Mark Owen
Google
This was hands down the worst experience I’ve ever had at any bar or restaurant. From the moment we walked in, the Italian manager (Federica) was shockingly rude and unpleasant. We were standing maybe 30 centimetres in front of the “please wait to be seated” sign and she immediately started yelling at us like we were school kids. No hello, no welcome, just attitude.
When we were finally seated, her rudeness continued the entire time. She treated us like we were beneath her and made it clear she didn’t want us there. Later in the night, the bill was slammed down on our table without us even asking for it. It was nearly $800 for five people. The drinks were tiny and ridiculously overpriced.
She spilled a good quarter of a cocktail while placing it down, and when we joked that there goes $10, she didn’t even crack a smile. Not once did she show a shred of hospitality. I’ve never dealt with someone so cold and hostile in this industry. She clearly hates her job and should not be in a customer-facing role. She is the complete opposite of what you’d expect from a Merivale venue.
At one point I walked up to the bar to ask where the bathroom was. Before I could say anything, the bartender cut me off and barked that they don’t do bar service. I told him I wasn’t ordering, I just had a question, and he snapped at me again. It was like being scolded by a teacher.
I won’t be back. I’m disappointed in Merivale for letting this kind of behaviour slide. The staff at Charlie Parker’s were rude, arrogant, and completely uninterested in making anyone feel welcome. Especially Federica. Just awful.