Nilaani Kones
Google
We had the worst experience with this restaurant and its overall event organization. If you're thinking of booking their hall for a party, save your money and look elsewhere. It was a complete disaster from start to finish.
We‘d asked the owner if we could come a day before the party to decorate the hall. When we arrived, we were shocked. The hall was dirty and sticky, with rubbish scattered across the floor. The chair covers and buffet tablecloths were in an unhygienic condition. Unfortunately, I regret not taking photos to document the mess.
We informed a staff member, who said someone would come clean. However, only one staff member was sent, someone who clearly didn’t understand us and struggled to manage everything alone. My people had to step in and help change the chair covers and move heavy tables, which should not have been our responsibility. Why the owner expects one staff member to handle such tasks is beyond me. This is not the staff’s fault, he was doing his best, but the owner clearly needs to hire more people.
After three hours of minimal progress (just changing chair covers), we were told the place would be properly cleaned the next day before the party. Trusting them, we left and reminded the owner to change the buffet tablecloths, which he agreed to do.
On the day of the event, the floor was still dirty and sticky, and the buffet tablecloths were exactly the same. With no time to argue, we cleaned up the place ourselves. Throughout the party, the staff did not refill the plastic cups or drinks on the guest tables, even though we had paid for this service. One of the tables kept collapsing, causing drinks and food to spill multiple times.
Despite repeated requests, dessert was served almost at the very end of the event. When leaving, we asked whether we could collect our decorations the next day. The staff assured us they would put everything aside for us.
However, the next day we got a call from the decorator saying another party was happening in the same hall, and our decorations were being used by the new guests. Some of the decorator’s own items were missing. Shockingly, while she tried to speak to the staff, guests from the new party started filming her and her child.
We rushed to the venue and saw that even our welcome gifts were being used by the other party. When we demanded our belongings, the staff finally returned the remaining decorations, but clearly only after seeing us in person. Had they not, we would have had to pay for the missing items.
When I complained to the owner, all he said was, “What do you expect me to do now?” Perhaps hire more staff and manage your venue properly? The entire experience was messy, stressful, and completely unprofessional.
This event was supposed to be a joyful celebration. Instead, it turned into a nightmare. I strongly advise against booking any event here.