J. Lawrence N.
Yelp
WTF happened to CT&S?What a difference a day makes. This is our third visit. The first was kinda a chaotic mess. But the service was good and the food great.
The second time was better, partly because they were aware of our disastrous first visit and partly because we were aware of the previous pitfalls. But the service was good and food great.
Tonight was a TRAIN WRECK that went OFF THE RAILS. The service was so unbelievably bad. The menu, if that is what you want to call the thing they've put in place of what they used to call food, was twiddled down. And the thing they served and called food was for the most part, nothing like what food should be or taste.
Let's start at the beginning. We arrived an hour early ( 6 p.m., purposefully so that we could order our appetizers and mains without having it all out at once, and to be able to order before everyone began to arrive.) Well, that was an epic fail. I mean we arrived at 6, and there was barely anyone seated. But despite that it took our server about 15 minutes to acknowledge us, even though we were right at the second table from the stage, where she walked by several, several, several times.
Finally we called over a different server who was standing on the side because her section wasn't seated and they clearly aren't a pulled house so no one was helping anyone. Anyway, she took our beverage order for a bottle of sparkling water, which then had to wait cause she had to tell our server, who instead of putting the order in came back to tell us she got the water order. And, instead of delivering the drink in her hand to the table next to us, put it down on the empty seat at our table when my husband said we were ready to order.
I'm guessing they don't train the staff.
So, we order the food. It's a little wait for the appetizers. But no biggie. YET. I had the tuna crudo. He had the corn ribs. They were literally the least undesirable on the menu. The tuna was awesome. The corn a bit carnival-like and odd. Then we were done. And waited. And waited. And waited. Oh, we waited 40 minutes before we finally asked the manager who seemed scattered all about putting out fires to take the dirty plates that languished there. Then we waited. And waited. An HOUR AND 15 minutes after order our food --- a pizza something and a steak -- arrived, cold.
We asked for a steak knife. And we waited. Show is already going. My husband gets up and asks for a steak knife. Server says again she'll bring it. Now 20 minutes after the cold (should have been hot food) is colder. The pizza stale. He can't eat that. It's vile. Worst than movie theater pizza. The steak is okay.
Probably one of the worst meals and definitely the worst service we've had in years. My husband is in the hospitality industry so we're more understanding than most.
Tables around us sat seated for 30+ minutes without water or having their order taken. And, not all the the tables were full. Many had kids.
This should have been the easiest gig.
When the previous manager was there, the menu was brimming with delicious options like scallops and pumpkin ravioli, charred Brussells sprouts. Now it's basically a low-rent Friday's with a cabaret.
And this is only 6 months ago when we saw the last show there.
If we come again, we will eat somewhere else first and have coffee and dessert only. Least is better if you want to enjoy the show.
Frankly, as good as the show on stage was, it was hard to enjoy because of the sh*t show around us.