Harri H
Google
Hotel Chateau Cagnard is uniquely situated in one of the hilltop medieval villages of Côte d’Azur. The hotel is not accessible by car, but they offer a pick-up service from nearby parking areas when you call them. I booked our room through Hilton since Small Luxury Hotels recently joined the Hilton family in June. Booking via Hilton is slightly more expensive than booking directly, but it comes with Honors points and other perks associated with Hilton status.||As a Hilton Diamond member, I was entitled to free breakfast, space-available room upgrades, and other property-specific perks. However, at check-out, it appeared they had no information about my Hilton status because the breakfast charge was on our final bill. They removed the charge after I informed them it should be complimentary due to my status. It seems this oversight must have also affected our room upgrade, the lack of it, even as the hotel was not full according to the concierge.||We stayed at three other Hilton Small Luxury Hotels during this trip in Provence, and all of them recognized our Hilton Diamond status at check-in, provided upgraded rooms, and had welcome amenities in the room.||Our superior room was very small, with no space to have two suitcases open simultaneously. The hotel staff was very friendly, but it took about half an hour to get towels to the pool/deck area. When trying to order drinks at the pool area, I called via the “video phone button,” but no one answered, so I ended up calling the central number on my mobile to place the order.||The breakfast offerings were quite limited. Among the four SLH hotels we stayed at in the region, this hotel’s breakfast was unfortunately the poorest.||We had reserved a table at the hotel restaurant for the evening and requested to sit outside on the terrace, which has a beautiful view. Initially, we were offered a table inside, but after pointing out my request for an outside table, we were given a table at the side of the terrace. We had one of their set menus, which included seven different dishes. Two dishes included fish, while the others were vegetarian. The food was okay and nicely presented, but I would have expected a bit more in terms of service for a restaurant of that caliber.||Just a note to other Hilton Honors members: at SLH hotels, one doesn’t get points for any incidentals like at other Hilton brand hotels. Points are given only for the room rate (learned this during this trip).||By the way, the hotel asked for feedback via email after our stay. I wrote pretty much the same feedback as above, and to this day, nobody has responded or acknowledged it. Pity.
