131frasers
Google
We booked a 4 night stay, and we were looking forward to a relaxing time to round off a two week trip to France.||Due to my wife's allergies and food intolerances, we had lots of pre-arrival engagement with the hotel to make sure there were no issues. We were booked into the gastronomic restaurant and the beach restaurant with assurances that "there would be no issues.....".||We arrived early and our room wasn't ready, we received a lukewarm "welcome" at best. I asked if my wife could speak to the chef, as we had done in the other hotels we stayed at during our stay. We were shown to the patio area, which was not very clean, and we were offered a glass of wine.||We sat for some time (an hour) with no update.  I went back to ask about the chef discussion.  He's busy, we were told.... His English isn't great, no problem,  my wife speaks fluent French. To help,we've looked at the menu, and here are the elements my wife can eat.Let me speak to him again, we were told. Long story short, we were then told that the chef refused to prepare a meal for my wife.  Incredulous, I asked if they could check again. She did, and the response was the same. Where can we eat then? We're fully booked, so you can have room service! Wow.||Let's take a look at our Junior Suite in the Villa Soleilla, golf cart to the room. All I can say is beware of website images. The room was dark , the small terrace was filthy, and the room smelled damp. Sorry, we can't stay in this room. Back to reception in the golf cart.... We have another room we can show you, back into the golf cart, and back up to the room above the one we had seen. It's slightly lighter, with the same filthy terrace, and it stank of dirty drains. The culprit was the shower drain. ||We can't stay here either,so back in the golf cart to reception..... Any other options? No, we're full. Wow!||We asked and got a full refund, and we're fortunate to have found a far superior hotel in Domaine de Verchant near Montpellier who understood the concept of service and actually valued our custom.||Dreadful experience,and it looks from other reviews that our issues were not unique.||Truly style over substance.....BEWARE!