Château Rasque

Our stay at the chateau in the south of France was nothing short of enchanting. The staff went above and beyond to ensure our comfort, even personally delivering our keys to the restaurant where we were dining after a late arrival. Their friendliness and accommodating nature truly set the tone for a memorable visit. The chateau’s grounds were stunning, offering a picturesque setting that was a feast for the eyes. Breakfast each morning was a delight, with delicious food that perfectly complemented the gorgeous ambience of the dining area. The wine tasting experience was also a highlight, providing an engaging and insightful journey through the region’s finest selections. Overall, our experience was exceptional, and we can’t wait to return.

I have not visited the chateau / vineyard itself yet, but the wine is absolutely delicious and I often import it to the UK. I hope to visit next year. They team did everything they could to help me resolve a mistake I made with the order. Thank you very much.

I am writing this review with a heavy heart as I've never been so compelled to share a negative experience in my career as a travel industry professional. As the CEO and owner of a globally-recognized travel company that has hosted groups in numerous countries on all seven continents, we've come across various levels of hospitality. Still, our recent visit to Chateau Basque was, unfortunately, one of the worst experiences we've encountered to date. ||Our group of twelve guests was booked for a visit and tasting at this seemingly charming establishment, only to be met with a shocking level of rudeness. A basic necessity, the use of restrooms, became a point of contention during our stay. Despite our polite requests, we were repeatedly and quite bluntly told 'no'. The host even had the audacity to state that only 'the boss' could use the facilities.||Customer service is the backbone of any hospitality industry, and Chateau Basque's treatment of our guests was blatantly disrespectful and distressingly unprofessional. This kind of attitude tarnishes not only the reputation of the individuals involved but also the potential of an otherwise charming establishment.||This review is not just a critique of our experience but also a call to action for Chateau Basque and similar establishments. If you are in the business of dealing with people daily, then respect and courtesy should be a given, not a privilege bestowed upon a select few. ||To fellow travelers, especially group tours, I advise you to reconsider your decision if you're planning to visit Chateau Basque. There are countless other establishments where your patronage will be valued, your needs catered for, and your dignity upheld.||The experience at Chateau Basque was an unfortunate example of how poor customer service can mar an establishment's reputation. A place that could have been a highlight of our trip became a source of discomfort for our guests. It's disheartening to see how one negative encounter can significantly overshadow the potential of an otherwise picturesque winery. ||In conclusion, until significant improvements are made in the staff's attitude and respect towards guests at Chateau Basque, I strongly suggest looking elsewhere for your wine-tasting and touring experience. A place with such beauty deserves to be complemented by great hospitality, and it is my hope that this review instigates the necessary changes.|

Admittedly there may be tons of reasons why someone would visit Chateau Rasque - we went for a 3-day wedding there starting Friday afternoon with a get-together with wine and food truck, ending with a pool brunch on Sunday. ||Getting there is a bit of an adventure but the street signs from Taradeau are easy to read and find. Arriving is spectacular: one vineyard after the other, carefully named wine types and a driveway up to the main buildings makes you feel really welcome. ||The real plus is the wine though. Definitely take a few bottles (or boxes) with you when you leave. They have a few bedrooms for people to stay over with a huge pool and beautiful mountain views. ||Everything was well organised, finger food, freshly baked pastries, and even organic juices and veggies. Even if you won’t stay over, stop by for a wine tasting or enjoy the views.

Was bit disappointing. The brochure looked gorgeous and spoke of visiting the vineyard. When we arrived we were the only people staying. We were handed keys and shown our room, which was lovely. In the fridge there was one bottle of water. My husband went to ask for more water and the lady on reception told him that they only sell wine not water. We asked if we could look around and were told there are no tours of the vineyard. They had charged us twice and there was no apology. No one asked us how our stay was...there was an air of general disinterest as we checked out...

I have not visited the chateau / vineyard itself yet, but the wine is absolutely delicious and I often import it to the UK. I hope to visit next year. They team did everything they could to help me resolve a mistake I made with the order. Thank you very much.

I am writing this review with a heavy heart as I've never been so compelled to share a negative experience in my career as a travel industry professional. As the CEO and owner of a globally-recognized travel company that has hosted groups in numerous countries on all seven continents, we've come across various levels of hospitality. Still, our recent visit to Chateau Rasque was, unfortunately, one of the worst experiences we've encountered to date. Our group of twelve guests was booked for a visit and tasting at this seemingly charming establishment, only to be met with a shocking level of rudeness. A basic necessity, the use of restrooms, became a point of contention during our stay. Despite our polite requests, we were repeatedly and quite bluntly told 'no'. The host even had the audacity to state that only 'the boss' could use the facilities. Customer service is the backbone of any hospitality industry, and Chateau Basque's treatment of our guests was blatantly disrespectful and distressingly unprofessional. This kind of attitude tarnishes not only the reputation of the individuals involved but also the potential of an otherwise charming establishment. This review is not just a critique of our experience but also a call to action for Chateau Rasque and similar establishments. If you are in the business of dealing with people daily, then respect and courtesy should be a given, not a privilege bestowed upon a select few. To fellow travelers, especially group tours, I advise you to reconsider your decision if you're planning to visit Chateau Basque. There are countless other establishments where your patronage will be valued, your needs catered for, and your dignity upheld. The experience at Chateau Rasque was an unfortunate example of how poor customer service can mar an establishment's reputation. A place that could have been a highlight of our trip became a source of discomfort for our guests. It's disheartening to see how one negative encounter can significantly overshadow the potential of an otherwise picturesque winery. In conclusion, until significant improvements are made in the staff's attitude and respect towards guests at Chateau Rasque, I strongly suggest looking elsewhere for your wine-tasting and touring experience. A place with such beauty deserves to be complemented by great hospitality, and it is my hope that this review instigates the necessary changes.

Wonderful place with great wine