Chase Bank

This is probably the worst chase bank I have ever been to. I come on the first for deposits and every single time there’s two tellers working. It’s incredibly ridiculous it’s the first of the month which is common sense you need more people on schedule instead there two tellers always and a bunch of bankers sitting around. Every other branch will have bankers and managers pulling people out of lines and getting them taken care of asking what they need putting people in chairs assisting them with arm transactions, not this one. I asked to speak with a manger to bring this to their attention and a gentlemen working stopped me to say he can help me instead and that it’s the fist of month and ofcourse it’s busy, and thanks for my patience. This branch has terrible reviews with the same Complaint, the manger creates Schedules and somehow hasn’t figured out they need more tellers on the first. I mentioned knowing that there should be more people working and helping and he simply said it always busy for them this time and they can’t do anything about it.

After working a very long workday (6am to 8:30p) I drove to this bank to use the ATM. It was locked and the card scanner doesn’t work. I talked to the bank manager and she said “yeah we keep it locked at 8p). What a joke. This branch is nearly useless. They literally could care less.

If I was a Wells Fargo customer I’d be able to use their atm but I’m with Chase and they lock their atm’s behind glass and the key fobs never seem to work.

Just because I have 2 last names they give me the worst customer service ...

Called to ask if they have Mexican pesos, took multiple calls to get someone to answer and found out they do not have Mexican pesos at the bank. Would not recommend Chase bank.

Every time I come in here there's a long line and 1 teller. 2 maximum working. They recently put more of those machines in that are supposed to be convenient but end up being more of a pain in the ass in front of their teller windows, instead what they should do is hire more tellers so people can get in and out quicker! I guess the reasoning that more machines and less employees cuts costs but more customer service by actual HUMANS would make everything quicker/efficient. Wouldn't recommend coming here unless you want to wait 30 minutes minimum.

Perhaps as a Manager she should know better that sometimes customers don't wish to share sensitive information through the window and that's why we ask to talk to the banker in private. So far one of the worse branches I've bumped into. If not the worst..

So convenient. Love the location. ATM has hours.

Stellar account service! I went into the branch to inquire about opening a new account and the gentleman who helped me went beyond and above to answer all my questions. I ended up not opening an account with the Chase, but it had nothing to do with the service. If you are shopping for a new bank or a particular banking service, I highly recommend that you stop in here if this location is nearby. Nearest Metro Station: Red Line at Hollywood and Western

I came in to the chase bank waited in line to have them fax a document at their request. Once I got to the teller he stated he can't fax that I would need to wait for a banker. I asked again if he can't just go to the fax machine and sent a fax he said no that a banker need to do it. But there is no banker in sight. They only have 1 teller and a security guard that is playing on his phone. The tellers name is Guillermo, I don't see what is so hard about going to the fax machine to fax a document. After waiting for a bit someone finally came out from the back only to tell me that thier fax system is down and they will not be able to assist me This is really bad service

The ATM don't work at night, you are not ALLOWED to enter. It ALWAYS happens, I went and I couldn't get money because the door wouldn't opened, I thought it was my card but 2 other costumers came and they couldn't GET IN EITHER!! so we all had to go to a different branch. BAD SERVICE!! FIX THAT DOOR KEY SENSOR!!

Had a pleasure of opening a business account with Kaiser. The experience was possibly the smoothest experience I've ever had at any bank. Kaiser was well informed, quick, and had the utmost amount of professionalism the entire time. Looking forward to doing business with him again!

Their computers are so old that it crashed twice and made my appointment longer. Also the manager misgendered me and after I asked them politely to take that into consideration in the future, they responded with a very flippant "sure" and walked away with no apology.

Crooks!! Hey My fellow Chase "users".... I just got a letter from Chase saying that due to the changes in the Prime Rate my interest rate on my credit card is going from 12.99% to 16.24%..... Not just me, this is an across the board change..... I have my bank acct., car loan and one credit card (and I pay on time, more than the minimum EVERY month) with Chase. Time to move away from these crooks!!! Their CEO makes 27 Million a year (Google it!!). Chase is not there to service "normal" people. Just to take advantage of us for their own selfish gains, Lear jets, Lamborghinis, etc. etc. I will be leaving these assholes!! I suggest everyone does the same. There is only strength in numbers!!! CROOKS!!!

I went in last week to discuss what was needed to do for my son's high school account. My son is 17, and leaving for the Army in the next week. The gentleman who helped me was very nice. He wasn't up to date on the policies that apply to military, so he researched and was very careful to get me the right info. My son needed to come in to discuss investment options of some money he will be coming into. We weren't sure if i needed to be there because he is a minor. I called the branch for a good 45 min., back to back. Nobody would answer. I called the 800 number to see if i could be helped in reaching the branch. The agent was very rude and condescending to me. Told me he couldn't call the branch. I scheduled an appointment online for the next day. It says due to Covid, the appointments were over the phone. Set up the appointment date for the next day. Received a confirmation email also. Well, the time came and went, no phone call. My son felt I must have done something wrong, so he set up an appointment for today. Again, no call. Very disappointed. My son will have the chance to bank with USAA. The gentleman who helped me knew this also, but I felt he was better to stay at Chase since he's had an account with them for 4 years. I have been with USAA since I was 16 and just found out my son can piggyback off of my account, so all of my work with my finances will transfer to my son. Had Chase just answered a phone, or made the call during our appointment I would have never known this. I'm sure losing us as a customer won't do any damage to them, so I guess that's why they feel they can treat customers any way they feel like. Very disappointed.

Chase is the worse bank in the world. I have been with them for years and have had nothing but problems. I will now officially be moving from them. If you are looking for a supportive bank with customer service, JP Morgan Chase is not it. Do NOT bank with chase. I was told I could deposit a check through their new automated machines. The machine had an error and they did not contact me. After realizing the 6,000 dollars were not in my account because i received a text message I had over drafted, I called in and they told me there was an error, that my check would be sent back to me in three business days. But they could not block or wave any over draft fee that came about within that time. Isn't it funny how they contacted me about my over draft, but did not even think to call me to tell me that my 6,000 check was in the mail because of an error on their end? I had to call them!!!! The 1800 people are the absolute worst! A woman Aisha wouldn't give me a confirmation number for my check and said it was in the mail and I could be assured because she "said so" which my response to was " but, I don't know you". Of course then I received a tracking number. I told them after I received the check I would close my account and they did not care. No one cared to keep me as a customer. I never review but trust me I am doing it as a favor. This place is disgusting. While I was on the phone and was so upset because my account will most likely have my bills hit and the over draft will add up until I receive my check back, they had the courage to end the conversation with "have a good day". My blood boiled. Banking with them is like voting for Trump. Investing in someone that's just going to screw you over and does not care.

Chase = LAME!!!!! My son is graduating from elementary school soon and I'm racking my brain at good gift ideas. I thought I'd open a savings account in his name and match every dollar he puts him as an incentive for him to learn financial responsibility. I called Chase only to find out they want $25 to open the savings account - OK! No problem BUT they will charge $4 a month if there isn't a minimum of $300 in the account. Well, I'm sorry my 11 year old may not have $300 to deposit into a Chase account right this minute. LAME!!! I'm glad I don't do any of my banking through these clowns.

Terrible is all i have to say. If you don't need to be here please don't come. There is a much better chase just down the street. Employees do NOTHING and can't help you to save their lives. This place is so irritating.

worst chase i've ever been to. i was discriminated by the woman teller and the manager. i have a business account with them for my vending machine business and before i swiped i told her i had $800 in singles i wanted to turn in and she said she didnt think they had room. so she calls her boss and asks and he acted like he didnt know either, so i just walked away. i used to be a teller and they empty the vault every day to send to the federal reserve. if you dont have room in ur bank for a very small stack of ones then you have pretty fucking useless bank. because of them i had to hold up the line at the ATM for about 30 minutes. i wont be going back. they discriminated against me because i'm a young woman. how sad.

As someone already mentioned, customer stuff, specially "the rude female manager", Maria, I believe, was unprofessional. They miscounted my money and didn't back. She never apologized and just blamed me all the time. She also screamed hysterically that she would never give my money back and no one would help me to change it. I couldn't believe what I heard at that time. I am a customer and she is a banker, who doesn't want to back customers money... One of my bankers in the different branch corrected their fault right away and I got my money back at the end. Yes, she was wrong. Of course, I stopped going to this worst office whose manager was damn crazy. Counting someone's money in your whole life is your best work. Bye-bye!

No checks, very poor service. I had to go to another bank branch for the checks would not otherwise be able to pay the rent. super slow staff. just before he opened the card said the bank employee did not want to overdraft, he said good, but after a while I took off with 3 x $ 34 per overdraft.i I had to pay the money for the unprofessional personnel chase !!!! I will close debit card Chase!

Terrible. Always a line being serviced by one lonesome teller. Shocked by the constant wait when I see employees doing everything but tending the line

After I accidentally froze my debit card, and my boyfriend had to dispute some fees, we came to this location and were helped immediately. George Ontiveros made our experience easy, fun, and fast!

The BRANCH MANAGER IS REALLY THE BEST OF THE BEST. VERY NICE AND UNDERSTANDING. Walked into the bak tried withdrawing money my card was put on fraud alert jose helped me very quickly to call customer service and have confirm that i was the one withdrawing the money. (He didn't call customer service personally but had one of the bankers helps me.) it was a great experience

I rarely go to the bank (there's literally no reason to!!) but some p.o.s stole my debit card number so I had to go draw out cash. They won't make you A new card btw; you have to wait for it to come in the mail. Great! There's always a huge line (did all these people's cards get stolen too??). There's only two windows with people and there's two huge machines that no one uses taking up two other windows. People are too lazy/ don't even know how to fill out a withdraw or deposit slip, you think they're gonna use a robot all by themselves?? Instead, some other employee is used to coach people on how to fill out the slip in the line to try to get it moving. Granted, the employees here are nice but seriously! I was cut in line by like 3 people who didn't fill out the slip!! How hard is that!!

I love being a Chase customer but this place lacks the customer service I'd expect from a bank.

All chase banks are horrible to first customers with new accounts. I had deposited a check from my employer and got a receipt letting me know that I wouldn't be able to use my funds until 10 days AFTER it was deposited. I am currently left broke and starving to death! No money for food, to pay bills, etc. I would have understood if I was a child with parents that was being taken care of. But I am an adult with a job and even then I was told that I was not trusted with funds I had placed. Horrible horrible service with all chase accounts.

I came to deposit my check i needed a pen , and all i wanted was to barrow a pen because the ones outside aren't even pens they are no pens for customers also they was a teller by the door all i said if i can please just barrow a pen he clearly said i cant open the door thanks for such amazing customer service to the chase customer just a pen and they really couldn't help me out with a pen. seriously ridiculous.

I despise this branch. It is the polar opposite of the one on Sunset & Vine. There never seems to be more than one teller working, and the line in interminable. I avoid doing anything that I can't do through the ATM, but when I do have to speak to someone in person, he or she is usually distracted by a lurking manager or by fellow employees who are (quite unprofessionally) laughing loudly and joking around like they are @ a party--I'm all for having fun at work, but not at the customer's expense. Today the teller didn't say hello or bother to meet my glance, but was quick to act annoyed when I didn't use the "chip" feature on my card. Ugh.

Friendly but long lines and look at the chairs. Gross! Also, It's very hard to park in this shopping center.

Very convenient location .there are a huge parking lot . Staff is very professional and helpful.

Great bank overall in my experience. Little to no lines. When there are lines, there are enough tellers to get you in and on your way. Parking can be a little nightmarish. Be prepared to sit and be directed to a parking spot. I guess that is expected when you are in the crossroads city of Los Feliz.

Horrible service white Armenian guy with relish beard was very incompetent couldn't give me an accurate answer after my account had been compromised he was extremely lazy said there was not much he could do . Instead I left came down the street to the chase located at sunset and vine had my buddy JHON MICHAEL ASSIST took me right in helped me close my acct tried getting provisional credit which unfortunately was not possible . Overall JHON was a mensch .. I am diss appointed with chase with there lack of fraud prevention.

THE WORST CHASE CUSTOMER SERVICE IVE EVER EXPERIENCE FROM A TELLER. First off, I've worked for the company for 3 years prior as a teller and personal banker. And I've never seen a teller with a worse attitude. I hope she wasn't the LTOS because if so I'd be worried that all the other tellers are just like her. She didn't know what she was talking about when it came to acct opening which is not surprising but sure disappointing. I hope they read these reviews and review their ways of talking to their clients.

TRIED to make a deposit at the ready teller while homeless lady who is living in there was screaming on her cell phone. Went to get help. HERLIN said he was busy and would come in a minute. He never came. Finally gave up as the machine started mangling my checks. Went to Herlin who said he was still busy...but wasn't actually doing anything. He looked at my check and he snickered: "Look at the condition of your check." I tried to explain that their machine did it. He waved me off to the new machine in the center of the room. It was really new, installed in March and I had no idea how to use it. I asked him to help me and he said he was busy, and stood by the door doing nothing. He finally came over and screamed at me when I pushed the wrong button. I told him that's why I said I needed your help. I can't see very well, and I don't know this new machine. It was different than any ready teller I had used at Hollywood or East Hollywood branch. I asked him what was wrong with the machines in the other area. "I don't know." he said like I was bothering him. He called over a lady, "Maybe YOU can help her and stomped off and stood back by the door. "Can I help you?" "Yeah I'd like to report him." "I'll talk to him." When I asked her what was wrong with the machines, she said, "They're not modernized." I called the branch when I got home. Herlin answered and pretended he couldn't hear me. I finally said screw you. THEN he could hear me. I called back and Herlin answered again and demanded I apologize to HIM. Called again. Herlin screamed at me some more at me to apologize or he wouldn't put me through to a manager. Called again. Same thing. Called again. Someone else answered and said the manager was on a conference call. I said I would call corporate. OH NONO I'll help you! What is the problem? I hung up. Called corporate made a complaint. Told them I would Yelp this. So here it is. DO NOT GO TO THIS BANK UNLESS YOU HAVE TO OR USE THE MACHINES OUTSIDE USE THE ONE INSIDE IF YOU HAVE TO DEPOSIT CHECKS.

The banker learned more about the Chase services from me than I from him. He knew very little about the Chase business credit cards and what it means to be an authorized user. He made assumptions on what I would need without knowing anything about my economy. Friendly though and I didn't have to wait long in line.

I went to the bank to initiate a wire transfer. The bank rep who did it entered the receiving account number wrong. He missed it by 1 digit. When I realized and went back, they were completely unconcerned... sort of brushed it off as "Oh you have to just call the wire dispute department and they'll fix it, no problem." I call the department, they say they have to call me back in a couple of days. No call. I call them back, they say "we've changed our process, you have to go to the bank and tell them to email us that you are who you say you are & you authorize this change to the receiving number." I go back to this bank, they don't know what I'm talking about. They call the number and there's a massive hold time so they tell me to go home and and they'll call me with an update. After a couple of hours (to his credit, the rep waited on hold for a long time for me), he calls me to tell me he was told I have to email my updated info through their internal messaging service. I do this. I am emailed back (days later), that I have to call their wire dispute department. I go back and forth with them several times, always coming back to this department but by this point, whenever I call, I am on hold for hours (I hung up after 6 hours). It becomes apparent that the department has been shut down because of covid restrictions but they didn't leave an outgoing message or inform the rest of the bank departments! Finally I went to a different branch (on Los Feliz blvd) where they couldn't believe how poorly this had been handled and helped me finally reverse the wire transfer. The process took over a month, and involved another teller at the Los Feliz branch on hold the entire work day with the none-existent wire-dispute department. In the end, Chase bank put in new measures to deal with wire transfers because of covid and their entire department being shut down. Absolutely awful service from the bank in general, but the whole thing could have been avoided if one teller had been more careful, or his bosses had acted faster/more decisively to help me when the problem first started. A mess.

Horrible customer service. There was a line of at least 20 people with only two tellers working and two more tellers sitting in the windows not doing anything. And there were only two people working in the offices! I had to wait over an hour just to see a banker. Never coming back here again.

Bankers are professional but the teller staff are a whole bunch of immature kids. This includes the "manager" the only reason why I came here was that it is close to my home and there are no lines. As a professional establishment they sure higher the lower bunch. Quality has gone to the drain since they open the branch

Beware,SCA..ERS! July 7, 2014 decided to send a money order to my friend. The cashier took my money, and my friend does not get their. At the same time I have not received a cashier's check! The next day, when my friend began to ask about the money I had to go back to the bank. The cashier did not even apologized for not send my money! I wanted to complain to cashier's job and call a manager, but the Branch Manager Samuel Mendoza didn't listen me and gave me the phone number to complain. He not apologized and said that their branch is not dispatched for money order. I had to take the money back and I lost one day. I decided to go in another office Chase Bank that locates on the Vermont-Sunset, and as it turned out this operation can be done! I sent the money by money order and 5 minutes later my friend got them. In this Chase Bank office employees have a bad skills, and leads them unprofessional manager who even does not want to apologize for his careless workers. By the way he talked with me like I'm a teenager. Haughtily lifted his head, like a professor talks with students that such an operation in the Chase do not exists. He all kind wanted to show me that I am a fool. But I do not wanna lecture about banking. I need to simply service - to transfer money to my friend! Instead, I got arrogant lesson the banking. But as it turned out, this was a lesson from unprofessional manager, as it turned out that I could transfer the money and all that Manager Samuel said was a lie.

I come in here just to get $10 of quarters. Many banks would be irritate with this, esp since I openly tell them I bank at Bank of America every time they ask me to open an account. But, I'm always greeted kindly & given my fat roll of quarters. No harm. No foul. Walked out once and overheard two mortgage brokers debating the size of some girl's ass. The look on their face as I gestured, "this big..", as I walked out the door... priceless.

This chase is awful the staff are immature & you get a sense that they judge every single person that walks through the door. When I went in it seemed like the staff were laughing at someone like they had an inside joke or something. Very unprofessional uncultured group of individuals.

Wonderful service, no lines, professional staff. I was in and out in about 5-7 mins, and had the greatest experience so far with bank employees. Was noticed from the moment I entered, directed to the person I needed and finished the transaction with an employee who was both fast, friendly and professional. Thank you chase and branch staff and management. Service quality matters, 10 points out of 10 of course! :)

I went in to open a new bank account. Jose (the manager) introduced me to the new account specialist, Erick, and I was blown away by his service. Erick was very attentive to my needs and answered all my questions. The whole time during the account opening process it felt like I was talking to a friend because Erick really took the time to get to know me. Everything went in smooth and I would highly recommend anyone looking to open an account at this location to look for Erick. I will be sure to return and be helped by him should I need help in the future.

Yay...another Chase bank that is closer to my house. 5 stars.

I was very happy with the help Mr. Sainz provided to me on my last visit to this particular branch although I "appeared" to be homeless he treated me with respect

Let me start off by saying I love chase. But I hate it when any bank has only one window open and there is a line. I am literally writing this review as I wait. If you are going to build a ton of windows for your tellers, have them open! Why make a whole line of people wait. I have a business account here. No business window open either. I have been here for 20min so far. The people at this bank are cool, but they need to not keep people waiting like this.

Great service and fast paced line. The team really works hard to provide great service both to consumer and business clients. The bankers are professional and very knowledgeable.. I love coming to this location.