Emily K.
Yelp
One of the staff members was extremely rude and unprofessional.
I asked if they could add more rice cakes instead of dumplings in the rice cake dumpling soup. This was not my first time making this request. I've asked the same thing before for my child who only eats rice cakes, and other staff members had no problem accommodating it.
This time, however, when I asked for more rice cakes instead of dumplings, she immediately and bluntly said that it was not possible and claimed they had never done that before. When I told her that other staff members had done it in the past, she tilted her head in a dismissive way and said, "So you're saying you don't want dumplings at all and just want rice cakes?" as if my request was unreasonable. She then took my order with a clearly rude attitude. Her tone and behavior were so unreasonable that I honestly asked her if she was the owner of the restaurant.
What made the experience even worse was that when I first approached the counter, she made eye contact with me and then walked into the kitchen without saying a single word. She came back much later with no explanation or apology. Even when I went to pick up the food, the attitude was still extremely unfriendly.
My child really wanted the food, so I didn't cancel the order and just ate there, but I honestly regret not canceling. The only reason I didn't walk out was because my child was looking forward to it.
The very first time I ordered this dish here, the amount of rice cakes was extremely small. Since then, when I made this request, other staff members would check with the kitchen and even offered to add more rice cakes while suggesting I try a bit of the dumplings. I was not asking for extra food -- just more rice cakes instead of dumplings.
I sincerely hope the owner sees this review and properly trains their staff. I'm not asking for overly nice service. Basic courtesy is the bare minimum. Because of this experience, I will not be returning to this restaurant.