Chelsea Inn Hotel

I found this hotel while searching for somewhere for my family with two kids, age 11 and 17 to stay for one night in the city. It was difficult to find anything with availability, even close to affordable, and located near Events we were doing. I was pretty sure I did a quick search on reviews and everything looked OK, but of course after I booked it, I started reading some reviews that worried me. We had a wonderful experience. I think the price was decent considering what you pay in the city. The room was very small, but that was to be expected as well. I found the room to be clean and as advertised. We did have a private bathroom, which I’m reading not all rooms do. Also, we had a decent size fridge and microwave which is more than I can say for hotels I’ve booked that were four/five times the size. I thought the bunkbeds were queen over queen, but apparently the top bunk was only a twin which left us cramped for sleeping. The room was too small to fit a cot, but Elaine at the front desk was amazing and she suggested that we just get the cot mattress and linens and use that which was a perfect solution for my son. The cat was to our room within five minutes.I found the beds to be quite comfortable and had no problem sleeping with noise or activity, which actually surprised me. We were close to everything we wanted to do and I had no issues with staff. Based on my personal experience, I would definitely stay here again.

The rooms are clean and quiet. Apparently there are several types of rooms, ours had a private bathroom which was small but clean. I would definitely make sure to get a room with a private bathroom, some floors have a shared one. Speaking of floors, this hotel is a 5 story walk-up, just be aware when you book, if you can't handle stairs you need to say something about a room on the lower floors. The only negative is that the rooms are very small, like a tiny studio apartment. Ours did have a fridge and microwave, which was nice. There's not a daily maid service so you do have to replenish your own linens and TP, which is very easy to do, didn't bother is at all. They also don't always have a person at the front desk 24 hours a day, but they are available by phone if you need anything. The neighborhood is great, everything you need in walking distance. There's a target and Whole foods nearby if you need anything. Union Station is a short walk away for subway access, and there are several other stations in other directions if needed. It's very safe walking, even at night, nothing to worry about.

I’ll start by saying that this place is not really a hotel, but more of a hostel. There is no elevator, we had to share a bathroom/shower with another room, and there are very few amenities. When we arrived, we were told that we were supposed to fill out some info via an email that would register us and give us info about our stay (including codes to get in, as this place does not use any keys/cards). I never received an email prior to our stay. The woman at the front desk had a condescending attitude. The room was tiny (I would imagine prison cells are bigger than the room we had), the bed was uncomfortable (very springy and you sunk to the middle), the door lock did not feel secure, the interior chain lock was missing the part that makes it useful, the safe didn’t work, the “closet” was tilted and didn’t have a handle, the towels that were provided had stains on them, and the floor and stairs were dirty. It says you’ll get charged $35 if you need anything cleaned. You also have to bring your trash down once your stay is over. There was hardly any staff present at any time (including the front desk). The only positives were the location of this hostel, and one of the staff members helped us carry our luggage to the 5th floor. If you’re looking to enjoy your stay in the city, I would encourage staying elsewhere. **The photo of the bed was taken after our stay. It was made prior to our stay**

This walk-up hotel is a fantastic deal and is particularly well-located. The rooms are clean and have nice heat and air conditioning. This trip I had a room near the stairs at the second floor. Housekeeping is $35, but there are plenty of clean towels downstairs in a cabinet. Free Keurig coffee, a microwave and a refrigerator !

We had an amazing stay! Everyone working there was happy and helpful. This morning Dawa helped us bring out luggage and bikes to our car. Unexpected service makes a huge difference and the Chelsea did not disappoint! We will stay in this hotel again.

Stayed here with our two daughters for two nights March of 2024. Booked through expedia and email communication with the staff was good regarding contactless check in. When we arrived there was staff there to assist another guest so it ended up being in person check in. Our room was on the first floor by the entrance. It was decent size with a good sized bathroom and clean. Noise level was Ok except I woke up the first night when some loud guests where entering around 11pm. Some people were raised in a barn. Can't blame that on the hotel. We found the location to be convenient to the subway. Price was very good for Manhattan. Would stay again.

I made a reservation today through Expedia and canceled it five minutes later by mistake because I wanted to change the room type. Due to the non-refundable policy, my reservation was not reactivated. Expedia didn’t help, and when I called the hotel directly, they didn’t assist me either. They kept all my money and refused to either reinstate the reservation or issue any kind of refund. Terrible customer service and a completely unhelpful reservations department. I do not recommend booking at this hotel. It said clearly we don’t charge but we charge. Tricky

Do not go to this hotel. It is awful and beat. There is a downstairs bar in the basement and there was pounding noises all night. The heater was on and it was not controlled by the remote. It was so hot, I couldn't sleep. All of the first floor rooms are basically in the lobby - everyone that gets home late at night were talking (which is normal) and the sound came right through the doors. DO NOT stay in rooms 101, 102,103, 104. The mattress sways in the middle. The blow dryer didn't work - the GFI outlet moved when you plugged it in. The maintenance came and giggled it until it worked again. Not safe. No shampoo, conditioner.

The pictures and reality do not quite match up and you'll surely feel duped when you arrive at this hotel. Pros: 1. In a prime location of Chelsea. It's within walking distance to everything. 2. Price is on the lower side. Major cons that others have mentioned: 1. There's no elevator. If you're staying during the hot summer months and have heavy luggage, It will be quite tiring to go up and down the stairs even for those that are relatively fit. I was literally in a pool of sweat and panting by the time I got to the fifth floor. Imagine doing this at least 2-3 times per day. And If you forgot something in your room, it's quite tiring. Maybe if you want to lose some weight, it will be a good thing but not when you're in a hurry or trying to have leisurely time. 2. The bathroom is shared. This is something that wasn't quite clear during booking unless you read into it carefully. 3. Rooms are super small. Imagine what a small Room would be like and take half of that. You can't even open up your luggage without blocking the walking path. 4. The place was super old and was dirty. It felt like quite rundown and not well maintained. 5. The stairs are super cramped. I could barely fit me and myself carrying my luggage next to me when going up the stairs, and I am a small person--relatively speaking. I can't imagine someone over 5'9" fitting here or not hitting their head or hitting their luggage on the stair handles when going up the stairs or in the rooms. I am giving 3 stars because of the price (you get what you paid for) customer service and communication was good overall and I had a smooth stay other than not having elevators and the super cramped rooms and stairs. However, I would suggest to pay the extra $30-$40 per night staying at a better hotel with actual functional elevators and have slightly bigger rooms with your own bathroom.

Zero on-site customer support. God forbid if you check in after dark because there is not a single soul that can help you. The "property manager" phone number they give you on your email booking is connected to someone in Florida who 1.) will not know anything more than what you know / given in your "booking confirmation email: and 2.) has never even set foot or seen the hotel. If your room access code doesn't work then they'll just jokingly tell you to "wait" on the lobby couch until morning and if you call them again for help they will flat out refuse to answer your call and send you to voicemail. On the bright side I guess I never got to experience the room here. Booked through Expedia and even those guys were genuinely surprised at the clusterf*ck that took place. Seriously save your time and sanity and just go to Yotel or something.

DO NOT STAY HERE!!!!!! If I could give this hostel (not even hotel) 0 stars I would. Let me start with DAY 1 We arrive at the hotel, there are two bullet holes in the wall outside. (Me:okay nbd maybe they were there from a long time ago??) We walk up the stairs that look like they have never seen a vacuum or a broom a day in their life unfortunately. We arrive to the room it looks nice at a first glance, we drop everything off and go out to NYC. We get back and have more time to spend in the room and notice ITA DISGUSTING AND DIRTY. Hence referred photos. There are stains on the walls and curtains and bed. The sheets also had a rip in them??? unfortunately I did not want to pay the 35$ to get the sheets changed once. So we covered it with our own blankets we had brought. The stains on the walls I cleaned off myself afterwards, to see how easily they actually come off. Come around 11pm when people start to enter the hotel again you can hear every footstep and door shut and conversation being had in the hallway above and below you. DAY2 The fridge we discovered does not fully close I come back to the room and the ice inside has melted onto my clothing that was beside my bed on the floor. SOAKED. We call the off site people. No help at all, they say someone will come tomorrow and look. No update on if someone actually came or not. the fridge looked untouched. DAY3 I discover mold in the shower hidden by their hotel shampoo on a clip(which I would not use because I have my own items) at this point it's 9pm and I say fuck it I don't get paid to clean up their mess which should've been cleaned. Day4 I also read the email which states we need to take our own trash out of the room and put it downstairs . Like seriously? I am paying this much money to basically do my own chores on vacation? CHECKOUT DAY 9am.... All of a sudden they have staff onsite Woman comes banging on all of the doors and saying someone reported there was a "pet" in someone's room at the hotel. We open our door half awake and the women goes "I got reports there is a pet on floor two and I'm sure it's not you guys but I just wanted to let you know there's no pets allowed here" like ma'am we know... we read the rules. All of these photos reflect what we had seen at the hotel and heard while in the hotel for 4 days. (Won't let me add videos)

I booked 3 days and it seemed as if the reviews were exaggerating. The first thing I saw was trash bags and lots of dust when I got into my room. There is no elevator so you have to carry your luggage up all the stairs. They rarely have a front desk. The room felt Strangely hot and there was a heater hidden behind my bed. The room made my nose congested and the floor got my feet and socks dirty. Any slight movement caused the bed to creak. I saw what I thought was a bed bug but after looking closer it looked more similar to a spider beetle, regardless, GROSS. The only pro is that it is in Manhattan and cheap. I would say just spend your money elsewhere.

The room was small, but it worked for what my friend and I needed. We found a number of stains on the linens and curtains as well as strands of hair on the pillows. Certainly not the cleanest and could use some improvement in that area. It was fine for our two night stay, but will not be returning nor recommending to anyone.

Bed bugs and lies! I reserved two rooms for a one-night stay for me and a friend. My friend came away with bed bugs, confirmed by her doctor, but the hotel claims there were none. I refused to spend the night because there was a mysterious red stain (blood? wine?) on the sheets along with a TON of hair from someone before me. I got another hotel room across town at midnight. The hotel refused to provide a discount and is now lying to my credit card company. STAY AWAY!

If I could give this place a zero... I would. The only positive thing that I can say is that it is in the heart of Chelsea. Where to start? This is an all "digital" hotel, which is 21st way of saying that if you step out in the middle of the night to take a leak because you're sharing a bathroom, and then discover that the code to your all digital lock to your room doesn't work, then you'll find yourself up the proverbial creek without anything remotely resembling a paddle, as there are no human attendants in the joint until 9 am! Also, if your room faces the street, then be prepared to only sleep until 3am or so, as it seems that an army of garbage trucks descent upon the streets and are constantly picking up dumpsters and testing noisy air brakes for hours... even on weekends! No idea how so much garbage can be produced that it demands daily pickup! Furthermore, there's what appears to be an "underground" club next to the hotel, which results in loads of loud drunks out on Friday and Saturday nights. The rooms are tiny, super tiny, but clean, although the hotel itself could use a serious touch up. The clientele appears to be mostly European, and I witnessed at least two instances where the electronic digital locks were frustrating tired travelers. If you stay here, demand a room away from the street... and never, ever leave your room without your cell phone! I will not be returning

Writing here to comment on customer service, ended up cancelling my reservation without refund. 1. They write that there is a virtual check in desk. This entails uploading photos of your credit card and ID to their website, which seems unsafe. I also got a text advertising a cheaper rate if I paid with cash, but when I requested written confirmation of this offer, there was no response. 2. There are shared bathrooms, so this is a hostel, not a hotel. This was not clear to me, and that is why I cancelled. 3. They do not reliably respond to text messaging but advertise quick and easy communication. It took multiple attempts of getting in touch to get a response. While the location may be convenient, beware poor communication and overpriced stay given lack of privacy.

This is a HOSTEL! Not a boutique hotel. How they listed the property and what was there and available was not even close! Lies in advertising. -There was no security there was no one there even there. -they stated that there was 24 hour security on premises. No one there. -There was no housekeeping. -Nonexistent Wi-Fi. -Full bed when queen size bed was promoted stated in the advertisement. -No air conditioning only a thermostat that didn't do anything. -No telephone. -No daily room service. -No complementary beverages filtered water and ice available at all much less 24/7 at reception area. On top of those issues: -The room had a scalding hot pole located that ran from floor to ceiling which is a safety hazard. -There was no way to cover the window system room was fully bright all night long. -There was a loud banging noise all night long. -The bed was broken and like sleeping on plastic milk cartons which caused us both to slide to the center of the bed. -There was a disgusting curly hair on the bedsheets. -No air-conditioning in the room. The fact that there's no one on premises at all which is a huge security and liability risk and that there is a scalding hot pole in the room should be enough to obtain a partial refund from these people however all they want to do is take your money.

First off, if you have heavy baggage and find yourself on the 5th floor, god help you! There are no elevators, the stairs are narrow and steep and unending!!! This was one of the rare times I was grateful that the Americans count the ground floor as a first floor and not in the European manner where the floors start at zero! By the third flight of stairs, I thanked my good fortune at still being young enough, for I imagined had I been in my fifties, by now, I would be ready to have a stroke or a heart attack from all the exercise and strain. Having finally located our room on the fifth floor, we found it charming, clean and well worth visiting again should we have found ourselves in the neighbourhood. Being so high up, as it is one of those old buildings with high ceilings, the water pressure in the bathroom and shower isn't that great. The rooms with windows opening towards the street are noisy and the entire morning, somebody's car alarm was ceaselessly beeping at us for over an hour, while we were trying to sleep. But, given our misfortune and our mishaps, we were charmed by this hotel and highly recommend it. I'm glad we got to stay here!

The bed was deeply caved in, and should be thrown in the trash. Do NOT even think about sleeping here if you have any kind of back, hip, etc. problems! It was clearly a cheap bed to begin with, and has been badly worn out. Also there's no secondary deadbolt or chain on the room door, just the keycode, which seemed pretty sketchy. It was cheaper than every "real" hotel in the area and it was also available on 2 days' notice during a busy season. So that was good, I guess. The room was also very narrow. But otherwise it was okay. I was there on a weeknight, so there didn't seem to be any parties and the place was clean. Everything mostly worked in the bathroom, and there was a minifridge, a microwave, and a small closet/wardrobe thing. If you are young and just trying to party in the city and don't care about where you sleep, yeah I guess it'd be okay. If the bed got replaced and they put a chain on the door, it'd be fine for anyone who doesn't mind stairs. Can't speak for weekends though.

My husband and I will be checking out tomorrow after a four night stay. (And my first time in New York) When we first arrived, Wilma helped us at the front desk and was very nice. She informed us of some great eatery's in Chelsea, as well as, the complimentary muffins, juice and coffee in the morning that they provide! (Which was great to have after a long night of exploring) The hallways also are stocked with free cookies, granola bars and bottled water. We reserved a room with a private bathroom and the room was cleaned wonderfully and kept up by the friendly staff! It's definitely not a tourist trap. We were in the heart of Chelsea. Not too busy and close to multiple subway connections. I had to work remotely from the hotel on Monday 12/24 and the internet was great. I had no troubles. (WiFi can be "iffy" any where you go.) The Chelsea Inn will be our choice of stay when ever we're in New York. They made a great first impression on me. (Pic attached is missing the decorative pillows and throw. We took them off and placed them in the closet)

Buyer beware. I booked this on air bnb. I tried to cancel literally seconds after booking when I noticed the dates were wrong. That was a week ago and they will not refund my money. I stayed at the Marriott Springfield for a cheaper price look there before you book!! DO NOT BOOK THIS HOTEL!! Customer service is non-existent. I suggest you put a room in your house up on air bnb then stop responding til they cancel the booking and just pocket the money. That's what this hotel is getting away with.

Plan to tote your luggage up narrow stairs. There was trash on the stairs on the way up. No one working and no service. You take out your own trash. The room was tiny but sufficient for me. Only recommend if you are getting a great rate and nothing is available as was the case for me.

If I could give this place no stars I would. I am generally pretty generous with star ratings and extremely pro-small business, but this place is a non-business posing as a hotel. I had reserved three nights here less than a year ago and was locked out the first night when I arrived the second night there was blood on the sheets and they told me to make my own bed or take a shared room during COVID. When I asked why there was no staff in the hotel and where the person on the phone was so I could get a refund the person on the other end of the phone accused me of being a "racist" for asking where he was, because there was no staff to help me. The management was less than helpful and my payment dispute has never been resolved. They keep refusing it and costing me time and have already cost me money. Since there is no management they won't answer and won't care. This business needs to fail soon and be replaced by a decent hotel group.

Why not just call it a HOSTEL? Which is what it is. How they listed the property and what was there/available was not even close! -There was NO Security..there was NO ONE there, even though they stated that there was 24 hour security on premises. -There was NO housekeeping. -Non existent wi-fi -Full bed when Queen size bed was promoted/stated in advertisement. -No air conditioning. -No telephone -No daily room service -No complimentary beverages, filtered water and ice available at all..much less 24/7 in reception area. On top of these issues: -The room had a scalding hot pole located in room that ran from floor to ceiling. This is a safety hazard. -There was no way to cover windows so room was fully bright all night long. -There was a loud banging noise all night long. -The bed was broken and like sleeping on plastic milk cartons which caused us both to slide to center of bed. -There was a disgusting curly hair on the bedsheets. -No air conditioning in the room..just a thermostat that did nothing. We would never stay there again and they just want your money..as making offers of non-refundable release them from any responsibility of living up to what is promised.

Ok so I won a stay at this inn and was super excited about it. Wanted to shoot some YouTube videos for my blog and take some pictures. I did go to their site and the rooms didn't look huge however it did look like a decent size. Got here and was disappointed not because it wasn't a great room (because decor is fabulous) but because there was no desk or really any walking space. The closet was not really a closet just a little piece, no hangers so technically this room isn't meant for anyone staying too long or have a lot of baggage. The bathroom was amazing cute, clean and had these cute dispensers for soap and lotion. The staff was awesome, the sheets were clean (the bed ehhhhhh not the best to lay in) I definitely didn't have the best night sleep. Overall if your looking for a short stay close to 14th union square I would recommend staying here.

This place was AAAAAHHMAAZIING!!! The staff was so accomodating and nice. They made our stay in new york memorable and enjoyable! (especially "ISA" who even guided us what subway to use to go there) By the time we checked in, Isa surprised us by saying that he upgraded our room to have the WHOLE UNIT (2 bedroom and a shared bathroom) all to ourselves, at no additional expense!!! No shared bathroom with strangers! Wow! I have attached pictures of our unit, and you will see the difference from the previous pictures posted on yelp. It was newly renovated and very affordable (we paid like $70/night for 6 nights, reasonable price compared to other hotels in Manhattan) Some of the reviews here complained about the bustling sirens and noise in the morning. What do you expect from the "city that never sleeps"? We already expected it,and never a problem to us. Thank you Chelsea Inn! Most especially, thank you Isa!

I think this is the perfect hotel for someone who just needs a place to crash for a night. It's cute, it's tiny, it's affordable, and it's in a great location. I love the way everything is decorated- modest but trendy. The man at the front desk was perfectly helpful. They even called up like ten minutes after we checked in to see if you everything was good, which I've never had happen before. Literally my only two complaints were the lack of elevators and there was only one nightstand, and those are barely even real complaints. There's a guest lounge that's open 24/7 with water, coffee, a computer, ice and snacks. I don't think it'd be the most comfortable option for more than a couple of nights, but for just one night, it was perfect.

So, this is a cool hotel with cute little rooms. It was nice to stay in a place that really felt like it was actually in real New York and not just a tourist trap. That being said, the WiFi didn't work the entire time I was there which was incredibly irritating since I was on a business trip (and also just generally annoying). I asked the front desk multiple times and was told it was being "rebooted" (whatever that means) and it never worked the entire time I was there. One time when I asked, an employee said in a sarcastic tone "I know WiFi is really important to you"... like, uh, okay. Also, there's no elevator which is totally fine but none of the employees offered to help me drag my suitcase up the 5 floors. It was a clean, cool place but the WiFi didn't work and the staff was rude. Maybe think twice.

One step above sleeping on the street. The minute I checked in I knew it was a major mistake but Hotel Tonight had not steered me wrong before. The woman at the front desk was SO SO SO NICE so I actually feel bad writing this but the wifi was out the whole time I was there and walking up and down 5 flights seemed crazy when there are numerous hotels that charge the same amount that have elevators. And aside from the lovely woman at the front desk, the rest of the staff was surly. Never, never again.

* I AM NOT A TOURIST* This really was going to be a 5 star for me and I'm so saddened that it's not. I loved the fact that you had to ring the bell before entering the hotel. Makes this stay much safer. This hotel really is the cutest thing ever. Although the young Spanish chick @ the front desk treated me like she wanted to quickly get rid of me, I didn't let that bother me. This is NYC, full of different attitudes even though this is HER JOB. Currently doing renovations so the walls had signs up about wet paint. Had a room on the top floor which was fun to walk up too. Very apartment style feel. I absolutely fell in love when I opened the door UNTILL... I unfolded the bed sheets and noticed several different hairs and dust all over my sheets and pillows as well as the floor. The sheets were so wrinkled it looked like someone just hopped out of bed minutes ago and quickly made the bed. There is dust EVERYWHERE, behind the tv on top of the dresser etc. I called the front desk and nicely asked if I could be moved to another room. I was told the hotel was booked, but a cleaning lady would be up shortly. The cleaning lady came with a change of sheets in her hand and a LINT ROLLER. She assured me the room was cleaned everyday and the reason for the hair all over was due to the terrible washer and dryers here. She said management gives these ladies lint rollers to try and take off the hair that remains. SERIOUSLY???? This old lady spent nearly 30 minutes with a LINT ROLLER trying to remove the hair from my bed until I couldn't take it anymore and told her to please stop, I felt so terrible for this lady. I ended up sleeping without covers because it was truly uncomfortable to sleep underneath other guests hairs. As I mentioned, I am no tourist. I live in the area and needed some quiet alone time before a big interview the next morning and I really thought this place would be it. I could handle the noise I could handle the renovations I could handle the squeaky bed but I cannot handle dirtiness. I spent the entire night uncomfortable unable to sleep for my important business meeting in the morning. This would've been a 5 star if not for that.

I stayed at the Chelsea Inn for a holiday trip to New York. I found it on the air bnb app. I was really kind of lazy about choosing a hotel. There were so many to choose from and I didn't really look too much into it. The hotel is located in a prime location in Chelsea, Manhattan. It is right between Times Square and Rockefeller Center. When booking, I didn't realize there was no elevator. I had to walk up five flights of steep stairs with all of my luggage, which really put a damper on the beginning of my trip. It was also difficult to enter the building. There were two doors you needed to enter. It was tricky. The room was very claustrophobic. I felt like I was about to get a nosebleed. It was cute and clean. There was a mini fridge. Towels and spa amenities were provided. The TV was also at an awkward angle. Overall, I enjoyed the location in Chelsea, but I would not stay here again. It was too much of a hassle and not too enjoyable.

Our hotel room was passable- nothing special and very small- but overall clean minus the cobwebs on the wall and curtains. The bedding doesn't fit the bed seeing as the fitted sheet was far from fitted. Bring your own pillow though... unless you want a raging neck ache. The check in experience was hell. Anything but welcoming. They don't advertise that they are a "virtual hotel" meaning there is no front desk receptionist or staff at all. We requested an early check in and were told we could get one, but upon arrival we waited in the "lobby" (which is really just a 2 person loveseat in front of a vacant front desk and a weird double sided mirror) for nearly 3 hours with no communication from the lack of staff, left completely on our own. However once our room was available our stay was okay seeing as we were left alone. No housekeeping no room service and NO ELEVATOR- which they also don't advertise. Theres also bags upon bags of trash and dirty linens in and around the "lobby" at all times. Over all this place needs to catch a vibe.

It's 2am and the noise from the rear back yard is deafening. An all night establishment it seems is hosting the loudest party ever. The music is loud. The voices compete with the music. No way to sleep. Absolutely intolerable.

The rooms are nice brick half old school / modern look. Lightning that can be dimmed Nice mattress unlike some other places I've stayed... bathroom is updated and very clean. Big screen TV that swivels. They are currently remodeling as well and I can't wait to see how it comes out in the lobby and walkway area . This will be a 5 star location in my opinion once remodel is done. The rooms have already been finished.

Well, my review is mixed: It's a fantastic location, the staff is very helpful, it has free wireless and breakfast (from Nana's cafe next door) is included. The neighborhood is fantastic (I lived around the corner many years ago) and there are lots of restaurants to choose from. We had a small room w/a private bath (okay it's New York) - $169 p/n for room 105 on the first floor. There were wires exposed all around, exposed pipes in the ceiling, and just kind of ratty overall. There was a piece of plywood under the mattress (to keep the bed firm?), the rug was stained, and the window is very drafty - which turned out to be plus. When the heat was on it was like an oven at Auschwitz. The whole place just felt very tired. I wish the owners would invest a little in the decor -- it could be extremely welcoming and charming with a bit of TLC. I'm not a fussy traveller but for the money I could have stayed in a nicer place elsewhere.

DO NOT BOOK A ROOM AT THIS HOTEL!!! Horrible customer service! Cross your fingers you don't have any issues. They are not very understanding or accommodating!

DO NOT WASTE YOUR TIME AND MONEY!!!!! I have been traveling for over 40 years, and this was the absolute worst! The staff were very kind, but we were told we would have a specific room and when we arrived we were in the worst room...no room for a bag, no room to turn around. For the price, your crazy to go here. We ended up in a most wonderful hotel across from the park for the same price the was more than 100% than this dump. Hope this helps.

Just got back from a two-night stay here. Incredibly good deal- one of the cheapest options we could find in walking distance from Times Square and several other tourist hot spots. Still undergoing some renovations, it's certainly not an overly attractive hotel outside the rooms. The room we were staying in, though, was not only spotlessly clean but was actually quite pretty. It was small, but we weren't exactly going to great lengths for luxury. Some of the complaints I've seen on here are most likely from people who haven't stayed in the city often. Standards for passable hotels are a lot lower and a lot more expensive each block closer to Times Square you get. Your priorities should be CLEANLINESS and PRICE. Not size, noise, and how glamorous it appears. And for the price we paid to stay here, I think we got pretty lucky. It's in a relatively safe area, too. Some things to note: no elevator, important for particular disabilities. Bathroom is shared, but between a pair of rooms, not a whole floor. You only receive one set of keys per room. This place was really great, made our experience very pleasant and convenient. It's close to the subways and walkable distance for a whole bunch of different popular sites. I highly recommend, especially if you're just doing a quick stay.

I found out the rude girl's name is Elaine. Other guests I met in passing said the same thing about her each day. But besides her, it was a safe and nice place to stay.

What a wonderful place to stay it was clean and welcoming. Wilma was so friendly and fun!

My first time in NY. I checked into the Chelsea Friday 1/11/19 -1/14/19 Wilma at the front desk was a peach. All of the staff were great. House keeping was super accommodating, evening check in staff was great and always eager to help when we got in late from our event with bags in tow. It was my first experience with a shared bathroom and worked out with no issues. Rooms are much smaller than I'm used to but for the price and cleanliness I don't think you can beat it. I also appreciated the little guest hospitality nook. Snacks, coffee, lemonade, purified water, computer and TV were a nice little bonus. Side note, there is no elevator be ready to get your cardio in. Next time I'm in NY I hope to get to stay there again.

UPDATE AFTER CHECK IN: My stay here was comfortable and okay, it was close to alot of places. It was my birthday so the GM left a bottle of wine in the room... Everything was okay but my only.complaint was that the walls were soooo thin you can hear everything. I was celebrating my birthday and playing music not too loud and someone complained. Other than that it was good

Pros: affordable, pretty clean (coffee stain on a side table but otherwise clean), nice front desk staff Cons: - the first room they put me had its entrance literally in the lobby where music was playing and people were loud. The front desk said it wouldn't be loud. It was. - the room I switched to had its water heater super, super loud and was leaking water all over the floor. Also, the blinds don't turn up or down so not as much privacy as you might like - calling the front desk for help had the front desk person come up; he said the attendant who is supposed to help these matters went AWOL - the next day, the heat didn't work at all - was frigid cold - for 2 days in a row they had no bar soap. I even went to the front desk to ask, and they said they ran out and only had body wash. So I washed my hands with body wash. - if someone is loud in the hallway, it echoes into the rooms which are long and narrow. - TV guide channel shows channel names but no show descriptions so you have to flip through each channel like back in the 90's Overall. It was more affordable than other hotels nearby and I had fairly low expectations. Unfortunately my experience fell bellow those expectations.

Bad things: - Very bad entrance, always locked and had to wait several times outside - Staff, just rude, really won't care anything and won't listen when talking - No elevator, was hell walking up and down with luggage till 5th floor - Interior? Just like devil house, not even basic lights, dirty carpet and stinking all around - Missed items, never found - No drinking water... And slow shower water - Overall, not worth for the money Good things: - close to many places, restaurants and subways

The Chelsea inn is amazing!!!! I stay here often when I have an early morning business meeting and want to be local. It has everything I could wish for! It's so clean and the staff is friendly and helpful all the time! It meets all my needs and they go above and beyond what other rates are in the area. It's an excellent place to stay and I will always recommend this place to travelers passing through or other people in my situation. Thank you Chelsea inn!!!

I've now stayed here three times, most recently Dec. 19-23, 2016. They've recently undergone a massive renovation, and it has paid off. I always liked the quaint feel of the hotel and I'm a huge fan of the location, but now I like it even more. The owner was at the desk when we checked in. She had a questionable note on our reservation that we had requested a 5th floor room. Now, some people may want a room on the 5th floor, but my husband I both have some back issues, so we did NOT want a room that high up (it's a walk-up, so no elevator). She presumed it was an error and was able to move us to the 2nd floor and even give us an upgraded room with a private bathroom. As I mentioned, there is no elevator, as the building is quite old, so when you make your reservations, just let them know you need a 1st or 2nd floor room. They can be very accommodating when available. And keep the stairs in mind when packing your luggage. You likely won't have someone to help you carry it up. Another thing - the walls are thin, so you'll hear everything. And if your room faces the street, you'll hear all the ambient NYC noises. But that was part of the experience for us and we both slept easily. And if it bothers you, bring earplugs and a sleep aid. Before we left, we read a review from October '16 about bed bugs, but my husband called to ask & they reassured him it was ants or something like that. When we got to our room, we inspected everything - walls, mattress, floor, blankets, etc., and found ZERO evidence of any bugs anywhere. My only complaint about the hotel was our first night, it got REALLY hot in the room and we had no way to control the thermostat (for the heater). It looks like during warmer months, you can control an a/c unit in your room. We were able to turn up the fan, though, and we opened the window that night. It wasn't so bad the rest of the week, though. Long review/short - if you want something that truly feels New York & is very affordable, try this place. You won't regret it. Side note: Next door to the hotel is Petite Abeille, a lovely little Belgian restaurant that has become one of our favorite eateries. Stop by on your way out for a latte or a Belgian hot chocolate, or go by in the evening for a drink and dinner.

Well, yah know, this place wasnt so great. Wasn't all that clean and It was an old apartment building. It looked to me like some people actually still lived in some of the apartments. They had names on the doors and they never bothered taking out the mail boxes. We grabbed it as a last resort while spectators at the NYC Marathon. We knew ahead of time that it was a shared bathroom, but it just wasnt that clean. The bathroom that is. Kinda nasty. The TV that barely worked did pipe in a channel with a local show where male and female stripers sat on a stage and took telephone calls from fans while exposing themselves to viewers. On later trips to New York I tried to find that channel again, but it must just a Chelsea thing. Next door was the gay night club. I'm not one of these people who is scared of gay people. How ever the thing I didnt like was the gay night club was so close in the neighboring building, that the Chelsea Inn shook all night from the base of the sound system and you could hear the music. Ohhh and all guests were intitled to a free pastry at a place called Nanas? I think, down some stairs below the sidewalk in the same building. Anyhow...I'd only stay here as a last resort. Hope you trip to Manhattan is a good one.

Cheap! Great location! There was some noise from the club next door, but bring ear plugs, no problem. Free breakfast from Nana's Treats downstairs! Coffee, pastry and fruit juice! Very narrow room with tacky decor, but I'm just there to sleep and bathe, what do I care! I reserved a room with private bath, and it was very clean (remodeled recently?) and powerful shower! Would definitely recc. and stay here again should I ever have to come back to NYC.

Love this hotel! It is in a great location and is super comfortable! Recently went under a huge renovation and now looks great. The staff is very friendly and so were the prices.

Definitely an experience. Wonderful value for the price, and it had that "character" that people more enraptured with New York than I am love to go on and on about. The weird, crooked stairs are terrifying, especially when you've been drinking. The shared bathroom thing is irritating, and the online reservation system didn't quite work-- reserved a two-bed room, got a one-bed one. The noisy gay club next door actually isn't that irritating, even though it seems to go on until ludicrously late/early into the morning. Old and decrepit and weird, but clean and cheap and full of character. I'd stay here again if it were slightly cheaper, haha. And the best breakfast place ever (Petit Abeille) is next door.

Any and all positive reviews of this place *must* be fake. The room was dirty, the sheets obviously hadn't been changed since the last guest checked out (Human hair, skin, crumbs, etc.), and to top it all off, the room had a horrendously strong perfume smell to it. Quite likely the hotel staff was trying to cover up another unpleasant odor (my guess would be mold, given the general state of the hotel). In any case, whether it was the construction work, the perfume/deodorizer, or (perhaps) mold, I began having an asthma attack within minutes of walking into my room. I left immediately and found another hotel.

Good hotel for the price. No air conditioning at the start of October meant the window needed to be open for cooling. No screens on the window let mosquitoes in. I should have brought my repellent. By morning the bugs were gorged on my blood leaving me itchy for days. Window screens should be a must when an air conditioner is not in the window. Great location near subway and short walking distance to Chelsea and Greenwich village destinations. Extremely noisy by 6 am when business across the street begins loading and unloading trucks. Perfect when you don't want to over sleep and enjoy the city.

Great hotel, great location! This hotel is adorable and perfectly situated in Manhattan, close to a subway station. The rooms are tiny, but for the cost they are very functional and had everything we needed. They locked our bags for us both the day we arrived and the day we checked out so we could explore the city. Will definitely stay here again the next time I'm in NY!

NO CAMERAS!!! EVERYONE BUZZED IN FRONT DOOR!!! Started out with rough beds. Woke up at 630am and went to go to the bathroom. Heard snoring from it and had to use a key to break into my bathroom. Upon opening the door a man had his head in the shower with it on. Also all of my stuff in the room was used, the toilet was not flushed and the sink water was also running. The paramedics and police were called and assessed and removed him from the hotel. While i was waiting for a refund a short time later the man appeared in the hotel again!!! They buzz anyone into the front door!!! No cameras!!! The front desk lady said she had seen him earlier in the morning and seen some notes about something going on here. After his second time trespassing and supposedly the police coming I told him he is leaving now. Unbelievable that you pay this much for a place and this is the security here. I wish i could post a picture here. The night time reception lady named Delila was extremely nice to deal when getting the money back. After going to a different hotel we went back for the money and all of a sudden the door entry card system now works. I hope they can keep up on the security this time.

Really liked this hotel. It's small and cozy, but the room is sleek and functional. The front desk staff were nice and helpful. For the price we paid, we feel we got a great deal. This is definitely the place to stay if you're looking to not spend a ton and get a conveniently located hotel in Manhattan!

It was clean and quiet. However the bathroom toiletries did not get replenished until we asked several times. The clean towels were left in a pile on the sofa instead of being hung in the bathroom. The bed was not comfortable. I will not return to this hotel even tho the neighborhood was great. Also there was too much furniture in a very small room.

Disgusting. Loud. Rude desk people. Shared bathrooms that smell of urine. Just like a grimy public restroom.. doesn't even have hand soap. Showers filthy. Gonna skip the shower to avoid coming home with some fungi. Rooms are 80 degrees.. hotter than hell. Thermostat must be broken. There's a weird remote for a ceiling fan that just pushes the hot air around. Impossible to sleep.hall light shines brightly into your room all night. You can hear everything. Forget privacy. Very lax about cleaning up after prior guests as we found notes left on the bed thanking the people from before us .. just very weird all around. Rates are decent but you get what you pay for here ... ew. Do not recommend. Plenty of other places.

We stayed here the Fall of 2006 and we loved this little place. Real character not one of those stuffy or anemic hospital like settings at some hotels. Yeah, yeah I know there are nicer places to stay in NY but this is the place for those who want to get a taste of REAL NYC. The staff was very friendly and helpful. We found our room very clean and small but we slept here not lived. Everything we needed we had and this place suited us fine. If you are looking for the experience and charm versus fancy and luxury while being able to afford to stay in NYC then this is the place. We had a sink and shower in the room and a little TV. Okay, the bed was little small but we made due as the savings on our lodging budget made up for any issues. We don't remember any noisy clubs nearby but there was definitely a good bagel shop just a few blocks away where we ate every morning. We would definitely stay here again and recommend this place to anyone looking for affordability and charm in NYC.