for travel. I also appreciated that they were able to check stock availability quickly and even suggested alternatives when a particular size wasn’t available. Overall, I left satisfied with both the products and the service. As someone who shops with Charles Tyrwhitt regularly, I would definitely recommend this Regent Street location—especially to international shoppers looking for a reliable, high-quality menswear experience in London.

CT's e-shop has different pricing for Western and Eastern Europe, while in Eastern Europe CT profiles as a premium brand and is approximately 40–50% more expensive compared to the UK shop (after all discounts, comparing the same products). So the poorer region pays more, which is hilarious. While I like CT's products, this practice is an example of corporate greed and absolutely unethical marketing and discrimination. Very disappointed here.