Chelsea Garden Center

I have been a customer of Chelsea Garden Center Williamsburg for a long time. It is such a wonderful place to get a plant for your lovely home and their plants are lotating every season of the year. It became my hobby nowadays and I like to check it up if they have any new plants. From time to time I bought some houseplants like sansevieria Moonshine, Thai tower and Francisii. They still live and grow more and more (I also put picture of them on this review) Everytime I shop at this garden center, I bring my dog with me and he loves it. They are pet friendly and all staff are very nice and welcoming. I'm a fan of this place now and very excited to see if they have a new plant coming for spring and summer. 2024 I'm into plant shopping at the moment. It's nice to live in such a hipster area and have many garden places to enjoy. They have huge plant pot collection from small to giant, Indoor and outdoor plants. The big difference from another garden place is they have big house plants like Rubble plant, Bird of Paradise, over 15 years of jade plant, etc.

Fantastic variety of both houseplants, perennial and annuals, ornamentals and veggies! Came today to get tomatoes, herbs, lettuces and flowers and was delighted by the variety! The staff were so friendly and helpful as well- constantly checking in so I could ask questions and get their advice.

We love this plant shop! The employees are knowledgeable and helpful, and they always have a great selection for indoor and outdoor.

We have had the best experience with this garden center. They have been so helpful with our plant needs!

Indoor part is a bit small, I definitely appreciated the variety of plants. If you take your time and search you can get some really great steals price wise. I saw a few plants that needed a little tender care, but overall this is a good plant store and experience, the employees were very nice, warm and welcoming. I'll be back in the summer and maybe this rating can go up.

Just visited this afternoon and I can say I have found my new favorite plant place! They have tons of options at very reasonable prices. All the plants looked in good condition and well cared for. I'm only taking a star off because of the staff. There were two young girls, one at the register and the other one walking around. They were not really helpful at all and when I asked them if they had a pot for the size of my plant they looked at me like "???". I also expected for them to ask me if I needed any information on how to take care of the plants or offer me any tips but nope. Here are your plants and here's your receipt, bye. Other than the staff I definitely recommend this place for their variety and their prices!

A neighborhood staple that only locals know about—they have a variety of seasonal plants and a knowledgeable staff. Everyone that works there is friendly and always willing to help with any questions (mine are mostly on how to keep my plants alive). I’ve been there often to purchase succulents, lavender and tomato plants. The place is pretty big with an indoor and outdoor section. Supplies, such as pots and soil, are also available for purchase. I highly encourage anyone check it out!

Chelsea Garden Center has a beautiful selections of annuals and perennials, herbs, indoor and outdoor plants. The staff is friendly and knowledgeable. It's a great little corner of Williamsburg.

Amazing selection. Very knowledgeable. It was hard to stick to one thing! I will be back for more.

I'm into plant shopping at the moment. It's nice to live in such a hipster area and have many garden places to enjoy. They have huge plant pot collection from small to giant, Indoor and outdoor plants. The big difference from another garden place is they have big house plants like Rubble plant, Bird of Paradise, over 15 years of jade plant, etc.

I went in person and purchased a bunch of plants at the W'burg location a few years ago -- it was pre-covid, so prob spring of 2019 or 2018. They were beautiful and most got so big, I had to find new homes for them -- one was a parlor palm I'd purchased in a 6" pot that got enormous and even started blooming regularly. So this year when it was time to refresh my collection I immediately thought of Chelsea Garden Center. This March I made the choice to buy online for local delivery after realizing how much it would cost me to get transportation there and back with the plants anyway. I picked the silver satin scindapsus hb, and the rhipsalis baccifera on the website, set up a delivery date and purchased them, feeling confident after my previous experience w/them that what arrived would be beautiful. On the day of the delivery, the driver was super nice -- I went down to my lobby to collect the plants from him. Both had been bagged so I hadn't yet seen them at this point. When I got back to my apt and opened the bags, I saw a pretty rhipsalis burchelii, not the baccifera listed on the website. It was really pretty so I kept it, but it would have been nice if someone there had called me to let me know that what they had in stock was a different rhipsalis and ask if I was okay w/that. The silver satin scindapsus was a shock b/c it clearly had root rot. I mean, classic signs on the leaves, and I had to trim some back. I kept it and rehabbed it, and it looks great now, but I can't believe someone thought it was okay to bag up that sick plant and send it to a customer who payed full price. I treated the soil of the plant as soon as it was dry enough to water, and got it on a proper watering schedule. Recently I finally repotted the plant and had to remove a ton of roots that were dead and had rotted -- they just kind of came off by the handful. Just a complete shock to get a plant like that from them. I have not been into the garden center yet this year after that, so I'm not sure if most of the plants look sick like the scindapsis I got or what, but lesson learned. Go in person! Pick the plants that you can see are healthy yourself, and don't trust that they won't send you a different plant w/o notifying you, or send you a sick plant.

Decided to trya local delivery option for my clients. Called a week ahead to schedule a delivery, verified pricing, availability, and timing/date.They assured me it was all good. I came in the Saturday before to select my batch of plants and they tried to charge me $20 more delivery fee saying it was new pricing. I told them I had just called! The day of the delivery I waited outside my clients house for 45mins before I called. I was told the truck was broken & no deliveries were happening. No call, no explanation. They basically said they'd put it in an uber but failed to mention there was construction and no cars could pull up. So disappointing and unprofessional. Not to mention plant stock was exorbitantly overpriced. Go to Crest hardware, or literally anywhere this place was awful to deal with!

Jordan, thank you for these beautiful NewGen Boxwoods. This small business provides exceptional customer service for the crew that they have. Do not expect accurate inventory or prompt service. I went in person and saw other boxwoods that i liked more than the ones I ordered from the website.

One of the specialist at Chelsea Garden center was very helpful to me help me witn my apple tree keaves issue. I really appreciate the help he render to me. Thank you. I will keep in touch.

They're website states that they offer curbside pickup. I had actually gone inside the store and requested to purchase a plant and then bring my car around as it was parked a few blocks away. Instead of offering "curbside pick up" like the website claims, the guy told me to leave the plant by the side walk. I asked if that was safe and if anyone would steal the plant, the guy told me it hasn't happened yet. Then I asked if I needed to bring the plant in so they could ring it up. The guy said no - that workers outside would give me a ticket and I would bring that it. Couldn't find a worker - they're not wearing a shirt or tag that says they work there. When I finally found someone, the guy was "nice" enough to walk to the peonies to tell me how much they were. When I requested a ticket so I could bring it in, the guy said he's in the middle of helping someone. Would've just taken an additional 10 seconds - depending on how fast he wrote - right? And then I was gonna pay $60 to leave the plant by the curb... walk to get my car and then hope it'll be where I left it? Um. Right. No thanks. I was really disappointed - will only be going to Brooklyn Plantology from now on... it's bigger, people are nicer... and they even have parking.

Beautiful selection of plants in such a cozy place. They should think about making it a small coffee shop where you can buy the plants after taking respite in their little oasis. Staff ever so helpful and knowledgeable about the plant types I was seeking and their care. They also seem to enjoy working there. Makes a big difference.

Wow what a beautiful find! My friend was looking for some hanging houseplants so i did some research to help him out and found Chelsea Garden Center! There is easy street parking out front. There are dozens of planters of all sizes. The staff is super knowledgable and helpful. They limit the numbers in the store. There are dozens of plants hanging and on the floor, at reasonable prices. The plants are all thriving and healthy! There was upbeat music playing that kept us tapping our feet. What a great feeling to be among the greenery! They gave clear care instruction and packed up the plants for easier transport. The plants look fantastic in my friend's home!

Beautiful plants but expensive. Lots of big gorgeous plants and lots of pots too. The staff was very friendly. Because of covid, they're not allowing people inside the store, only outside, which was disappointing but understandable. I only bought one small plant and wish I'd bought another.

Just visited this afternoon and I can say I have found my new favorite plant place! They have tons of options at very reasonable prices. All the plants looked in good condition and well cared for. I'm only taking a star off because of the staff. There were two young girls, one at the register and the other one walking around. They were not really helpful at all and when I asked them if they had a pot for the size of my plant they looked at me like "???". I also expected for them to ask me if I needed any information on how to take care of the plants or offer me any tips but nope. Here are your plants and here's your receipt, bye. Other than the staff I definitely recommend this place for their variety and their prices!

Bought a nice Japanese maple tree from here. Spent about $350 that day. Followed their instructions but it started to shed leaves. This was in the middle of summer. Soon after it was covered in fungus or got some kind of disease. We called and emailed to ask for help to save the tree. They suggested we try pruning the tree. Sadly, this didn't help and now the tree seems worse. Followed up again with Chelsea Garden Center but they stopped responding. We just wanted some help to try and bring this tree back to life.

WARNING... I rarely write reviews online, but I was motivated to write this because Chelsea Garden Center gave me the most baffling customer service experience I've ever had in my life. They designed the rooftop garden at my apartment and used to maintain it when the previous owner lived here. After I moved in, I reached out to them to re-hire them to keep maintaining the garden. The president, David Protell, responded and dispatched one of their employees to my house to look at the garden and give me an estimate. The employee, Bob Reitmeyer, came over to my house and looked at the garden, and we chatted for about 45 minutes. He said he'd follow up with the estimate, but never did. After a couple months, I texted him to follow up, and he said he'd been busy and would get back to me ASAP -- again, but never did. I then texted and emailed both David and Bob (and a couple other employees) multiple times to find out what was going on, but not one of them responded -- total radio silence. I made inquiries on their Facebook and Instagram accounts too, and same thing -- total radio silence. I might understand this cold-shoulder treatment if I had been rude to anyone or made crazy demands of them, but I was totally polite, and just wanted to give them my money to do routine maintenance of the garden that they themselves had created and used to maintain for my apartment's previous owner. I've never had a business treat me this way before, and I'm at an absolute loss to understand how they stay in business if this is how they operate. Hire them at your own risk.

I was trying to buy plants for my roof deck while out of town, and Vince and Jamie couldn't have been more friendly and helpful. Vince asked me for photos of my deck and Jamie gave me excellent expert recommendations. Their plants are gorgeous and Jamie's taste is impeccable. Highly recommend.

Shopping here was an expensive mistake. I wanted something easy to grow and maintain and they pushed a skip laurel, for $100. In fact, it's so difficult one nursery says online it won't carry it. Others warn about how hard it is to establish. It is vulnerable to shot hole disease and other fungus, especially during a wet spring. Not to mention myriad insects. I've spent $50 in treatments so far. I was told to just prune away the diseased part. And then couldn't get a callback. They have little knowledge about what they sell.The plant is dying less than a year from purchase and of course no guarantee from this nursery.

This is my favorite place to get plants. They are always helpful and knowledgeable about what their plants need. I am done with the flower district because the plants are just not healthy and Etsy can be hit or miss. If you want health plants and great advice, come here.

Staff was lovely and very helpful. A little expensive but great quality. Would recommend!

I've been buying plants from this wonderful shop since I moved to the neighborhood, but this review is specifically for the friendly, knowledgable staff who go above and beyond. I came in as they were closing and the people working there were kind enough to answer my question and quickly diagnose my poor schefflera with scale. They gave me great advice on how to address the spread, and ultimately saved my plant. Thanks, guys!

I loved my first shopping experience here. I purchased two pots from them (the honeycomb one in the center and the rustic one with the large cactus on the right). The prices for the pottery were lower than other smaller shops in Greenpoint and Williamsburg - I also liked a lot of their indoor and outdoor plants. I'll be coming back for sure. Great, friendly service as well, and very relaxing to walk through. I recommend a visit.

I was so excited to come to this place since I needed some supplies and I was the first one to arrive at opening and one of the staff members rudely almost knocked into me as I'm caring my child......it was just the attitude of you are in my way. Inside the plants were crammed inside and I decided to walk to sprout gardens where I was greeted right away and encountered friendly staff and had an enjoyable experience. I ended up buying more than I anticipated but had such a great shopping experience so def worth the walk

I highly recommend this place, and especially Jordan, who spent 2+ hours with me on a Friday afternoon educating me on the various planting options based on what I was looking for. He was patient, collaborative and creative - he helped me assemble multiple types of plants for over 8 different sized in-ground planters. After patiently answering my dozens of questions, Jordan helped pack up my small Fiat 500 car, saving me the delivery fee. The options here are endless and I took advantage of the 30% off perennial sale. Recommend this place again & again, and if you're lucky enough to score Jordan for consulting, you've hit the jackpot!

Making Christmas more memorable. Now I'm from DC, and was wondering down the street late at night when my boyfriend and I noticed a perfect 3/4 foot real Douglas Fir Christmas Tree that we had trouble finding in out own town. Freaking (FREAKING) out, we made sure we recorded the location and came back the next day. At 10am you think that some excited 20 somethings would freak these gardeners out, but they loved us. Helped us pick out a perfect tree to bring back to the District, wrapped it all up, & also had wonderful wreaths. Happy Holidays, Chelsea Garden Center. Thanks again for the memorable holiday story.

Had a bad encounter with one of their delivery guys, who parked his van blocking a row of Citibike docks. Not only did he block access, but he smashed some bikes in the process. When I complained to him, he was incredibly rude, saying "I don't care. I won't get in trouble. No one cares about that." He had a parking ticket on his windshield, but also stated he didn't care because he wouldn't be the one to pay it. The kicker is that there was a wide open space across the street. I hope his managers do care about the impression their worker is leaving on potential customers, and the impact on the communities they're serving.

Needed a very large plant saucer that they had but were all stacked on each other with small puddles of fly infested water puddles in each of them that smelled like sewage. I asked if they had any other clean saucers to buy that were not contaminated. The woman at the register grabbed an infected saucer and rinsed in with water somewhere and put it in a bag for me. She assured me that she had cleaned it. I paid for the saucer and walked off with the bag. When I got home, I took the saucer out of the bag and started gagging because it reeked of something rotting. I'll never go back. The woman was rude as well.

Excellent selection of flowers, plants and trees. They also have flower boxes and pots of all sizes. The Chelsea garden caters to both commercial and residential customers and offers very decent pricing

It wasn't as great as I was expecting. It's a very cool environment for the city, especially outside. The staff seemed friendly enough but the large house plants were crammed together - I felt like I couldn't really browse. I ended up buying a few small plants but when I asked if they had pots...I learned there was a $5 repotting fee and the cashier didn't proactively help or make sure I was satisfied. It wasn't a horrible experience, but I don't think I'll be back. Planning to stick to the smaller/more local spots that are more helpful.

The customer service here is 100% top notch, we were looking to add a Fiddle Head Fig to our home and the staff at Chelsea was beyond helpful. They kindly texted me an image of the plant I asked to see and held it for me. When I arrived Curt literally spent an hour with me selecting a fabulous ceramic pot, showing me our plant in various pots and kindly potting the plant in it's new planter. All of the staff is knowledgeable, kind, friendly & helpful! I'd buy my plants 100x over from Curt or anyone else on staff at Chelsea! Thank you for our new plant babies and being so wonderful

The people who work here are the absolute best! They took their time, answered my silly questions patiently and had all of the advice for my not so green thumb. I am so happy I came here and will now only be coming her for all of my plant needs in the future. Thank you Chelsea Garden Center for making me feel so comfortable you all are the best!

I am obsessed with gardening and I love this place. I don't know what they do, but every single one of their plants, flowers and trees look so damn healthy. Every single plant I have purchased here has done so well. I've been to a lot of garden centers in Brooklyn and this is my favorite.

Really thrilled to have this recent addition to the neighborhood. As noted in Tips: they have the most extensive selection of terracotta in Williamsburg. With more Italian than most places which often carry none (I find this gets the terracotta patina better and faster). They also have the really beautiful thin type that has moss just waiting to get wet on it. A win win for terracotta. Turns out they are a win win for plants too. I had a situation - odd spot, not much light, indoors but under a skylight. I wanted something that would clime. This is how I got to see that the staff are knowledgable and concerned as well. The owner is sage. It's an odd configuration because it's all outdoors but there is a a trailer off to the left. This has indoor plants and more POTS. I've still to fully check out the indoor election. Look forward to return.

Megan was extremely helpful. I came here today blind with knowledge and left with two plants i feel confident in raising. Will be returning shortly for a plant she suggested that they will be getting soon. I'm excited more than ever to start my new plant journey

They have a decent selection of plants and a friendly staff. Prices are above average, but the plants look very healthy. After looking for a monstera deliciosa at countless places, I finally found a bunch in great condition here. Called in advance just to make sure. Will buy my next one here.

We went to Chelsea Nursery to find very specific plants that were needed for a film we were shooting. The staff were immensely kind and helpful. They took their time identifying the plants and helped carry them to our truck. We will go to Chelsea Nursery exclusively in the future for all of the plants we might need on set. If you require kindness, professionalism and patience as a consumer, Chelsea Nursery tops every other NYC Nursery we went to prior to finding them. A major thanks goes out to Kurt, whom helped us through every step of our search. We even named one of the pets on set after him. Cheers!

Highly recommend overall, but after sussing out independent nurseries wasn't as excited as I hoped. Very sweet and welcoming and had specific species I'd had my eyes on but at the same time overcharged for both compromise I bought and billable price. Not by much, but not cool. I'm not rich and could have done better big-box, which infuriates me. That said what I bought is robust thus far. They're friendly. Go. With bells on.

The best customer service! Very reasonable pricing. Their plants are in tip top shape. I follow Chelsea Garden Center on instagram-- Meagan runs their instagram and she is wonderful. Very responsive. I saw a monstera adansonni that she posted on instagram. She responded to my message within 5 minutes and answered all my questions. They were even able to put the plant aside for me. I was in a rush and she packaged it up for me quickly Will recommend to all my plant friends.

I ordered a perennial shrub and some planting materials for delivery to Manhattan. Delivery arrived exactly at the time designated and the plant looked great. Unfortunately there was a mix up with what was sent versus what I ordered. A quick phone call was all it took to resolve the issue and the next morning I had what i needed. i received a phone call apologizing for the mix up and a second call the next day to make sure everything was satisfactory. Mistakes happen but for me the mark of a great place is how they deal with the problem. i was really impressed with how quickly Chelsea Garden Center made things right and will absolutely use them for my future needs. Very satisfied.

Just got off the phone with an extremely rude know-it-all. Called to see if they sold butterfly pea vines, and the woman had the audacity to ask me if that was even a plant..... She then briskly put me on hold after I told her it was fine if they didn't have it because she needed to "google to see its botanical name." I didn't hang up only because I wanted to see if her attitude would change after searching for its scientific name (which refers to the clitoral shape of the flower, so no one uses it, and she wouldn't have known what I was talking about even if I'd said it ) but of course she continued with the sass, no apologies or anything. Please do better. That was ridiculous.

I have shopped many times at the Red Hook Center in the past two years. 9/27/19 I ordered a Saucer Magnolia Tree in person, including $60 for delivery fee, which, for the tree and delivery was $260. Was told "a few weeks tops". Six weeks go by and no tree, I call and they are very apologetic, the staff speaks to the owner and "you'll have the tree within a week". It's now well into November and frankly I don't want to plant a tree in November, so I decide it's best to wait until spring. I email 2/28, never get a response. Covid happens sadly. April 19th I see the Williamsburg store is open, so I call and speak to someone and explain the situation, they are again apologetic and ask me to send the receipt in an email, I do so. I do not hear back, so I email and ask to confirm they received it, they respond a few days later, 4/24 that they have. I don't hear back so I email on 5/9 and ask what the issue is. 5/15 I email almost a demand for my refund, again for a tree I paid for WITH DELIVERY from 9/27/19. I get an email on 5/19 again apologizing for the delay and to 'bear with them as they're operating out of one store.' It has now been 16 days since that email, and I hope anyone & everyone reads this with caution, as I can't remember a time when I have dealt with such poor customer service. I have tried for months to be patient and understanding and the time to be patient has passed. BE WARNED.

I'm just writing in response to the company's completely false response. I spent nearly $100 on their bag of pellets that they recommended as drainage. They said to buy topsoil elsewhere ... the topsoil was not the problem -- the problem was that their guys COVERED UP our drainage holes so they no longer drained. Since we dug up and re-potted our entire planters last year, we have had NO PROBLEMS with drainage. But you know what we lost permanently while waiting for Chelsea not to respond to any of the promises they made ... the tree we spent over $300 on. Most nurseries have a guarantee on their plants for a year ... not Chelsea... doesn't matter how much you spend at their store. We still have a gift card sitting there that a neighbor left for us ... but we can't even bring ourselves to patronage them they screwed us over so badly. Repeated promises that were left unfulfilled. If you didn't want to help in the first place, you should just said it from the beginning ... rather than making us wait months and then still not help.

I had a great experience here last week when I came by to buy gardening supplies for a school project I was doing. I am not a very experienced gardener and Kurt took the time to answer my questions and help me plan the project-- which went VERY well. I am very grateful and will be coming back soon to buy supplies for my backyard. I would definitely recommend this place-- they have a broad range of projects and very knowledgable staff. Thanks!!!

Awful experience - was trying to get someone out to my home and they never showed up. Proceed with caution if you want home work done.

I loved this place and there quality, selection is great after my experience today I feel differently. Staffing could be better, the French guy smoking cigarettes in your face while asking questions I could do without, and he will linger by your car if you do not tip him. So have singles. Jordan who works there is super rude and after nearly entire tree falling on me as he was moving it I said the word "excuse me" and got super nasty with me. I don't appreciate when your trying to shop and spend a ton of money on your patio to get treated rudely. The French man was talking poorly about me in French, when I was unfamiliar with something. They need to work on customer service.

It's a great place with reasonably priced plants ! Staff is amazingly nice and I love coming here to see what's new . My fave employee is the guy ( can't remember his name), but honestly , they're all knowledgeable and helpful.

Amazing customer service! The gentleman that took care of my boyfriend and I was very knowledgeable, friendly, and never got annoyed at the abundance of questions I asked lol. They also had quite the collection of both indoor & outdoor plants. Would definitely recommend this place to anyone.

Was so pleasantly surprised to find this in my neighborhood. Everyone was a delight, knowledgable and super helpful. Plus the plant prices are great. My new favorite plant shop in the hood.

This was my first plant shopping experience ever. The man who helped us was extremely polite, friendly, and helpful. They just earned a new long term customer. Highly recommended!

Over the years we have purchased plants at a number of places in the city and this has been the best experience BY FAR. Kurt has been an invaluable resource, going above and beyond, to help us take care of our more fickle plants. Can not recommend this place highly enough. Plants are beautiful and staff is exceptional.

great selection and variety. expensive. outdoor survival rate not great. almost impossible to find outdoor plants in Manhattan.