Fräulein W.
Google
The setting of the hotel is undeniably beautiful. The surrounding landscape is charming and the park around the property is truly delightful. Unfortunately, the reality of the hotel does not live up to its appearance. The building and rooms are tired and outdated, the outdoor areas are poorly maintained, and the service is far from the level one expects from a Relais & Châteaux property.
Upon arrival we sat on the terrace and asked for the drinks menu. It was brought to us but we were never asked if we actually wanted to place an order. In the evening we booked a table at the Michelin restaurant of the hotel, which turned out to be one of the most disappointing dining experiences we have ever had. Again we were asked if we would like to take an aperitif on the terrace. After half an hour without any service we went inside. Even there we had to wait another forty five minutes before anyone came to us. Only then were we finally able to order a glass of champagne.
When we ordered a bottle of white Burgundy, the sommelier poured the wine for tasting into my husband’s already used champagne glass. We assumed this must have been an accident, but quickly realized it was not when he did exactly the same for me. Such a careless and unacceptable mistake is unthinkable in any serious restaurant, let alone one that claims Michelin recognition.
The food itself was equally disappointing. Every course lacked flavor and the fish was undercooked. The dishes showed no finesse and no attention to detail. In the end we did something we had never done before: we left the restaurant in the middle of the menu.
This experience left us deeply disappointed. The beautiful location and grounds cannot make up for the outdated facilities, poor service, and the shocking standard of the restaurant. Sadly, this property no longer deserves to carry the Relais & Châteaux name.