Cherita H.
Yelp
I am pissed! I have been using this bakery, off and on, for 20+ years and this is the first time that I have had a terrible experience with them.
I ordered my cake on Thursday, 5/25 for it to be ready for pick-up on Saturday, 5/27 at 6 p.m. However, it was not ready until after 7 p.m.
The design on the cake is NOT, AT ALL, what I ordered. The colors are not coordinated. (I requested green, yellow and white colors and cheerleader decorations to match the picture of my daughter that was to be placed on the cake.) The icing was not smooth. It looked as if kindergartners decorated the cake. Some of the lettering on the cake was faded and uneven.
When my son told the guy that the cake was not what I requested, he went on to say that the person that normally does them was out of town.
That is not an excuse for poor quality!
I just cannot believe what the finished product looked like. (I attached a picture. See it for yourselves.)
Even though this is my first horrible experience with them. I will not be ordering from them again.
I forgot to mention that there was another family there to pick up a cake. They, too, complained about their cake AND their cake was supposed to be ready at 2 p.m. AND it was after 7 when their cake was available for them.