Levi L.
Yelp
Visited 9/23 around 5:30pm.
Really nice place. And I love the sister location Hillstone down the street. I've been a loyal customer here for years, always enjoying the food, service, and atmosphere. Tonight, however, I was disappointed by management's lack of flexibility. We were seated as a group of 4 at a large booth, and later two more friends wanted to join us. Our table absolutely could have fit the 2 extra people. We would have made it work. Our wonderful server (Natalie?) checked with the manager (lady, late 30s, bob cut), who informed us--without considering our circumstances--that seating 6 at our booth 'was just not something we do, for many reasons.' I asked for more clarity, the main reason: 'the size of our plates.'
We'd already placed appetizer and drink orders and had all our entrees ready to order, but were told no exceptions. Rather than cause a scene, we paid our $46 tab and left.
As someone who has been in the restaurant industry for over 12 years, I get that there are processes and reasons for everything. But it's disappointing to see a full-service party turned away over a rule that could have allowed a simple, reasonable exception.