Chase Bank

always have positive experiences here! they have convenient ATMs outside for after hours use and really nice fancy ones inside too. cashiers have always been friendly and timely. have never had an obscene wait. they also have their own parking lot which is SO convenient for a midtown/downtown location as street parking can be difficult to find sometimes.

In and out within 5 minutes. Greeted so kindly and security guard and teller were helpful and fun. Favorite bank experience up to date! Just a small errand but made my day better. Thank you.

Great Downtown location. Friendly staff and great customer service. This location is very convenient for midtown.

Recently in march of this year I went to this branch and met banker Lisa Lu with my good friend who is also a private client. At the time of the meeting I was told that the fee would be waived for my safety deposit box as a private client. She looked into my account and stated this would not be an issue but I would have to come back in June. As June came around, I sent an email to Lisa as per the understanding with the letter stating he charges. No response from Lisa on the first attempt. I resent the email days later and she responded saying now she would not be able to do so. Today I walked up to the branch and spoke to the manager Carlos Enriquez. I mentioned the understanding and incident and his attitude was very poor. This shows a great lack of integrity on his part as he cannot back the words of his employees and staff. Integrity and trust are the cornerstones of the service industry, especially banking. I'm not upset about the $100 fee but at the lack of integrity from promise to delivery of a simple fee waiver. I'm a small business owner in the service industry as well. When I give my word; my customers consider this "Golden" . Is this how you teach the managers the value of relationships and integrity? a lot to be desired.

Daisy is absolutely unprofessional. If I could give her zero stars I would. We have a business account there and that’s the bank we have to go to. She’s very rude and unkind, makes errors constantly and blames the customer for her mishaps. She’d rather chat it up and be friendly to her co workers, but when it comes to the customer she is dryer than a rock. All of my employees have complained about her when they’re done going to the bank. If she’s in a post of authority then chase is doing itself a disservice. She goes slower than a sloth with a stank face. Management needs to do better.

This is the worst bank I have ever banked with. My direct deposit came a day late, sometimes two days late. Then when I go into the bank to cash my check they can only deposit it. They never want to cash my check and give me my money. EVER... I mean how are you a bank and I have an account with you but you can't cash my check? I hate this place. Use to love it but have had the worst experiences for the past year. Also, since they CAN'T cash my check, if I have automatic bill pay coming out the system doesn't recognize the monies pending and still will charge an overdraft fee, when technically they can't cash it, and the deposit isn't acknowledged while waiting for the funds to hit. I am closing my account and going else where. Every month the bank has a different answer to why they can't cash it. My guess is they just don't know! If I could, I would give them no stars.

I come to this Chase bank weekly for work and I look forward to it every time. I have never felt so welcomed into a bank before coming to this one. Everyone is friendly, attentive, and professional. They even make the effort to remember my name! Shout out to the security guard too— he always brightens up my day

Sorted out some issues with my account here. The person helping me was incredibly nice and understanding and he even go on the line for me handled everything without making me wait. The security guard was also very sweet to me and my girlfriend. These guys are basically in the running for the nicest chase bank in the nation.

Chris identified our issue and resolved it in less than ten minutes. He was patient and knowledgeable. The rest of the staff whom we spoke with was friendly and helpful. Great branch.

Convenient location, small lot with spaces available for parking, helpful staff. Old building, not the best part of town. In and out, got what I needed.

I had a great experience here. I wasn't too fond of another location by me so I decided to stop by Midtown. I was helped by Lisa. She was unbelievably thorough and kind. She made the process of opening another account quite simple and showed me features that I was never shown before even after having chase since 2019. The security guard is also very nice and helpful and asked me if I had an appointment or needed assistance immediately. I would most definitely recommend this branch and specifically this location.

Today I was helped by Citlali who I'm hoping is very new. She seemed uncertain and unsure of everything she was doing which didn't instill confidence in me. She was struggling to even pull my account up. At one point she opened it up and accidentally closed out of it and then struggled more the second time to find it again. She didn't offer me a receipt of the payment I made on my credit card, I had to ask for it. Hoping there's no issues with my payment. I have my checking account at Bank of America and I've never felt this way about their tellers.

I walked in and the guy standing there in a suit greeted the lady who walked in in front of me very warmly but completely ignored me. He greeted the guy who walked in a few seconds later. I went to the inside ATM to deposit cash. He said bye to the people who left before me. I started to walk out to see if he'd acknowledge me. He didn't. He looked down and didn't say a word to me. Why? I'm a normal-looking person. What a loser. Shitty customer service and I'm sick of it.

Daisy is the Best Teller, Ever! You've got the Best! Personable and so Helpful. Even Best when she remembers our names even when I come once or maybe twice a month. Kudos to Daisy, please! We normally go to 16th and Broadway but at times we need a live teller and not just the ATM machine.

Some bad-built,middle aged, mousy haired women with greasy hair in the back right corner of the office was EXTREMELY rude, walked into the cubicle without asking my information. Proceeds to tell me she couldn't help me then says "well let me take a look" then asks for my ID after the fact? She had crumbs on her white top and smeared lipstick. Judgy shady and unapproachable attitude. You can tell she is the pain in everyone's side in the office. Tried to shoo me away without helping. Ugly inside and out. The aura she emitted would've been dumpster green if I could capture it. I literally just walked out and said I'd call 1-800 because I couldn't stand her IRRITATING voice and distasteful tone. She just looked and acted sad about her life and took it out on me and whoever was around. If you have the misfortune of encountering her, observe don't absorb her nastiness. She's nowhere near pretty or well off enough to have the attitude she does. And it doesn't look good with her mature skin. Tellers are beyond sweet and do what they can, which sadly isn't much but not their fault.

The slowest Chase Bank on the planet from my experience and although I obviously have not been to every one of them, I've been to my share of them in the greater Sacramento area and in other states. They have kiosks for simple transactions, but for things requiring a banker, good luck, you'll be waiting for 45 minutes or longer and there's not even a line in front of me, that's just if the 2 bankers that have are both with clients. The female banker Sadia was just chatting away with her female client even though there's a line growing. Blatant disregard for people's time. Obviously, they do not care that your time is valuable. After this experience and after transferring out our assets, we will only nominally bank with Chase if at all...

Staff not very helpful. Lisa Lu "Private Banker" not knowledgeable and does not know how to deal with private Chase clients. The other teller, long blond hair, who did not have have a name badge, was wearing tights, also not very helpful. When an insurance claim check is endorsed to a client and JP Morgan Chase Bank they should know what the additional "ISAOA ATIMA" means....No it is not another person or business! I suggest these two employees get additional training in banking! I called the branch to speak to the manager and I was bot able to get through to speak to a person at all! Not a good branch to do your banking with.

After contacting Chase's 1-800 number and being advised I could pick up statements from a closed account at any branch, my husband went here, only to be told by Sophie that they only had access to the prior 6 months of statements and could not provide any statements from 2019 as I needed. My husband left empty-handed. Rather upset, I contacted the 1-800 number again, and they again confirmed that I would able to get the statements at a branch. I managed to get the statements when I went, without so much as a mention of any 6 months rule from the fellow that helped me. The fiasco cost me cab fare, time, my husband's time, and quite a bit of frustration. Providing incorrect information to clients is not the service I expect from my bank, and will be going elsewhere. Horrible experience.

Recently in march of this year I went to this branch and met banker Lisa Lu with my good friend who is also a private client. At the time of the meeting I was told that the fee would be waived for my safety deposit box as a private client. She looked into my account and stated this would not be an issue but I would have to come back in June. As June came around, I sent an email to Lisa as per the understanding with the letter stating he charges. No response from Lisa on the first attempt. I resent the email days later and she responded saying now she would not be able to do so. Today I walked up to the branch and spoke to the manager Carlos Enriquez. I mentioned the understanding and incident and his attitude was very poor. This shows a great lack of integrity on his part as he cannot back the words of his employees and staff. Integrity and trust are the cornerstones of the service industry, especially banking. I'm not upset about the $100 fee but at the lack of integrity from promise to delivery of a simple fee waiver. I'm a small business owner in the service industry as well. When I give my word; my customers consider this "Golden" . Is this how you teach the managers the value of relationships and integrity? a lot to be desired.

This bank doesn't accept Chase ApplePay and it's Chase. How a bank doesn't accept its own payment method is beyond me. This is not a temporary thing either. It's been this way for months. They used accept ApplePay but they chose to stop.

The manager Manny Singh is racists, horrible attitude towards helping customers who have a an actual issue or anything that requires work of him. When asked to call a manager from a different branch to discuss customer details and try to help the customer get a check cleared, he appears angry and vindictive. If had any employees with the attitude and or responses I've seen out of Many Singh, I would fire them on the spot out of fear of losing business or just having that attitude attached to my name!!!

Tonight I received A+ service from Ellen, Officer/Relationship Banker. I hustled over after work to provide some identity verification for a line of credit I want to open. Three other bankers/tellers/service representatives were having trouble getting on board with what I needed since it probably wasn't in their usual repertoire of tasks. Suddenly, Ellen came up and nailed it with the help I was seeking. Ellen was happy and helpful, she knew how to get it done. She was kind and welcoming and offered me a cup of water. I obliged and was thankful to feel some compassion. I accomplished what I needed with Ellen's help. While I do not place my liquid assets with for profit banks (thus I cannot issue 5 stars on principle), I want to recommend Ellen and this Chase branch for your needs. That is, if you are set on utilizing a "for profit" bank. Personally, I much prefer to let my money rest with a credit union, but for certain purposes, a for profit bank like Chase is of good use. Look no further than Ellen's assistance! Thank you Ellen!

Daisy is the best,she has a very beautiful smile every time you enter the bank as well as her personality

This is by far the WORST Chase I have ever been in, The manager was very unprofessional so was the Banker that attended us The manager has me waiting for about 10min and let two other customers go before me. He was kind and friendly with all the other customers (white people) provided the with water or coffee. The manager also asked me to resolve my problem through their website. I refused and asked for help After being helped my Banker was so rude he kept rolling his eyes and was very rude while handing me my ID and temporary card They NEED NEW STAFF FASSTTTT

Reviewing banks and credit union CD rates online. Chase requires your zip code before providing any information. It doesn't recognize my zip code so I cannot look up their CD rates. Apparently they don't need my investments. No problem other banks are more than happy to get me as a customer. I will not use Chase bank now or in future.

Worst branch out of a bunch of bad branches in this town. This branch makes me want to go to Golden 1 CU. There is never more than a single teller, despite plenty of other staff doing nothing. How you run a payroll like that with five people in line is beyond me, but makes me very resentful of the management. They recently installed indoor ATMs that don't do anything a teller can. They are always empty and I did not enjoy the one time I used one other than avoiding another 20 minute line. I just needed quarters today and they don't do that, so I got to wait for 15 for a few business owners to finish complicated transactions. If you like waiting entirely too long for a single teller, even on a Saturday afternoon, head over to the midtown chase branch and waste some time.

Went to open a Business account with manpreet Kaur, she's an very professional friendly lady made my Experience great even though we were having technical problems she made the best out of it. I recommend her if you plan to open an account for your business 100% thanks so much For your patience.

Uggghhhhhh. This location ALWAYS only has ONE teller!! The do have robot tellers though which most of the time you cant do anything with except deposit money or get cash from. If you have to ANYTHING else, you have to wait FOREVER in line for the 'one' teller. I've been in here 3 times and each time there are at least 5 people in line- all looking annoyed. Crazy that they NEVER open up another window, its CHASE BANK for crying out loud, cant they afford ONE MORE actual PERSON to put to work in one of the windows?? Seriously smh. I avoid this location at all costs unless its the ONLY option. My advise is that you do the same unless you have an hour to waste in the bank. I'd give them 1/2 a star if I could, for being the most inefficient bank location ever.

Sorted out some issues with my account here. The person helping me was incredibly nice and understanding and he even go on the line for me handled everything without making me wait. The security guard was also very sweet to me and my girlfriend. These guys are basically in the running for the nicest chase bank in the nation.

My associate and I went in to open a business account. The gentlemen who assisted us was rather off putting and rude. He never tried to assist us with getting our paperwork in for our Non-Profit LLC and at one point in the conversation, accused us of trying to get around the process. This was my one and only time going to this branch and my first impression wasn't good at all. Won't ever go back here for anything again.

Customer service here has gotten so bad in the last month. It should not take 40 minutes to get change for a business. Teller tells me they have no 5's? I ask her to buy from another teller, or go to the vault? Why do I have to tell them how to do their job? They should know this. Sent me to Broadway branch one day, because they did not have access to the money? (WTF) I go to Broadway and they tell me they are a "cashless branch"? (WTF) sent me to Freeport, over 1 hour later I get my change. You guys need to fix this branch or I will be taking my business elsewhere. Clueless tellers and no manager around.

So I happen to be beside this bank's location which was closer than my own bank so I walked in to cash a check that was given to me by the doctor who owns the business next to my clinic. I am assuming because I had long hair they told me that the check seemed unofficial, and that they couldn't cash it. The management literally ignored me after they said this even though I tried to explain to them that I'm a medical doctor and definitely not a threat for that type of thing but it fell upon deaf ears. The manager walked out got in her white Mercedes and drove away smirking at me the entire time. I think they were under the impression that the cheap suits they were wearing was equivalent to the right to judge and assume a stranger's intentions. This was embarrassing and something that someone of my status should not have to deal with ever. If you must Bank with Chase I would definitely recommend avoiding this place at all costs, as client profiling seems to be the name of the game. By the way I just walked down the street to my bank, and of course GoldenOne cashed and deposited it immediately.

I came in today, staff was friendly but no bathroom for customers. This ruined what was a great experience until that happened. I had to go to the Starbucks near by to use there bathroom. I'm from out of town and just passing through. Disappointed.

I will not go to Julie's window ever again. The last time I came here to deposit my check, she said 'you could've done this at the ATM'. Then I went in today told her that I wanted to deposit 2 checks, she didn't ask if I needed anything else. She just said 'thank you' and handed me my receipt. When I left I looked at the receipt and she didn't make the entire balance available. Why the F would I come to the damn window if I didn't want all of the money available?? Clearly her window is like an ATM, no personable service.

This Chase location is my location of choice! They have easy access parking. The tellers and bankers who work at this particular Chase Bank location, have always been wonderful, extremely helpful along with always having a warm and friendly attitude. The security guard is always a pleasure as well! I love their new addition of inside ATM machines! The outside ones were getting a bit tired and were quite frustrating to use. The new ones are a vast improvement! Oh, and last but not least, they are dog friendly too! With convenient longer business hours (than most) and open Saturday as well, till 4pm.

Slowly the WAMU signs on the building have changed to CHASE. Slowly the WAMU customer service philosophy is being replaced by...um....signs that say CHASE. How hard is it to convert a WAMU branch into a CHASE branch? Six months ago, I receive numerous notices in the mail that inform me of the impending switchover. Three months ago, I receive a notice in the mail notifying me that my checking account has been switched from WAMU to CHASE. However, I do not receive a new CHASE debit card to accompany my new CHASE checking accoung. Two months ago, I go to my local branch of CHASE to deposit a check. My WAMU card does not work outside in the ATM machine so I have to go inside. I wait in line for a teller who informs me that they cannot immediately deposit my check into my account, since the branch is still a WAMU branch. I point to the giant CHASE sign above her head. She says, apologetically, that while the signeage has changed, the functioning of the branch has not, and therefore they have to snail mail my check to a CHASE branch in a different part of the state. I point to the WAMU logo on my debit card and ask why my WAMU debit card doesn't work at a WAMU branch. She informs me that since my checking account was converted to CHASE, that my debit card is now a CHASE debit card. I look again at the WAMU logo, confused. So then why didn't I receive a new CHASE logo-bearing debit card, I ask. She does not know. I will posit the question again. How hard is it to convert a WAMU branch into a CHASE branch?

The short: Not my favorite Chase location, but not the worst either. The long: I've had to stop in at this particular branch on a few occasions and have had some mixed experiences. I try not to use the atm's in the front of this branch after business hours as there are usually some shady persons hanging around in the area. The tellers are usually pretty quick to get you in and out the door fairly quickly. Where I have the biggest issue here is that every time I need to speak with an agent on the floor I have to sit around waiting for quite awhile before I am helped, and all the while I watch the staff stand around jaw jacking. Then when I am finally helped they take forever and a day processing whatever it is they need to be doing for you. I actually took my mother in law in here to open a new account and it took almost 2 hours. Oh and lets not forget the parking lot the size of a postage stamp to park in. What works: Fine for a quick in and out teller visit aside from that they work about as fast as grass grows. What to improve: Training of the staff who works with customers on the floor.

Stay away from Chase. Their computer system relies entirely on scanning your deposit and withdrawal slips. If you or the teller has bad handwriting, the money will go into or out of the wrong account. 2's become 7's, 3's become 8's, 4's read as 1's. There are many Chase accounts that differ from one another by just one digit. I found out my account, opened in Idaho, differs from someone in New Jersey if a 2 is read as a 7. The teller told me that unfortunately WaMu customers were mainly lower income folks who have terrible handwriting. She added that WaMu had a better system that relied on picking the correct accounts from those linked on debit card; no scanning needed and fewer errors. So the idiots at Chase management replaced a better computer with their inferior, error-prone piece of junk !!! I asked the manager at a different branch about this and he admitted that their scanners have a 15% error rate. The tellers are supposed to check the names on the account but that's hard to do because of the small font and poor choice of colors in their system (i.e. dark letters on dark background). Pretty much, it's up to me to look at my receipt and catch their mistake. This is insane. The problem is even worse when you consider that Chase is nationwide (24 states). That increases the chances that a mis-scanned transaction slip in some other state could mess up your account.

Like all the other WaMu customers too lazy to close my account, I got a letter overflowing with excitement at the happy news that some faceless corporate entity was was being taken over by another faceless corporate entity. Great exciting new changes were coming soon! I didn't wait long. My first statement had a brand-new $5 service fee. There are some people out there who pine for the old days when there was only one bank in town, and you could go into a bank branch, and chat with the manager, who knew your first name, and gas cost a quarter and men didn't have long hair, and young people respected their elders. And a service fee was what you paid to have them tuck your money in at night, and have the nice man open the door for you. Several decades later, there are fifty-one or fifty-two other banks and credit unions that would love to have your money without nailing you with a service charge. Chase's great strategy for entering the California market seems to be to extract a one-time $5 from lazy WaMu depositors before they bail for Golden1 or Ally.

I received a promotional advertisement in the mail promising a $125.00 bonus if I opened a new checking account and set up direct deposit. Within 30 days of opening a new account, the advertisement promised the $125.00 would be deposited to my account. I followed the instructions carefully, and was compliant with all the requirements. After five months passed, I was given the run-around - obviously a case of "Bait and Switch" false advertising. I was also socked with many services charges I did not owe and had to make over a dozen phone calls and two visits in person to the branch to get those false service charges refunded. The manager of the Midtown branch is very nice and friendly - but overall, I think Chase is just one more hegemonic corporate finance company which practices fraudulent false advertising with "Bait and Switch". It is part of the Chase Corporate Culture. When my checking account was the victim of online criminal fraud I got very little help from Chase to straighten it out. It took me two months and about 10 phone calls. My now closed checking account was linked to my Chase credit card - and after my checking account was completely drained by internet fraud - then unauthorized, fraudulent charges were billed to my Chase credit card. I had to close both my checking account and Chase credit card to stop the fraudulent charges from the internet thief, because I got very little help from Chase staff. It was ONLY when the "straw had broken the camels back" and I already had decided to permanently close my account anyone at Chase tried seriously to help me. A case of "too little, too late". I do not recommend this bank to anyone - if you are a middle class or working class person - you are far better off joining a credit union. Credit unions are part of the co-op movement and your money deposited in a local credit union stays in the local economy, instead of a monolithic Wall Street corporate bank that was the recipient of the $800 billion bail out by Congress, Senate, White House - I consider that "Corporate Welfare" - stick to a credit union for your financial needs.

Like most banks, Chase makes TONS of money by "nickel and dimming" their customers, allowing them to give their CEOs bonuses and building new beautify banks. This place, due to its central location in Midtown, is HORRIBLE in servicing its patrons. Recently, my ATM card wouldn't read properly so I've now had to make THREE trips to the bank and still haven't seen a bank rep to get a new card. Problem is that there are only TWO representatives in their little office cubicles to serve all those customs waiting with more complex issues the tellers can't handle. Every time I come by there are several people waiting. Today EIGHT of us were in line waiting and after 30 mins I gave up. Should it really take several trips just to get a new card???!!! Shame on Chase!

A big bank is a big bank is a big bank. *shrug* It is what it is, man. As far as big banks go, I really don't have too much of a problem with Chase and even though they are certainly less "friendly" than WaMu, they are, in this little ol' Yelpers opinion, more customer friendly than Wells Fargo or B of A. The main plus I think they have going for them is that they process withdrawls each evening by how many they can get through your account. Meaning......if I have 30 bucks in my account and a 30 dollar check out and three 10 dollar checks, they will process they 3 ten dollar checks and then just ding me for 1 transaction when they process the 30 dollar check. As opposed to B of A who processes the largest one first in order to get as many overdraft fees on you as possible. I also don't have any fees. It did take me going in and saying "look, I'm going to leave this bank because so many others have free checking...what can you do for me?" but it happened. I have business and personal and I don't pay fees on either. The staff at this particular location has always been really helpful and nice to me, even when I squeeze in the door at 5:59pm to put money in the bank. I've gotten a ton of money back on my business debit card through their reward program. And they have the really great new fancy ATMs that don't require deposit slips or envelopes. They are occasionally touchy about accepting wrinkled bill but it's still a pretty nice, speedy ATM system. Overall, I find that even though they lost the WaMu name, they still have better customer service and products than the other big banks so I'm sticking with them. I'm sure some of the smaller Credit Unions might have better stuff but I feel like it's not even really a fair comparison. If you like having a national bank, then Chase really isn't that bad of a choice.

I gave them one star by default. I have been banking with Chase a long time and this is by far the worse branch I've visited. The employees Completely lack the knowledge of doing their jobs. The entire branch lacks common courtesy and customer service. They completely lack customer service and the entire branch should have to go through mandatory training.

Service has always been friendly and expedient, but it doesn't begin to make up for how this bank has changed since Chase took over! I chose WAMU for its solid reputation, and for the fact that they didn't nickle and dime their patrons for every single fee imaginable. So here's my list of grievances since Chase took over, and why I will be changing banks after I research my options this weekend: 1. Checks: I've never had an issue with my addresses, regardless of bank. If an error was made, it was corrected quickly and with apology. Chase not only got my new address wrong, but refused to help me at the branch to correct it because 'this issue is no longer handled on the branch level.' Although I did manage to sweet talk them into helping me in person, 3 times, the other 4 times I had to deal with a phone banker. That's right, 7 times total to correct my address. Each time the same exact issue was reprinted without correction. I gave up. That 6 month period taught me that I truly don't even need to live with physical checks, and at least I'm saving postage now. So my checks are still wrong, but thankfully it has never been mentioned the few times I did use them since. 2. ATM fees: Let's face it, convenience is important in this day and age. I simply don't feel I should be charged for not being able to drive an extra 20 minutes just to find a Chase ATM. I actually get it, that bank wants to charge me 'cuz I'm not their customer. But what ticks me off is when I want to take out $20, and I actually lose $25 from my bank account because MY bank charged me a penalty on TOP of the $3 fee from the other bank! It's a nuisance, but not enough to tip the scales. 3. Debit Card fees: An annual fee for a credit card... I may not like it, but I can accept it. I had a free debit card. Now all of a sudden, I have to pay annually for a debit card unless I choose some stupid Disney Rewards card. I'm sorry, I have no children & have never found Disney to be 'all that'. Those rewards are meaningless. Lame, but fine, I can deal. 4. Penalty Fees: Yes, they went up... by several dollars. Ouch. Ok, so it's more incentive to be good and stay aware of what's happening in my account =p 5. No More Free Checking: Unless you keep a minimum of $5,000 in the checking account, or have direct deposit, or whatever. Ok, so this doesn't really change anything since I have direct deposit. But these unannounced changes in policy are really starting to tick me off! 6. Cashier's Check Fees: This is the one that broke the deal for me. The rule of thumb has always been, if you need a cashier's check, go to your bank. Don't get it from anywhere else, 'cuz you'll have to pay for it and lose more $ than you're already taking out. In my life, I've only heard of one other bank that dared to charge for these. Today, suddenly, a cashier's check is $8. I'm sorry, but that's freaking ridiculous, and the end of the line for this banker. The only way to get out of that fee, according to the teller, is to upgrade to a different account and maintain $15,000 with Chase. Sorry, no dice. I'll never get to $15,000 if I keep having my hard-earned $ taken away by the institution that's supposed to help me protect it. They already earn enough money by the interest they get from lending my $ out to other patrons.

Okay, I must say I am nervous. Washington Mutual is slowly morphing into Chase. It should become fully integrated by October. Already I see the witty wamu advertising turning into regular bank garble. So far they are honoring the free checking Wamu boasts, but we'll see what happens once fall comes... Still all the same great bankers in this location, still the same old slow ATM's.

Friendly staff. One of the tellers was nice enough to give me some of the printed out checks that they have at the bank and waived the normal $2 fee for me. The lines seem to be long every time I've ever been in here. Also, I have to agree that the service has gone downhill since Chase bought out WaMu.

I love this location. The only reason I am not rewarding it 5 stars is because of the Shady often times combative people I have witnessed within the bank. Not the banks fault, just some crazies go in there. The bankers are Knowledgeable and quick to take care of you. It is also in a great location, other than the crazy people, it is located directly in the center of Midtown. Couldn't get more ground zero than this location. Always have a good experience and would highly recommend this bank to anyone.

I would Give this place a zero but one will have to do by default. This place was the absolute most worst experience I've ever had while banking since I started banking at a young 15 years old. After waiting for almost an hour for a banker on a Saturday (which I was patient about bc it's Saturday) The banker that I did end up meeting with tried to rush me through the process of opening an account which is ridiculous! His name is LUIS LEMUS. Not only did Luis Try to rush me through opening up a checking account he also provided false information about the account which caused me to lose out on purchasing equipment for my business. I brought my business partner with me to ask additional questions if needed. When we first came in and sat down I'm not sure if he thought we were just some ghetto girls off the street which may be the reason why he didn't take it seriously, however my money is very serious to me and I did not appreciate the profiling by Mr. Luis. But wait it gets worse. I tried to give chase bank a second chance but that changed when they decided to lock me out of my account because I transferred money from one account to the other and refused to unlock the account until I gave them a reason as to why I transferred my money to my other account. The reason I gave them is it's my fucking money! While still on the phone I was then transferred to the department that would be able to activate the debit card since I was not able to get to an ATM. The woman then told me that I did not answer their security questions and was not able to activate my card, I asked her why?! I was just on the line with another rep about unlocking my acct. I decided not to trip and yell at the woman because I know it's not her fault that she works for a bullshit ass company...I went To the same branch that I open the account with, met with a different banker not dickhead Punkass Luis, and closed the account. Goodbye

How anyone can complain about this bank is beyond me! I was at the natomas branch a month ago- took damn near 30 minutes to get service even though there were multiple tellers were available! The 21st street branch, while understaffed, (by the way, NOT their doing, idiots!) is incredibly fast paced, AND the always jolly security guard shakes everyone's hand and serenades you with Temptation's songs. The staff here is always friendly and hardworking and go above and beyond to accommodate you. I freaking LOVE this branch!

Helped out by Atif Mahmood, excellent service!! Even though I was closing out my accounts, he was incredibly helpful and professional.

I have to agree with most of the other negative comments about Chase. Started with WAMU, a great bank, no nickel and dime charges, good people who made it their job to give you service. Chase - lots of service fees keep showing up. People required to dress in eastern attire and sell you product instead of helping you. I have both business and personal accounts so I see from both sides. Do yourself a favor and if you can, take your business elsewhere.

I went in to the office recently to close one account and transfer the money into a new account. I thought the transaction would be fairly simple and quick since I decided to stay with Chase, but get a different account that was not a joint account. It took over 45min for the banker to get everything in order, she was very un-helpful and my account won't even be closed until tomorrow. I thought it was extremely un-professional to talk about how tired she was and how busy she was all day and that she didn't get a lunch break until 4:25pm. I don't think that is something people should share with their customers, especially since she was taking so long. I've been to several Chase banks and Samsad Kumar, the banker was the slowest one I have ever had to deal with.

We'll be closing our account for the following reasons: 1.) They will not keep the terms of the account we opened years ago with WaMu. 2.) They are forcing us to either accept fees or change accounts. We don't bounce checks, and we don't over draft. But since we don't have a ton of money they want to charge us.... 3.) They wrongfully forclosed on military houses while people were fighting overseas. 4.) They they aided Madoff ripping people off by hiding documents. 5.) While the staff is nice, it is just a big business. 6.) We do not trust Chase. They have just lost our trust. We are going with a smaller bank. We might have fees but I want to like who I do business with. I want to be loyal to the people I do business with, and I want to know they will keep their word in return.

Standing in line trying to pay my credit card. There are only 2 tellers available (got here at 4:20pm). There is an increasing number of people waiting but yet 1 teller is talking about personal stuff and the other is doing 1 thing at a time. I understand customer service but seriously - there is a line and I don't think waiting more then 15 mins is acceptable. It's 4:43pm when I'm posting this and I'm still standing in line. Never coming here again.

I typically only review food establishments but this calls for a break from the norm. So... I had to go to this branch to get my new visa debit card printed -as only select locations can print them off instantly. And let me tell you...I was impressed. From the easy parking and access to the funny and super friendly security guard to the ease and flow of my transaction and timely manner in which I was out the door...it was awesome! The Vice President herself did my card for me and helped me get a new chase credit card (with very good perks too I might add!). She took a genuine interest in assisting me and I felt valued as a Chase patron. The highlight for sure was the serenade and trivia as I waited in line (not for long tho!) compliments of the cool security guard! He has a great voice and is very knowledgable about the bank and operations! I give this place a 5 for all of these reasons and hope to stop back in soon as I'm in midtown a ton these days! I don't care what anyone says: Chase is the best!

Thanks for grandfathering in my WaMu account by eliminating free wire transfers and ATM fees for non-WaMu ATMs. Thanks for reducing my interest rate and charging me $6.00 for the dispute over the telephone about my free wire transfers. Thanks for holding a $300.00 check for 2 weeks. Thanks for ticketing people who park in your parking lot. Thanks for giving me the courage to switch to a credit union and negatively review you on Yelp.

Came in today and opened a new account with Luis so I can finally close my account with Bank of America! He explained everything to me, including the account details and terms of the offer I had brought in. He made sure to ask if I had any questions and answered all of them! Going to my appointment I was a little anxious because I know typically they try to "sell" you a bunch of products and credit cards but I was pleasantly surprised when he didn't mention or recommend anything else to me!