Jon C.
Yelp
I've been coming here for lunch at least twice a month for the last two years. Normally its lovely. The bread is warm and fresh, and their sandwiches are delicious This review is directed specifically at the waitress with the septum piercing who owns the tye-dye hoodie. I hope someone at the store knows who I'm talking about.
Every single time I've ever been here (again, 50+ visits), I do the same routine. Order a sandwich, pay, then wait on the restaurant patio for someone to bring me my sandwich. This is how the restaurant operates. People order their food, then someone brings it to their table outside. I know it seems weird to spell out how restaurants work to this level of detail, but I promise it'll make sense soon.
Cut to today, where I order my sandwich, head to the table on the patio directly outside the front window, and wait. And wait. and..... wait. Again, this will make sense soon, but from where I'm sitting Nosering and I can even clearly see each other through the window.
After 30 minutes of waiting, an employee comes outside to deliver a sandwich to a guy I watched walk in the restaurant a solid 20 minutes after me, so I head inside to see what the problem is.
"Oh, we said your name," Nosering says, "but you didn't pick it up."
I ask her if she or any employees checked their restaurant patio, you know, the part of their restaurant where they just delivered another guy a sandwich.
Her response? "Well I called your name five times, I don't know what you want me to do."
In case it's not clear by this point, what I wanted her to do was the same thing that she does for every single other customer who orders a meal at this restaurant and plans to eat on the patio. I mean heck, on sundays they even cook paella out on that patio, its not like its not an active part of the establishment.
Maybe, and bear with me here because this is where things get crazy, maybe I wasn't responding to you calling my name because I couldn't hear you, because I was on the patio part of your restaurant. Where you bring people the food they order. I'm not Beetlejuice, you cant just summon me by calling my name more times.
I never got an apology from her, and at the end of our exchange she just kept saying "I don't know what you're expecting." To answer your question, madam tye-dye hoodie with a septum piercing, I was expecting the food I had ordered. I was expecting the absolute most basic level of competency.
Honestly this is a huge bummer to write, because I REALLY do love this place, but todays experience was so bizarre, inept, and downright hostile that I don't know if I'll ever be back.