Lola C.
Google
Dear Management Team,
I am writing to express my concern regarding inconsistent food portions and the customer service I recently experienced at your restaurant.
I visit your business weekly and truly enjoy your food, which is why this issue is especially disappointing. I have noticed repeated inconsistencies in portion sizes, specifically with the griot and rice. On my first visit, I ordered griot with rice and beans and received a very small portion of pork. On a later visit, ordering the same dish, I was given a significantly larger portion. This lack of consistency has been frustrating.
When I brought this concern to the manager, I was hoping for assistance or clarification. Unfortunately, her response felt dismissive. She explained that sometimes closer to closing time customers receive “more” food, and at other times they receive the portion I was given. This explanation did not address the issue and left me feeling that portion control and customer satisfaction were not being taken seriously.
Consistent portions are important for fairness, trust, and overall customer satisfaction. As a loyal customer, I expect the same quality and quantity each time I place an order, regardless of the time of day.
I hope this feedback is taken into consideration, as I would like to continue supporting your restaurant. I appreciate your time and look forward to your response.