Michael G.
Yelp
This restaurant is brutally ableist, discriminatory, and unkind. Please, never go to here -- at least until its manager is fired and its culture has changed. If you are a person with disabilities, a person who knows or cares about people with disabilities, or even just a person who has ever felt unwell or in pain while dining out, then Chén Chè is NOT a risk you want to take. My review describes my experience, so that you can judge for yourself.
My partner and I were taking a family member out for their birthday, carefully scheduled for a Saturday afternoon, right in the middle of Chén Chè's "tea time". At the end of the meal, while two of us waited for my partner to go get cash (the restaurant wasn't accepting cards at the time), I rested my head on the table for a short while.
I have suffered from Cluster Headaches for decades, stemming from a childhood head injury. (Look up these sorts of headaches, if you are curious. They are brutally debilitating.) I felt my pain cycle coming on over the course of the meal. I took my usual meds and, as my doctor and others have advised for years, reduced my sensory input in order to reduce the spikes of pain and speed up the work of my medication. That's when the manager came over.
In any decent restaurant, he might have asked if everything was ok. He might have expressed concern that there was a problem with the meal or the restaurant environment. He might simply have offered assistance or a glass of water for someone who was clearly suffering. He did NONE of these things.
Instead, he complained that we were making the restaurant look bad. (The place was actually mostly empty.) He said my companion should drive me home immediately (we arrived by transit -- it's Berlin, after all) or at least get me out of there. He complained that the way I chose to care for my illness was disturbing to him and somehow causing him harm. When the circumstances were explained, he didn't back off. Quite the opposite, he complained even more.
I was appalled. Despite my pain, I got up, followed him across the restaurant and confronted him. I asked him if this is how he usually treated people with disabilities or illness. He repeated his disapproval and expressed neither remorse nor understanding. In my mind I was asking myself: What about someone in a large and cumbersome wheelchair? Or someone with a walker? Or someone without assistive tools but with mobility issues, such as muscular dystrophy or cerebral palsy? Or someone whose disability caused drooling or occasional loud noises?
I had heartbreaking and horrifying thoughts of what exactly this man thinks people with disabilities should be doing. Hiding at home? Obviously, he wants them out of his restaurant and out of sight in general.
So, please don't go. And please let others know.
Too bad too, because I would love to tell you about the tea and the food. But until that man is fired and I know the culture has changed, I would rather see the place just go out of business.