Joseph Costello
Google
Booked a four night stay after finding this property via Relais and Chateaux. Beautiful hotel and grounds, but unfortunately the hotel felt understaffed and featured some annoying quirks not consistent with five star hotels. When we checked in we were shown abruptly to a room with no offers of assistance with our bags, no explanation of the hotel/amenities/etc, and were given a room we did not book but told it was an "upgrade." Further, we were then charged per person to use the pool, which felt, for a five star luxury hotel, incredibly distasteful. While our room/the linen/etc was great, there was difficulty cooling down the room as there were only a set of unscreened double doors opening to a public area, so we attempted to use the air conditioning, which was ineffectual due to the system being locked. When I spoke to the front desk about changing the settings to cool our room down, they told us it was impossible. Finally, the room service menu for all day dining was incredibly limited (meat, cheese, two pastas, and some desserts).
Overall the hotel is lovely, the neighboring bistro in town absolutely superb, but there are better five star options in the Jura area.