Château de Bagnols

Stunning scenery in a beautiful old castle but unfortunately the restaurant service was very disappointing. We had a lovely room, that was dog friendly and our check in lady was great. Super comfy big bed, excellent shower and well looked after by the housekeeping team. The Spa was very odd. No staff in the area, steam room was turned off and no changing room. The dinner in the restaurant had really excellent cooking but the service was pretty bad. Had to constantly top up our own water and wine and the empty glasses and bread were left on the table until was asked for them to be removed. I asked for a dessert wine and was told “it is finished”. Only after speaking to the manager did they bother to seek an alternative bottle. The waitress dropped the bottle of red wine on the table and it was all a bit of a mess. We felt there is very little training happening for service staff at this hotel. Also very disappointing was the lack of local area wines on their wine list. Only pushing the estate they own. Overall very pretty property but it needs a F&B service improvement, and support of more local wineries.

This enchanted fairy tale chateau must be visited at least once. Very hard to encapsulate in words. We wrote an e-mail to the hotel to thank them and reproduce that below, don’t really have any other words to describe our experience ||…”everyone ran the extra mile for us to make this stay a truly special homecoming anniversary. We hope to return for many more special occasions and hopefully with our family, next year. Where do we begin? Well from the beginning I suppose. The room reservation as well as restaurant and treatment reservations were dealt with with precision and efficiency.||Our arrival and check in also was superb, from the gate of the chateau to the door of our initial very well appointed garden suite and then to the opulent Lady Hamlyn apartment we were handled with great care and understanding. We wish to thank you again for making us feel like a King and Queen and for making a special occasion even more memorable. The spa staff and treatments were exceptional and all the food we ate here was fabulous, please do bring the old hot chocolate back, it was something unique. We still remember it vividly after 33 years! The porters/car valets were both very courteous and thorough, concierge staff were tireless. There is a feeling one gets from genuine and sincere service with a smile and we noticed this from the whole team, let’s also not forget the housekeeping who kindly put up with all our requests, as did the concierge and everyone else. The gesture of kindly including breakfast for us was generous and kind and much appreciated.”

Magnificent property! First visited in 2006. Room very comfortable with garden terrace. Bed and linens very nice. Restaurant 1217 was excellent - flavorful and creative tasting menus. Esther, Denis and Mohammed were attentive and professional. Claude who met us at arrival was very welcoming. |Service was disappointing - seemed understaffed. One had to be proactive to have a towel or refreshment at pool or on garden terrace.

The most exquisite, most perfect, most beautiful place we have ever stayed. Exceptional food. Extraordinary service. Every detail was attended to. The staff are attentive, but not hovering. The pool and spa are divine. We rented e-bikes and toured the region, visited beaujolais vineyards and ate at multiple wonderful restaurants recommended by the Chateau. The Pierre Doree (golden stones) region is of incomparable beauty. Visit the medieval city of Oignt and the Tour d’ Oignt. Try to catch a market in a local town. Relax and enjoy. Best and most romantic escape ever!

The castle and ambience was really fantastic. It is truly a beautiful setting. That is why it is a shame that the service level is consistently not on par of a five star hotel. We did not once feel that the staff was welcoming or friendly. I really hope that they improve this as it would be a marvelous place.

Magnificent property and rooms, Dinner was really amazing and the spa treatment the best we ever had. Will definitely come back and try it in the winter too, the fireplace are quite spectacular. Really friend staff although the maitre d’hôtel at the restaurant was a bit stressed when we asked to move the reservation by 15mn…

The beautifully restored chateau with its honey stonework looks stunning in its setting in the Beaujolais countryside. We enjoyed the 4 course meal in Le 1217 restaurant in the chateau dining room. The outside pool is delightful surrounded by cherry trees. Bagnols village is cute with its own bar restaurant as an alternative dining option. ||We would have preferred a smaller breakfast option be made available rather than the buffet.

What an experience. A historic chateau in the Beaujolais wine region, rooms that made you believe you were in a french historic novel, located in a charming hillside village with a dedicated and professiona staff. The grounds were meticulous, the dining was superb and the staff were fridendly and unpretentious (a real treat from other high end establishments we have stayed at). Make it your base camp for walks, wine & dining.

This may be my favorite place ever. It's an amazing hotel dating from the 13th century. It has been fully and painstakingly restored to its original beauty by the current owner. This spectacular chateau still has the original dry moat and a dramatic entrance across a drawbridge. The rooms are spectacular, there are maybe 23 or so. One of them is in the old chapel and the bed is beneath the altar with Renaissance paintings on the ceiling. It is a special thing to have the opportunity to see this chateau. The restaurant is Michelin starred and it's a good thing it is because it's the only game in town. This is a small, small town and there is no place else to go. But, trust me, you won't want to. A glass of champagne on the lawn overlooking the sprawling grassy hills at sunset, a Michelin starred meal, one of the largest fireplaces in Europe, a bathroom with a tub so large two could still drown in it, a bed under an altar, wooden shuttered windows that flap in the lightening storm, you will be forever scheming to return.

Blown away! The property is spectacular and the staff is outstanding! Just out of a story book. A story book from the year 1200. Outdoor pool was magical with fresh fruit to pick from an orchard of a variety of fruits. The kids picked fruit and ran back to the pool and swam. Food and wine was outstanding. The views from the rooms was magical. And it got better. We left keys to our Airbnb in Paris there and they drove them to us at the Lyon train station. 5 star service. Above and beyond. If you wan to make dreams come true and sleep in a castle, then this is a wonderful option.