Panzer F.
Yelp
The easy to handle part:
The concept is wonderful, the space is cool, indoor and outdoor seating is very nice, live music always brings a crowd, bravo.
The listen-up management part:
After reading reviews it seems you should LOWER THE VOLUME OF THE MUSIC! HOW MANY REVIEWS DO YOU NEED TO READ BEFORE YOU LOWER THE VOLUME?.
OK, back to my inside voice.
You are missing out on lots of sales!!
I have visited multiple times, each during the day and this place is dead at lunch time, it's dark, quiet and the food vendors look bored.
As I entered for the first time, I was greeted by no one. You have to walk down a dark hallway lined with shelves with products, wine bottles, packed food, pamphlets, and knickknacks for sale. No one around, no one to explain the concept, not that time or ever has anyone explained the products for sale or how you operate!! Very odd.
You really need to station a greeter at the door, in the hallway where you first enter, before the products and have them explain YOUR BUSINESS. Talk up the bar, talk up the products, talk up the vendors, hand out some info man!!!
On another visit I asked who was in charge of marketing and they pointed to a lady sitting at the bar having a drink and engrossed in her laptop, not impressive. The word is that ChefScape does nothing to help the food vendors advertise, even to the point of charging them for an Instagram post!! REALLY GUYS? Instead of sitting at the bar drinking at 1 PM you could have your marketing person interacting with and greeting customers!
IMHO, this place should be packed at lunch time, there are now hundreds of people living and working within walking distance, merchants, employees of stores, Wegmans draws hundreds of people daily and it's two blocks away!
I would get off the bar stool and knock on every door in the neighborhood and introduce YOUR BUSINESS and maybe bring along a samples of the vendor's food.
Another visit, I asked the bartender about the cooking lessons offered, he knew nothing. He didn't even have a handout, a card, nothing to work with. He stumbled and fumbled to explain what they do there and finally directed me to your website.
GUYS, all it takes is a 10 minute briefing of your staff to educate them on YOUR BUSINESS!!
FYI, Jonny Rays rocks! that's the ONLY reason I gave you 4 stars.