Ron M.
Yelp
The Spic in Vegas
On this trip eating at the Spic was Not a positive experience. The gist of the negative experience is that I am hard-of-hearing. I walked in and put my name on the waiting list for a 20-minute wait. Perfect, my friends arrived to join me in 15-minutes. I checked the status of the wait, we were two away from getting seated. We waited another 15-minutes while several other groups were seated.
When we checked to see where we were on the list again, my name had been scratched off the list. I hadn't heard my named called, neither had anyone else with our group. The young woman at the reception didn't know how to deal with this difficult an issue so her very young advocate employee overseer stepped in. He flatly told me, "We have a policy of calling your name and if you don't respond we scratch your name off". I was standing 4-feet away from the reception stand for 30-minutes by now and they hadn't noticed me waiting? So to penalize me for having me ask about the status of our table he told me he was going to put my name at the bottom of the list. The young lady denied that my name was ever on the list so I pointed it out to her, again. Our response to their "bottom of the list" was, well, we are hungry, want to be seated, first available. The penalty for that was another 15-minute wait.
Eventually we got a booth, ordered our food and enjoyed our morning company. The cooks did their job well, the server was pleasant and visited the table maybe 4-5 times, and the check-out went smoothly.
How can The Spic not have reception employees that don't have the capacity to deal with a non-visible disability? If I was a mute, or missing an appendage, or blind, or spoke to them in Sign Language or Spanish, how would they have dealt with that? Hopefully not by being penalized by being first ignored, then told we were wrong, then made to wait, again.
We didn't argue, or shout, or demonstrate anger. So it doesn't seem like we provoked the response we received.
In my life I have been punished for speaking Spanish in school, not been served at a cafe for being one of "color", and been looked down upon for not hearing. Well, I didn't expect this in Las Vegas, NM, and certainly not at Charlie's Spic and Span. Shame on you.