Michale B.
Yelp
Hello my fellow Yelpers. I hope everyone is well and safe. My wife and I celebrated our anniversary of our first date 25 years ago this past Monday. Initially we wanted to find a good restaurant to go to but after discussing it, we decided to create the dining experience at home. We found out about Cherry Craft watching food network and we decided to try this place out as the reviews on Yelp and other sources are pretty good.
The customer service experience was underwhelming at the very least. We walked the 600 or so sq ft about 3 times slowly and none of the employees even said hi to us let along asked could they help us. It was early on Sunday morning and it appears they were still setting up but at the very least they could have said " I will be with you in one moment.
So we finally broke the ice and asked about the Tiger Shrimp, then after another moment of silence we asked about the steaks and finally, we got their attention. Mind you, the whole time we were there there was no more than 4 customers in the store, and we made up 2 of the customers.
There were 2 young ladies in the front and one of the ladies could not answer any question we had, maybe she was new, who knows but the other lady was able to answers most of our questions. But she did not know answers to some critical questions such as, how long the beef has been dry aging, her answer was "I think around 60 days" not a good answer due to the time of dry aging is important, trust me we dry age our beef at home as well. I won't make any accusations about why we were ignored initially but contrary to some of the reviews, our experience was at the least underwhelming.
The good part about Cherry Block is the steaks were good quality, although we both felt the filet side of the porterhouse was a bit small (just a preference). We bought Tiger Shrimp, which were fresh and good, beef bacon, which was recommended over their pork bacon, which is to die for, some fresh eggs which you could only get a better quality of egg if you were standing next to the chicken as it is being laid and seafood sausage which we have not tried yet but all the reviews state it is good.
I gave them 4 stars which is a half a star too many due to the service but the products there are top notch. We will try them again based on the quality of the products but if the service is not there, that will be our last visit as we don't mind traveling for quality products and quality service. We prefer to support Katy local businesses but the service needs improvement. Simple things like hello, may I help you, knowing your products and at least pretend you are happy that we patronized your business goes a long way. As for the prices, well a bit more than your chain grocery stores but as I always say, you get what you pay for so price is not an issue when the product is good. They also have an assortment of seasonings and spices, game meat, Japanese A5 and Texas Wagyu, gourmet jams etc as well. As always, thank for reading my fellow Yelpers and happy eating!