Jeff N.
Yelp
We arrived on a busy Friday night on Grand Prix weekend, one of Montreal's biggest tourist events of the year.
Reservation for 8 made well in advance for dinner and cigar bar.
Atmosphere seemed good, lots of people, busy etc. - our group was generally optimistic when we entered.
We were then escorted upstairs where no one else was seated, no ambiance at all, and hidden away in a corner near, but not in, the cigar bar.
Waitress - who appeared to be perhaps working her first night ever - managed to get our very simple drink order very wrong. When asked about what cocktails the bartender could make, we were told (politely) that she didn't know because she doesn't drink. Ha! After 20 minutes of waiting and confusion we managed to get a few beers and 2 vodka sodas in hand. Ridiculous.
We ordered calamari for an appetizer for the group. The pictured microwaved, frozen garbage was delivered - the plate as shown is untouched by us. An absolute embarrassment.
Starving, we ate it. Got in our orders - nearly everyone requested the most generic steak bavette- 1 or 2 brave souls ventured outside the box and got lamb.
After nearly 40 minutes most of the dinners arrived, all except mine (event was my bachelor party, incidentally).
10 minutes later my tiny, under cooked steak arrived when everyone else was finishing.
We also had requested a cigar bar room as part of our reservation. I guess that was a waste of time, because all spaces were filled and we were never even given options on this front. Completely disregarded by the staff on this request.
Thankfully, the other 2 nights we had reservations at real restaurants.
This establishment is a joke, it was so pathetic we could only laugh.
I go to Montreal for this weekend most years. Half the trip is about the food and culture of the city.
rest assured, chez alexandre, I will never be coming back to this laughable dump of an establishment, I resent that my friends paid full price for late, cold, undercooked food, bad drinks and absolutely no charm, atmosphere, or redeeming qualities.
You ignored our request, couldn't get anything right, and made less than 0 effort to make up for it. The very worst example of customer service and food quality I have ever seen in 15 years of visiting this city.
The waitress, bless her heart, was at least earnestly trying her best.
Do not waste your time at this sad, passe´tourist trap. I should have known better, and will tell anyone I ever meet in Montreal, or who may be traveling there, to avoid like the plague.